Review and analysis of 6 consumer complaints against Duvera Billing Services, LLC
Out of the 6 consumer complaints against Duvera Billing Services, LLC Payday Loan, 0% were disputed by the consumer (i.e. the consumer was not happy with how Duvera Billing Services, LLC responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against Duvera Billing Services, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Charged fees or interest I didn't expect | 5 |
| Can't contact lender | 1 |
Duvera Billing Services, LLC charged fees or interest i didn't expect charged fees or interest i didn't expect September 24, 2016 - I 've just had to get my car repaired on credit. I went to - of - - - - - ' in - - AZ . They use 'EasyPay ' finance company for financing of customers needing credit. 'EasyPay Finance ' ONLY does 'applications ' by CELL PHONE. This is highly irregular as cell phones have very minute screens in which to view the numerous needed documents. This makes it almost IMPOSSIBLE to see what you are signing. I am also well aware, or thought I was, of the Federal CAP on loan interest rates of 20 %. So when I finally received printed copies of the documents that I could actually REA... |
Duvera Billing Services, LLC charged fees or interest i didn't expect charged fees or interest i didn't expect August 8, 2016 - I am being charged - percent interest on a loan for expenses when my vehicle broke down. I am currently - - military.... |
Duvera Billing Services, LLC cont'd attempts collect debt not owed debt was paid June 17, 2016 - I owe only - from the start of this -. I made a payment over the phone, but i did not get any confirmation neither a receipt of my payment. I owe only - balance but this company is increasing debt settlement more I owe. In fact, I already pay them in full this account of - but to my surprise, this company is scam. bec. no confirmation and receipt provided to my payment.... |
Duvera Billing Services, LLC managing the loan or lease June 16, 2016 - Since receiving the loan, Duvera Financial has made numerous mistakes with my credit card not going through. The very first month, they input the wrong expiration date, which put - returned payments on my account. There was also a card charged on my account that I do not own. Due to the returned payments, I was taken off the " 90 day '' plan and am now being charged daily interest rates.... |
Duvera Billing Services, LLC managing the loan or lease March 22, 2016 - The agreement that I entered into had a 90 day Interest Rebate Promotion that states as follows : 90 Day Interest Rebate Promotion ( Rebate Processing Fee required ) Your contract includes a 90 Day Interest Rebate Promotion. Please note that finance charges accrue from the effective date of the contract and will be added to your account until paid in full. Any finance charges paid less a Rebate Processing Fee equal to the lesser of $40.00 or the finance charges incurred as of the payoff date will be rebated to you unless the 90 Days Interest Rebate Promotion has been invalidated because 1 ) ... |
Duvera Billing Services, LLC managing the loan or lease January 27, 2016 - Went to pay loan in full ( $1500.00 ) within 90 days of no interest terms. Duvera financial revoked all terms of contract, applied back interest to date loan was originally issued because I was now calling 4 days past first payment date.Said I now owed Duvera $ -+ to Resolve loan. Refuse to help me resolve loan that day and still till now until I pay their demands. Now they say I owe them $2400.00 for a loan that is only 5 months old. ... |
Duvera Billing Services, LLC managing the loan or lease January 19, 2016 - We needed our car repaired and the cost came to $1400.00 at - we did not have the cash so the manager said we could get a easy pay loan and set it up over the phone after giving our information to someone over the phone he handed me the phone and a man told me that I could pay it off in 90 days same as cash or I COULD PAY $140.00 for 12 months and I said I could do that and we had done that without fail the last 12 months never late. well on the 13 month they took another payment out so I called them and they were rude and said I owe for another year. they said I agreed to that no I did... |
Duvera Billing Services, LLC false statements or representation attempted to collect wrong amount December 19, 2015 - On my TransUnion credit report I have a collection from DUVERA ( DVRA collections ) regarding an account opened with -, -. The account was opened -/-/- and the account was closed -/-/-. I contacted -, - billing department around -/-/- to inquire about when the account was sent to collections, the representative stated the account was forward to DUVERA -. But on the credit report, it shows that the collection was opened -/-/-.-offense # 1-FALSIFIED INFORMATION. Also on the - credit report, it shows that a last payment was made -/-/-. ... |
Duvera Billing Services, LLC managing the loan or lease October 27, 2015 - I paid this loan off in - 2015. They processed a payment after the loan was taken out. I asked for a refund of the payment. I ended up receiving the refund through - - -. I have spoken to several different people and even sent my banking statement showing I never received a refund from them. The refuse to clear the account and it is negatively affecting my credit. I was hung up on 3 times while calling to speak to someone. I have someone arguing with me after I sent in the documentation of the what she asked. I would like this situation resolved immediately. ... |
Duvera Billing Services, LLC problems when you are unable to pay October 11, 2015 - I had some work done on my car -/-/15. 3 days later on -/-/2015, I was admitted to the hospital -. I contacted Duvera Financial in -, CA, to let them know right away, I would be - and i Asked if it would affect my contract. I was told everything would be ok, due to my - condition. I may only have a late fee of $10.00 attached to my acct. NOT that I owed the Full amount of $2800.00 on this contract, due to this 189 % interest rate, which I only had $1200.00 worth of work done on my car. Why am i Paying an additional $1600.00?!? Otherwise, I could of made plans or... |
