Review and analysis of over 168 complaints against Experian
Experian consumers have reported over 168 official complaints related to Problem cancelling or closing account. Out of the 168 consumer complaints against Experian, 11% were disputed by the consumer (i.e. the consumer was not happy with how Experian responded to their complaint) and 100% were processed in a timely manner. 43% of consumer complaints against Experian resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 16% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account March 21, 2017 - They do not allow you to dispute with them. They are a crooked entity that ensures you are not successful in canceling your membership. The - number posted on their main website is a fake number, it is no longer in service, which in turn permits them to continuously keep charging your account for their corrupt services. Something needs to be done about this. Apparently paying - dollars in fines that was imposed on them with the - law that was passed, had no affect on them whatsoever. How can you continuously keep letting them get away with this is mind boggling. They are messing with ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account February 28, 2017 - I saw a charge of $29.00 on my checking account from Experian Credit Check Total. Experian offered to allow me to view my credit score for - Dollar. I used my bank debit card for a one time only view of my credit score. It did not state, where it could be clearly seen that my debit card would be charged $29.00 nor did they give a good phone number where the Credit Check Total could be cancelled. Instead I was charged for $29.00. I called Experian talked to a supervisor, - to request a refund I was given an email address, that did not work.... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account December 31, 2016 - Credit report requested from Experian, was initially charged $1.00 to " check my credit '' listed in my checking account as " E-PERIAN *CREDITREPORT - CA '' and then $21.00 every month following for 5 months with no option to cancel, listed in my checking account as " Experian *CreditReport - CA ''. I did not request or receive any service for this charge and am unable to find where the charge is even coming from. Experian website provides no insight or option to cancel services, as I do not have an account with them. Total money stolen through these charges amounts to $100.00. I s... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account December 16, 2016 - I took advantage of a free-trial offer for a credit report. After charging my account for $1.00 to pull my credit, I was signed up for monthly credit monitoring. I called and requested to cancel my monthly membership. My credit card continues to be billed. I have called them to cancel this membership several times in 2016 and every time I call, the representative states that they are have no prior notes of my conversations. This company refuses to cancel my membership and refund my money. I was finally able to get the membership stopped in -/-/2016 after insisting that my call is escalated... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account November 5, 2016 - On -/-/2016, I attempted to obtain a free copy of my consumer report by contacting Experian, the credit reporting agency listed, within 60 days of receiving a denial notice. I attempted to get my report via the website listed on my denial notice ( www.experian.com/reportaccess ). After filling out the required information and answering questions, the website indicated that it was unable to honor my request without explanation. I attempted to enter my information a second time, was denied again and was redirected to this site ( https : //www.experian.com/consumer.html ), which advertised in b... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account October 27, 2016 - I called Experian today because I got a credit report in the mail that I did not order. Experian told me I was a member. I told Experian I was not aware of this. Experian previously forced me to pay $1.00 for my credit score. In paying for this, Experian took my credit card information and charged me a membership fee. Experian assures me this information was somewhere in the fine print. I conducted a - search for Experian credit score scams and apparently several people have also been tricked by this. Please help us consumers to stop being scammed by companies like this that are supposed ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account October 5, 2016 - I attempted to open an online CD account - ... I had trouble w/their web site, called them ( - - ) got hung up on & locked out of my account before it was established. I was abused w/ " security questions '' then more by E-PERION ( - - ) these were questions from over 20 years ago ( where did I live 20 years ago ... .street address ) I am - do n't remember the number, who would? my - - sored, I got - from disbelief on how I was being treated, no other bank/financial ever put me through this ... .and they ask for is your social security # too much!, I had identity the... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account September 10, 2016 - Hi, I called to - -, but - - 's phone number is not correct. I found in my experian credit report. Remove from my credit report. Why are they keep checking my credit till -. Thanks... