AES/PHEAA Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer don't agree with fees charged

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged Florida

My Father co-signed for a Student Loan in -/-/-. The loan was via - back, but was serviced through - - ( - ). The exact loan amount borrowed was $3300.00. The terms and conditions of this loan was 120 payments at $51.00, so that the amount paid back for the borrowed funds was $6100.00 over the course of 10 years per the promisary note ( see attached ). - - never had the correct borrowed loan amount from the start. - - stated that the original loan amount was $6600.00, which is completely false via the attached promisary note. - - basically doubled the original borrowed amount and added lots of interest to an amount that was never actually borrowed in the first place. - - increased my original loan amount by $2800.00 without legal ground. I have been scammed by - - into paying thousand and thousands of unaccounted monies towards a loan, in which I only borrowed $3300.00.


for YEARS because - - neglected to apply my payments properly. So I have over payed a ridiculous amount of money, on a falsified borrowed amount. Furthermore, for all of those years..I was forced to pay high interest on a bogus loan amount, and they were not applying my payments to the balance FOR YEARS. ( Attached is proof that my account balance remained the same for years ). Several of the attached documents you will see indicate that the original loan amount was $3300.00 ... NOT $6600.00. I also have attached my credit report to prove that I have never had a late payment while paying this loan. The credit report shows that they were advised that the terms of this loan was 240 months with the original amount of $6600.00. This is completely FALSE, via the promisary note, along with other statements that show the agreement was made to be 120 payments at $51.00 for 10 years ... with a total pay back amount of $6100.00. The repayment schedule ( see attached ) is more proof that the original loan amount was $3300.00 and NOT $6600.00 -/-/-, I was advised that my loan was outsourced to AES ( American Education Services ). I did n't think anything could get worse, but it did. AES doubled my payment from $56.00 to $110.00. - with no warning. I called AES and I was told that I would have to pay $110.00 until the loan is payed off in the year -/-/-. The representative also stated that they had to go back and review all of my payment history, and determined that they had to " double my loan in order to make sure I had it paid off in the agreed amount of time ''. That is when I realized something was truly wrong. This was the turning point for me, and I demanded my promisary note and proof of payments made since -/-/- ( see attached ). AES continued to send me a bunch of nonsense regarding a " deferment '' and a " forbearance '' on my loan ... none of which I initiated. -/-/-, AES finally sends me a letter advising my of an increased rate. ( A little too late ) I called AES several times to resolve this issue, and was treated with nothing but disrespect. I decided the best thing to do was to cash in my - and pay off this loan, so that I could dispute it. I did not want to dispute this loan while still open, because I do not trust AES. The fact they admitted that they " reviewed my payment history '' ..clearly they saw something wrong! Instead of doing the right thing ... AES went along with it and got greedy and doubled my payments. I hold AES even more responsible for this mess than - -. I have attached proof of payment, along with the paid in full letter. If my calculations are correct, I have overpayed on this loan by close to $9000.00.

AES/PHEAA customer in Florida
Apr 24, 2016

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
Closed with explanation

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