AES/PHEAA Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer don't agree with fees charged

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged New York

I am writing to express my dissatisfaction with American Education Services. I have been out of college since -/-/- and have been making monthly loan payments since my deferment ended in -/-/-. Never once have I been late with a payment. Additionally, I have a steady job as a high school teacher and adjunct professor in conjunction with great credit. However, every couple of months the interest on these loans increase. I have called American Education Services several times to discuss this issue, but they claim there is nothing that they can do. If the interest continues to increase every couple of months as it has been for the past year, I 'm afraid I will no longer be able to afford my monthly payments. Also, because the interest is so high, I have barely made a dent in paying off my remaining debt. According to my last statement, I have paid a total of $7600.00. However, $5300.00 went towards the interest. That is just unfair. This is a pattern that I do not see ending, and it must. Otherwise, I will drown completely in debt along with many other college graduates. American Education Services must be stopped from committing such highway robbery. It is with great hope that CFPB will take action against American Education Services in order to allow college grads the opportunity to live debt-free.

AES/PHEAA customer in New York
Jan 14, 2016

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
Closed with explanation

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