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account August 16, 2016 - I went to experian.com to recieve my credit report. It showed that I would be charged $1.00 to receive my credit report I was not told that I would be signed up as a paid experian member and would be billed monthly for services I did not know about or intend to use. I called experian to find out about these charges to my debit card and they told me that I should have read the fine print of the terms and service agreement. This is a scam. Experian does not notify you when your free trial is going to expire and you will be billed. They will not refund my money. Advertising that a credit report... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account July 27, 2016 - According to - through physical Verfication, verify original signed consumer contract- any and all accounts posted on my credit report.... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account July 27, 2016 - According to - through physical Verfication, verify original signed consumer contract- any and all accounts posted on my credit report.... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account June 20, 2016 - I attempted to access my annual free credit report from Experian, as guaranteed by the Federal Trade Commission. I submitted my information to access my report, and submitted credit card information, understanding it to be for identity verification purposes. I realized a few months later I had been charged for a monthly " membership '' to Experian, which I had absolutely no knowledge of purchasing and had zero interest in. I absolutely would have not purchased this if it had been labeled clearly. This was a complete bait-and-switch to sell a product buried into a free service guaranteed by the... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account June 7, 2016 - As of - -, 2016 I became aware that I was a victim of identity theft. I have since contacted all three credit reporting companies, including Experian, and found out that apparently whomever had stolen my identity had also gone so far as to establish an online credit monitoring account with Experian as well. So far, as of this morning there are multiple " inactive '' accounts with my personal information like ; SS #, Date of Birth, address etc that are presently associated with a completely different name. I have spoken to the Experian credit monitoring service a total of ( 4 ) times with... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account May 8, 2016 - On - -, 2016, I used Experian.com to check my free credit report and agreed to pay $1.00 to obtain my FICO score along with my credit report. I was then, without my knowledge or consent, signed up for a credit monitoring service. No e-mail communication from the company ever indicated that I had started a free trial, or that I needed to cancel within a specified time period in order to not be charged. On - -, 2016, I was charged $21.00 for " credit monitoring '' - service that I neither desired nor solicited. I called Experian on - -, 2016 in order to obtain a refund for... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account April 11, 2016 - When I requested my free credit report from Experian, I paid what I believed to be a $1.00 fee to obtain my - digit credit score. What I did not know was that Experian also enrolled me into a $21.00 monthly " membership '', which I still do not even understand what the purpose was. I was charged for two months service without noticing the charges, and finally noticed and requested a refund. The company took several days to respond to my request to cancel the membership, and only refunded - of the - charges. ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account March 11, 2016 - I was misled into believing the credit reporting service of Experian and - was a one time charge instead of subscription, and was charged recurrently. I tried to cancel my service, and both agencies have very difficult websites to navigate for a simple task that I assume most who visit their websites intend to do. ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account March 8, 2016 - I went onto the Experian site to obtain what I thought was a $1.00 credit bureau report. Suddenly, I found out later that they tricked me into buying a monthly credit tracking service. I never intended to order this product. Nor do I believe it was made clear on Experian 's web site that I was ordering this service. Upon learning what happened after the first monthly fee appeared on my credit card, I immediately cancelled the product and demanded a refund of the one month fee of $21.00. The customer service rep and his supervisor refused to give a refund over the phone. I was asked to su... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account February 10, 2016 - After a lengthy investigation I have discovered that Experian has been charging me for monthly credit monitoring services sense - of 2012. They have fraudulently obtained different card numbers in my name from - in order to continue to charge me over the years. I have contacted them in the past about this and every time they claim they have no account in my name. ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account January 11, 2016 - They do n't remove creditors after 7 yrs, or when the creditor has been assigned to attorney they potentially negative closed status is on file or status unknown when collection paid this is true with - bank, -, and - ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account January 4, 2016 - i was trying to remove a security freeze on done with Experian. for some reason their web site rejected my request ( even so i was able to do it in - 2015 ) when trying to upload requested document - i was rejected as well. there is no way to contact with Experian and get someone to talk with me on the phone and solve the issue, their system is not enable fixing issues like the above which cause consumer to lose financial opportunists ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account December 30, 2015 - I requested a credit report from Experian for - dollar and found out they also set me up for a membership I did not want and they will not refund my money. My credit card company acknowledge this happens frequently with this company. This is a very deceptive practice and need your help in recovery my money and stopping this company from continuing this practice. ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account November 7, 2015 - Experian started charging me for some sort of service which I never authorized : Pending Transactions Note : Debit card transaction amounts may change ( Learn More ) -/-/- PURCHASE Experian - - CA - $ -Posted Transactions-/-/-RECURRING PAYMENT AUTHORIZED ON - Experian - - CA - CARD - $ -/-/-RECURRING PAYMENT AUTHORIZED ON -/-/- Experian *Credi - CA - - - $ -/-/-PURCHASE AUTHORIZED ON -/-/- E-PERIAN SCORECARD - CA - CARD - $ -/-/-RECURRING PAYMENT AUTHORIZED ON -/-/- Experian *Credi - CA - ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account October 26, 2015 - I checked my credit report with Experian before going to buy a car. I thought it was only - dollar to check with the understanding that annual credit reports are free. They charged me a recurring $21.00 fee. When I called they would only refund - month. The Experian website is highly misleading and gets people checking their credit to inadvertently sign up for recurring credit monitoring charges. ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account October 22, 2015 - On - - 2015 i contacted Experian 's dispute department. I explained that I need to have the statement about calling me to verify new accounts before they are opened removed, because the telephone number on there is not a valid number any more. I was sent a confirmation email with a report number ( - ) and Investigation ID -. The email told me to wait four days for my credit report to be updated and corrected. I contacted them again a few weeks later and received a letter of notification in the mail stating that the statement was deleted. When I contacted - on - -, I was to... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account October 6, 2015 - I had cell phone service through -, I had to cancel my contract early due to military - that were taking me -. I called on numerous occassions to get the account cancelled out and then about 6 months later I got an alert on my credit report saying that - - - had sent my account to collections for an unpaid bill. After numerous conversations back in - of 2015 they finally got everything squared away and found out they actually owed me a refund. So they sent me a mail in the check and said that they would take care of the collection agency. Well now it is - 2015 and now a... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account September 25, 2015 - i filed a complaint and dispute over 30 days ago, I recvd paper stating my final report after investigation. the same creditor are still on there which some are over 7 years old, and are not mine, I have had id thieft 2 times in the last 10 years. I just want my my credit worthiness back, im - and I need life insurance., my credit report is false my accts are being sold to collection agencies over the last 15 years, and some cases are the same creditor on there twice, but with different amount. ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account September 15, 2015 - In -, I paid Experian $4.00 for a - score. There was NOTHING that indicated that I was signing on for anything other than that score. Today, I noticed that - was charging my debit account $19.00 for Experian. I called -, and they told me there 's been a monthly charge of $19.00 since -. They called Experian, who said they would credit $19.00, but no more. - said, with further investigation, they MIGHT be able to get a total of $59.00 - for -, - and - -. They said they could not go back to - because their liability did not allow them to. I called Ex... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account August 19, 2015 - For the past several years I have subscribed to Credit Monitoring for - members provided directly by Experian or a direct Experian wholly owned entity. Recently the product underwent changes and the new product is far less useful that previous. I decided to cancel this service. However, Experian makes cancellation - likely on purpose - so difficult to accomplish that after several days they are still unable / unwilling to cancel this service upon my demand. I have attempted on multiple occasions to call the number they have given for cancellations and on each and every instance have encou... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account August 1, 2015 - Experian 's freecreditreport.com requires you to sign up for a $21.00 per month membership to see my FICO credit score. I can sign up for the service online, but must call to cancel it. When I call, I am left on hold for long periods of time before being disconnected. This has happened - times. I have yet to reach a customer service representative to cancel my membership. '' ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account July 31, 2015 - After I reviewed my free credit report, Experian billed my credit card for credit monitoring services without my approval. I never subscribed to their services. They said it is in their terms and condition for viewing the free credit report. How can something be free if they make you pay for it and then bill you monthly. Trial membership that requires someone to call and cancel the membership should be forbidden. ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account July 28, 2015 - - -, 2015 I went online to E-PERIAN and thought I was taking advantage of a Great $1.00 DEAL to see my Credit Score? While that deal was visible in a LARGE font, BURIED somewhere on that page in tiny print apparently was some nonsense about a subscription and a $21.00 recurring monthly billing charge? Neither I nor I 'd imagine tens of thousands of other consumers are EVER aware of this subscription service and monthly credit card charge UNTIL it 's too late and they are stuck on automatic billing? To be VERY Clear, I did not seek nor intend ANYTHING other than a $1.00 charge to my... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account July 20, 2015 - I have my credit frozen with Experian and -. I havesubmitted all information they have requested to unfreeze mycredit per their website. I have lost my - digit pin numberthey require which is why I have to send everything in themail they request as proof of identity. I receive nothing backsaying why they have not unfroze my credit and thereforeI ca n't get a loan currently. You ca n't talk to anyone on thephone because they just direct you to the website with theinstructions to follow to send everthing snail mail to get itunfroze. Help on this matter would be greatly appreciated as Ido n... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account July 8, 2015 - Initially contacted Experian to see personal id info as part of Social Security account initiation process. SS told us to use info as listed with Experian for id verification. In the process inadvertently signed up for their service. Their website has no link to cancel service and very long waits on the phone to get service. By the time we finally reached someone the 7 day trial '' period had passed and we were charged for a month of service. It has been less than two weeks since we initiated the service. They would neither refund nor prorate the charge. ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account July 1, 2015 - I went to freecreditreport.com on -/-/2015 to request a free credit report, and they fraudulently signed me up for a monthly service that costs over $20.00 per month. I called them today ( -/-/2015 ) to tell them that I do n't want this service, or this monthly charge, and they refused to refund my money, saying that it was my fault. I want my money back! please help me resolve this dispute. ... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account July 1, 2015 - -/-/15 I signed up for a - Credit Tracker program to see my report and Fico credit score. I called them to verify cancellation and was told as long as I cancelled within - day, there would be no additional charge. This is not true. They billed me - on -. I called today to discuss this and was told there was no refund and that i had only signed up for a - day program. Had I not called to verify being able to cancel, I may agree. However, my biggest compliant is the actual package. Yes, I got a credit report but the score '' was either not my FICO or was inaccurate. It gave... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account June 17, 2015 - Everything company never veryfy my signature compare, i explicated more and - more this situation in me personal credit report but, company no look nothing, i cases account closed more - years laters ,- diferent accont example telefone and me person sent evidence includibg my termine divorces and nothing and help removed ever cased closed when me person dispute - years dispute ,- years removed error inquirys, pleses help, i sent - divorce, letters, id, dirrection, ss id, id fse -, letters tamps helpme, i narred true i notify ever company but nothing, a my favor in my perso... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account June 9, 2015 - Late - or early - I opened an Experian account to monitor or credit score as we were preparing to buy a home. Once we purchased our home in - - shortly after we canceled all credit monitoring accounts, end of - - at the latest. Unbeknownst to me, each month for the past - months Experian has been charging my checking account $17.00 a month. As a small number the activity went unnoticed. -/-/- I called Experian to discuss the situation to which they now finally cancelled the account and stated that they never received such information to cancel the account. I ask... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account May 31, 2015 - I went to Experian to get a free credit report. They charged me $1.00 for it on my credit card. Then they signed me up for a monitoring service I did n't want. I did n't even know I was being signed up for it until I started getting billed on my credit card. They have billed me $21.00 - in a - month period. I called them to cancel this unwanted service. It was after-hours and the automated phone prompt directed to me to send an email to cancel the membership. I did. They replied back that they could n't find a record of my account and to send them more information. I did. They said t... |
Experian Credit reporting credit monitoring or identity protection problem cancelling or closing account April 6, 2015 - When requesting our annual credit reports we also will pay to receive our Credit Score at the time of the report. Experian does not properly disclose ( uses mouse print '' ) that when you pay $4.00 for the credit score you will be automatically enrolled in a credit score monitoring membership that the consumer is responsbile for calling within a 30 day window to cancel without charge ( $19.00 per person/per month ). There is no acknowledgement required on behalf of the customer that you agree to this - other than indicating you want to get your credit score. I have been charged for both m... |