Duvera Billing Services, LLC managing the loan or lease September 29, 2015 - I purchased a computer through - Computers in - and they pushed me to purchase the computer through Duvera Financial who was doing business as EasyPay Finance. They told me that the loan would be for 90 days and the installments would be finished within the 90 days. I recently found out that this was a lie and I am now being charged 189 % interest on my original loan. I received a contract that I had never seen or signed, but was digitally signed. Also my address on the contract is incorrect. Because of the incorrect address, which I assume was entered by the store clerk as I have never ... |
Duvera Billing Services, LLC managing the loan or lease September 29, 2015 - I got financed by DUVERA finance also known as easy pay for - dollars so I could buy my kids a puppy. The pet store clerk was misleading about the interest rate and when i advised i was - military he assured me that would be handled appropriately. ( i should have verified before i signed the contract ) I am now paying 189 % interest on my loan. When I called duvera they were rude and said that they do not have to lower my interest rate at all and they based it all on a loop hole. The woman i spoke to said SCRA didnt apply in my case and went on about a bunch of different contracts. She e... |
Duvera Billing Services, LLC managing the loan or lease September 22, 2015 - I made a payment for my installment loan via EasyPay Finance and to my surprise, it has not been processed yet. I did, however, receive a confirmation number but even then the payment has not reflected on my account after 2 days. I spoke to - representatives already and only - was able to help but was n't too professional either. The problem here is that if I made a payment on a certain day then it should be processed for that day. It seems to me as if EasyPay/Duvera Financial is just trying avoid payment to cause a delay purposely to see what they can get out of it. I have proof of ever... |
Duvera Billing Services, LLC taking out the loan or lease September 22, 2015 - I obtained a loan to purchase a bedroom set from a local furniture company. I had the cash on me to make the purchase but the store owner told me that I could build my credit by financing the furniture. the total was a little over - and I figured I could pay that off in no time while increasing my credit score. the furniture was financed through Duvera Billing. I have made my monthly payments on time which is - and checked the account and was floored to find that I still owe the same amount after 5 months of payments. I called Duvera to get more information and was appalled when the repr... |
Duvera Billing Services, LLC problems when you are unable to pay July 16, 2015 - Been try to pay of the account for - month and seem to never get any one who can help me get a good amount to clear the account out, they are also report to my credit report - time for - different account and when ask can I pay the lower amount they said no and said I must pay the high one that is - time the amount ... |
Duvera Billing Services, LLC charged fees or interest i didn't expect July 13, 2015 - Our car had a problem with the brakes, and we did n't have the money to afford the payment in cash, and our credit card did not have enough credit limit to make the payment. The person in the place ( - - - - ) offered to contact a lender and immediately we got approved Follow the approval announcement, the guy asked me my phone number, and I did receive the notification of the approval, and I gave out my bank account information to set up the monthly payments, which we did understand. We thought that the interest rate could n't be higher than 30 % or so. I did ask the guy if they w... |
Duvera Billing Services, LLC managing the loan or lease June 25, 2015 - I purchaed a sofa from a local establishment $580.00. Total cost -. I requested to finance part of it. They use Duvera Financial but the minimum they would finance was $370.00 which I did. If I paid it off in 3 mon. it was interest free. I could not afford to do that. I received the contract from them in the mail 2 weeks later and charged me 189 % interest. Is this legal? I ca n't afford this. Do I have any recourse? They will do nothing about it over the phone. ... |
Duvera Billing Services, LLC can't contact lender May 28, 2015 - I got a loan paid it off, and now the company will not close the account and wo n't talk to me. They cont. to tell me that they will look into it and call me back this has be going on for a month now and I cont. to call and they cont. to tell me the same story. They have been reporting to my credit report an amount that is incorrect and they up it in an amount - month and not another, when I ask them about it they say theres nothing they can do. ... |
Duvera Billing Services, LLC charged fees or interest i didn't expect May 1, 2015 - I applied to have a loan from a company named Duvera Financial so I can paid for my Truck transmission repair for the amount of $1500.00 in -/-/-. I assume they told me 3 months without interest, but I undestood - month without interest so I gave my - - - account number and they withdrawn the monthly payments from - to - - for the amount of $280.00 each payment. So when I made the - payment I found out that I was only - month without interest not - months so I asked for the amount to pay off the debt and they told me $1000.00. I asked my daughter to len... |
Duvera Billing Services, LLC problems when you are unable to pay April 14, 2015 - I took out a loan through Duvera Financial to finance a gas scooter so that I could get back and forth from work. After having to contact the CFPB over Duvera changing my interest rate and payment amounts agreed on, their were no issues. Then this past week, on -/-/15, I logged into the payment portal, and made my monthly payment, as I have every month, - single payment a month. However, on -/-/15 at approx. -, I noticed that the payment I submitted had processed through, but an additional payment was taken out of my bank account for the same amount, on -/-/15. I immedi... |