Review and analysis of over 23 complaints against AES/PHEAA
AES/PHEAA consumers have reported over 23 official complaints related to Don't agree with fees charged. Out of the 23 consumer complaints against AES/PHEAA, 17% were disputed by the consumer (i.e. the consumer was not happy with how AES/PHEAA responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against AES/PHEAA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged November 17, 2016 - I have a private student loan with AES. The original lender was - - -. The original loan amount was for $16000.00. My balance with a few deferments here and there is now $24000.00! I make my payments every month and they keep increasing my balance. They harass me and tell me that I am late on a payment when I am not. They are reporting a double balance on my dad 's credit as the cosigner. The way they are amortizing the interest has to be criminal. I was attending - - - - college at the time I took out the loan.... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged November 7, 2016 - I believe that the 8 % interest rate on my consolidation loan rate is fraudulent. I have tried multiple times, without success, to find out from AES, the consolidation loan servicer, how this rate was calculated. According to the loan document small print : " The maximum interest rate on this loan will be equal to the weighted average of the interest rates on the loans consolidated ... '' The rates on the original loans range from 3.45 % -3.6 %. Logically, the rate on my consolidation loan should fall somewhere in that range as well, yet I have been paying 8 % since 1997. I want my loan to be ... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged June 29, 2016 - AES had my loan deferred when they were aware that I was no longer attending classes. In doing this they increased the amount of accrued interest substantially. My payments are now unbearably high due to interest charges accrued.... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged May 8, 2016 - About - years ago I attended a trade school which was called - at the time ( very loosely affiliated with - University, a very reputable university located in -, MA ). This - changed names until it closed permanently and suddenly under the name - - - in - 2013. The amount of the total fees were not disclosed to me but the only way I was told I could pay for it was a private loan from - -. I had to drop out of the program near the completion date due to the fact that - - refused to loan me any more money ( which was $45000.00 when the loans were first ta... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged April 24, 2016 - My Father co-signed for a Student Loan in -/-/-. The loan was via - back, but was serviced through - - ( - ). The exact loan amount borrowed was $3300.00. The terms and conditions of this loan was 120 payments at $51.00, so that the amount paid back for the borrowed funds was $6100.00 over the course of 10 years per the promisary note ( see attached ). - - never had the correct borrowed loan amount from the start. - - stated that the original loan amount was $6600.00, which is completely false via the attached promisary note. - - basically doubled the... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged April 21, 2016 - My name is - -, I would like to submit a complaint against the loaner American Education Services. I have submitted an application to discharge my loan due to False Certification ( Ability to Benefit ). I come to find out that the school I got a - was n't legit and did not meet the requirements for Regulation or Accreditation. I took an adult program to obtain a - - - from home. AES mailed a " Notice of Eligibility stating I was ineligible for the loan discharge because further information is required to complete the process. They have requested that I must provide proof that... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged April 14, 2016 - First of all, I am the co-signer of a private student loan that my son applied for in 2008. My son began having financial difficulties and I began making payments on the loan periodically and recently paid over $4000.00 to bring the balance down. My son recently died. When I contacted the company to request options for decreasing the interest on this loan, they put me in " forbearance '' status. I did not request this and I did not fill out any form to ask for forbearance. I would like to request a co-signer release given how much money I have paid out on this very old loan. On their website... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged April 12, 2016 - I am writing regarding American Education Services. I have had a student loan out since 2004 for $23000.00 and now 12 years later is only down to $22000.00. The interest rate is 3.75 %. I have - the company to see if other people have had problems and there are - of complaints about how people have been paying more than the minimum and the balance is not going down. I feel, after so long that this company is getting away with taking people 's money and would like it if you can do some more behind the scenes investigating. I believe this company owes us thousands of dollars that we ha... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged April 11, 2016 - I started my private student loan with - bank and then I get a letter stating they are selling my loan to AES. I never signed any paper work with AES and now they want to raise my interest. I had to go through extensive work to obtain a loan with - and now it can easily be passed over to AES? I need to have documentation stating that I 'm OK with that and need to have my signature on AES paperwork. ... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged January 14, 2016 - I am writing to express my dissatisfaction with American Education Services. I have been out of college since -/-/- and have been making monthly loan payments since my deferment ended in -/-/-. Never once have I been late with a payment. Additionally, I have a steady job as a high school teacher and adjunct professor in conjunction with great credit. However, every couple of months the interest on these loans increase. I have called American Education Services several times to discuss this issue, but they claim there is nothing that they can do. If the interest continues to increase ... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged December 14, 2015 - I applied for - degree and was excepted -/-/-. I decided to get a loan to help support through my 2yrs of schooling with American Education Services. I graduated -/-/- with my degree and starting working -/-/- for a -. I went to my bank and consolidated all of my debt -/-/-. My loan officer wanted the payoff for all loans or credit cards before he would give me a check. I called AES for a payoff amount and then sent them a check for the pay off amount. -/-/- AES sent a statement showing I still owed $2500.00, I called and asked why I paid you off 8 years ago. T... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged November 16, 2015 - I have taken out - private student loans, which American Education Services ( AES ) bought out. I have been paying on these - loans every month and I pay on time. My payments total - and only - ( ballpark ) goes towards the actual balance. Since - a total of - has gone towards my balance and the rest I was told went to interest. I called this company numerous times to get help from them regarding a payment plan and they are never any help. They say I used up my options. They are not very professional or friendly. The representatives are rude. They do not explain how the repay... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged November 11, 2015 - In 2007 my son was trying to secure a private student loan from - - - ( now defunct ). I agreed to help and signed papers to authorize a credit check and a master promissory note, which did not show any interest rate, fees, etc. A week or so after that, I received aFederal Truth in Lending Disclosure. Up to that point I had NO knowledge of the interest rate or total Finance charges. Once I received it, I refused to sign it due to the extraordinarily high interest and fees. My son contacted - immediately and told them that I would not approve it, but they told him that he could proc... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged November 4, 2015 - Dear Sir or Madam : I am writing to dispute of a fraudulent account that was conducted on -/-/-. Your records are showing that a loan in the amount of $9000.00 was taken out on my behalf for educational purposes from - -, - -. I was sent a promissory note dated -/-/- with a signature that is not mine. I have made multiple attempts contacting the Leander listed on this document providing detailed personal information including my social security number and date of birth, and no information was able to be obtained, speaking with different reps and managers who were unable... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged November 2, 2015 - This is in relation to an already submitted request, [ Case number : - ]. I noticed that the interest I was charged this month was severely decreased to -. -/-/-, I made a payment two payments : one of $830.00 - $210.00 went to interest and $610.00 went to the principal - and one of $500.00 - half went to the principal and half went to interest. I included past payment history for you to see the extremely high amounts of interest I was paying even though I have a good credit score, pay on time, and am way ahead of payments - no payment is due at this time, but I continu... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged October 29, 2015 - University -, - CTI have a private loan with American Education Services. There is a discrepancy with the interest I was charged and my outstanding balance. I will upload any documentation necessary for an assessment of this situation. Thanks ... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged October 19, 2015 - - -, 2015 I was told i could get my loan deferred upon summitting my military orders. I received notification that my deferment request was received. Apparently during that time i was still being billed to the wrong address, so i never received anything notification regarding making payment. On - -, 2015 I was told they sent out multiple letters for additional information regarding my deferment but i was never called. Now my credit score has decreased significantly because it shows that I am now delinquent and past due on payments which should have been deferred. ... |