Review and analysis of over 185 complaints against Capital One
Capital One consumers have reported over 185 official complaints related to Frequent or repeated calls. Out of the 185 consumer complaints against Capital One, 8% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 99% were processed in a timely manner. 3% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 15% resulted in non-monetary compensation.
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Capital One Debt collection communication tactics frequent or repeated calls May 12, 2016 - I been receiving numerous calls from kohls to collect on past due amount owed, they call at different times with local numbers but leave a voicemail with their direct number. I been paying monthly payments of $25.00 but i could n't catch up due to monthly late fee of $35.00 due added every month on top of the $25.00 not being the past due amount. They been emailing me as well collection emails which i did not consent too. I finally responded to one of the emails in regards to offering a low apr/no late fee/low montly payment which i received a couple of these telling me my options, I cal... |
Capital One Debt collection communication tactics frequent or repeated calls December 17, 2015 - Kohl 's Credit Card Department has called - to - times a day for months now after I informed them that I will be paying the bill off in the near future. ... |
Capital One Debt collection communication tactics frequent or repeated calls November 22, 2015 - I get paid once a month due to -. I explained that I can only get paid once a month. After asking them to refrain from contacting me consistently, I get hung up then they call later that day. ... |
Capital One Debt collection communication tactics frequent or repeated calls November 19, 2015 - This is about a Kohl 's department store credit card balance due. The company or their representatives continue to call mutliple times a day at a minimum of three often more and have in fact called as many as 15 times in one week after being informed of the plan to pay the balance in question. We have asked numerous times to not be called and we have advised them that we will not make payments over the telephone due to scams and fraud issues. Still they continue to call even after making contact. This has been going on for more than two months. ... |
Capital One Debt collection communication tactics frequent or repeated calls October 26, 2015 - Kohls call me at least - times a day! I have asked them to stop and even informed them that they have closed my account. They were supposed to stop calling me for - days and send me something to do a cease and decease i believe, but that same exact day I was still receiving phone calls that never stopped! It is annoying and im starting to feel like they are harassing me, my voicemail fills up in less then two weeks with numerous messages from them. ... |
Capital One Debt collection communication tactics frequent or repeated calls September 21, 2015 - Kohls calls all hours of the day and night from out of town numbers continually. I have proof that they call - to - times a day at innappropriate hours. ... |
Capital One Debt collection communication tactics frequent or repeated calls September 10, 2015 - I had some medical issues and failed behind on my payments but a few month ago I paid $180.00 on -/-/2015 and brought the account back on track. At the time I made that payment Capital One had a restriction on the account and was calling me asking for that payment because they understood and wanted to work with me. So, I call them after that payment and asked if they could remove the restriction off the account. They said I would n't be able to use the account again so, they could n't take the restriction off. So, I stop making payments on the account ending in -. A few month goes b... |
Capital One Debt collection communication tactics frequent or repeated calls September 9, 2015 - I lost my job on - -. as a result I was 4 months behind on making my payment. I communicated every month with Capital One each step. I found employment and advised them I would make a payment on - -, due to I get paid once a month on the - of each month. I later advised I would call the following Monday and verify my true pay date, because the - fell on a weekend. I called and confirmed I would pay on the -. It was also during this call that I was advised that I my next - payments would be the amount - plus - half of - payment to keep my account current. - a... |
Capital One Debt collection communication tactics frequent or repeated calls September 4, 2015 - Kohl 's department store keeps calling me, at least - times a day ... |
Capital One Debt collection communication tactics frequent or repeated calls June 14, 2015 - I continue to receive repeated calls from this number. They claim to be Capital One and they call - to - times a day, 7 days a week, and it is beginning to be disruptive and unacceptable. ... |
Capital One Debt collection communication tactics frequent or repeated calls June 11, 2015 - I owe Kohls some money and I cant afford to pay it back and they are calling my - year old widowed mother constantly. I do not live with her. ... |
Capital One Debt collection communication tactics frequent or repeated calls June 10, 2015 - This company calls me repeatedly throughout the day, every day, of the week. From morning until night. They have never left a message. They use multiple numbers to call me from. It interrupts me at work. it interrupts me at home while I care for my young son. I have answered - in the past but nobody communicated on the other line. They call - times a day for months now. ... |
Capital One Debt collection communication tactics frequent or repeated calls May 27, 2015 - Very Arguementive, Recording without permission, have told several times to quit calling and have told to quit recording and they still do anyhow. they call about a bill that was supposedly quite a few years ago but just now getting ahold of me, Falsely making reports that they have talked to me before ( at times I was not home ) Representing companies that they are not. They call several times a day /week Tired of the attitudes ... |
Capital One Debt collection communication tactics frequent or repeated calls May 26, 2015 - The same number calls me many times a day, especially while I 'm working or Unable to answer the phone and wo n't leave a message so I 'm unable to respond to their harassment. ... |
Capital One Debt collection communication tactics frequent or repeated calls May 12, 2015 - Capital One Auto Finance calls me multiple times a day even though I pay my bill on the same date every month which is the - of every month. They call me from different phone numbers stating that my bill is due and/or late which is inaccurate because I have auto-pay set up with my bank and it comes out of my check automatically the - of every month. ... |
Capital One Debt collection communication tactics frequent or repeated calls May 5, 2015 - Daily phone calls, no messages left. Calls start at - and continue until -. ... |
Capital One Debt collection communication tactics frequent or repeated calls April 3, 2015 - - rewards card transferred to Capital One. Have not received new card or account number not able to pay account balance under old login and not able to pay on new account without knowing account/card number. Have been called repeatedly, - times per day, and outside of normal business hours. ... |
Capital One Debt collection communication tactics frequent or repeated calls March 23, 2015 - I got a phone call a week ago from number ( -MO, USA which was Kohls asking me to pay for my debt that I owed to them, which is $200.00. I told them at the time that I could not afford to pay the bill. They asked me if I could make payments, and I told them no. ( side note I am currently waiting for my tax return and that was to exactly 1 week ago today. ) This past weekend I started to receive repetitive from phone calls from ( - ) - starting on Saturday. ( Sidenote : this is not the - time I have gotten my multiple phone calls in - day from a unknown number ; please see atta... |