Review and analysis of over 105 Other Bank Product/Service complaints against RBS Citizens
RBS Citizens consumers have reported over 105 official complaints related to Other bank product/service. Out of the 105 consumer complaints against RBS Citizens, 22% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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RBS Citizens Bank account or service using a debit or atm card December 1, 2015 - On - -, 2015 I went to Citizens Bank on - - - -, - -, - for usual routine of withdrawal of Child Support money on my - State Debit Card, which I 've been doing for years due to - state contract with Citizens Bank. Upon speaking with the teller, I was told to wait because she was unsure of the current procedure. Teller informed her Supervisor, - - who informed me that I would be unable to withdraw full amount of $1100.00 and limited to $500.00. I informed Supervisor that is not accurate and I 've been doing this for the past 10 years since I have moved... |
RBS Citizens Bank account or service account opening, closing, or management November 29, 2015 - Citizens Bank - refinancing of equity loanI was notified by bank that my existing equity loan was about to expire. after check alternative sources - I was encourage to simply refinance the loan through the local Branch ( - -, - - ) After submitted all necessary documents the loan was approve by their Mortgage Dept in - -? I had a closing and signed all requested documents - the loan was posted with the new balance available .. now after month+ ( I had drawn no additional funds but made several payments to the equity loan - now they have screwed up now asking for more document... |
RBS Citizens Bank account or service problems caused by my funds being low November 20, 2015 - In - I was a victim of Citizens bank 's aggressive and unfair overdraft practices. For the past 6 years I have tried to resolve this harm. Rather than resolve this harm Citizens has damaged my credit, sent aggressive debt collectors to harasses me and my family, and have ignored my honest attempts to fix this wrong. I beg the consumer financial protection bureau for help. The Citizens Bank representative - - ( Office of the Chairman - ) has not responded to at least - voice messages left in - and has not followed up within the 60 days that was promised during our last corres... |
RBS Citizens Bank account or service account opening, closing, or management October 29, 2015 - Citizen 's Bank employee by name - called us on -/-/- and offered apply for refinancing of our home equity loan with a lower interest rate ( 2.5 % ). She asked for the last year tax return and my husband 's last - pay stubs. The next day we provided those documents. Now, we are harassed by a woman by name - - -, who tells us what to do ( to pay - amount of money which is disputed because - charged us fees for internet services which we did no use and which came from third parties ). Eventually there was a class action lawsuits filed and - settled. In our case - ... |
RBS Citizens Bank account or service account opening, closing, or management October 7, 2015 - About a month back, I called customer service at Citizens Bank and asked for help with getting into my credit card account. It turned out that they would need to send me a replacement PIN for the account. I was told 7 to 10 bussiness days. That date has come and gone twice over. I have gone to the BBB and received little from customer service, in the direction of conflict resolution/customer service. My suggestion was : A rep from customer ser. of -. Bank can send me a personal email and ask me what is needed. Soon after all would likely be on the up and up ... Yet they decided to respond b... |
RBS Citizens Bank account or service making/receiving payments, sending money September 22, 2015 - Our company sought to obtain a loan in the amount of $250000.00 from - -, - -. We were required to submit a 1 % retainer for the loan, which would then finalize the requirements. Unfortunately, the firm located in -, was conducting fraudulence and walked away with our money. - - evaded all contact with our company and never fulfilled the contract we had. *Enclosed you will find all supporting correspondence and receipts* ... |
RBS Citizens Bank account or service account opening, closing, or management September 17, 2015 - I went into the Citizens Bank in -. Located at - - - - - to see about banking rates because as you know I have had allot of problems with -. They are right across the street from -. When I walked in a was welcomed by a - - - she is suppose to be a - Banker - ID # - - # ( - ) - Fax # ( - ) - - When I asked about there banking I was not going to take out an account I just wanted to know rates and she said let me check your credit she said you qualify for a credit card with a $4500.00 dollar limit she said we are running a promotion right... |
RBS Citizens Bank account or service deposits and withdrawals August 27, 2015 - I opened an IRA - Traditional ) in - at The - - - -, MA - - Br-anch. In - I added to it. I thenmoved in - - and forgot about this accnt. Now in - my Father finds an old statementof the money and interest that I had in this acct. - trust no longer exists. It became - Bank and then Citizens Bank. Thecurrent bank has no record of my original acct. I do not remember every receiving notice of anaccount from - savings bank. In - when I moved to - I have since moved8 times and my name has changed. How do I goabout finding this IRA? Thank you for your... |
RBS Citizens Bank account or service account opening, closing, or management May 19, 2015 - While traveling in - area, I had to pull off the highway to get some cash to use on the Pennsylvania -. I stopped at a Citizens Bank on - - - in -, PA during banking hours to obtain cash. I was required to pay $3.00 for a Citizens Bank ATM Owner Fee ''. I am not naive, but a fee amounting to 17 % of the transaction to take out $60.00 of my money appears to be abusive. I was not borrowing the money. Is this a Restocking '' fee or rental '' fee for my use of the machine? There is no electronic transaction fee between - and Citizens that would cost anywhere close to th... |
RBS Citizens Bank account or service making/receiving payments, sending money April 27, 2015 - In - of -/-/2014 I received an offer from the Citizen 's Bank with which we have a checking account an offer to get $5.00 up to $10.00 for automatic bill payments charged to the bank 's credit card and posted before - -, -/-/2014. I did so and - payments for - and - were posted on -/-/-/-/2014 and -/-/-/2014 respectively. Yet I did not receive the promised $10.00 credit as promised. ... |
RBS Citizens Bank account or service deposits and withdrawals March 24, 2015 - On - - I went to the Citizens Bank on - -, in -, MA and gave my son 's bank information in - and wired $200000.00 to - do -, where my son has a checking account. ( My son lives in - ) On - -, I 've realized there was a mistype in the - he gave to me. I called the Citizens Bank Wire Department and was able to fix the number and they told me the money would be available in - on - -. Until - - -, the money has not arrived in my son 's checking account in -, but left my account on - -. I 've called Citizens Wire Department many times... |