Bank of America Consumer Loan Complaint

Bank of America Consumer Loan department,

Vehicle loan Taking out the loan or lease Ohio

On - -, 2016, I applied to Bank of America ( " BoA '' ) for preapproval for a new car which I planned to buy the next day. I found that Bank of America had exceptionally good rates, 1.99 % for 60 months and 2.49 % for 72 months. I was preapproved for more than enough to cover the amount I planned to borrow. When I got to the dealership ( - - in - -, Ohio ), I told them I was preapproved and that all they had to do was to communicate with Bank of America. I did not have my preapproval letter with me because I was told by BoA that I did not need it, that the way the process worked was that I needed to have the dealership communicate with BoA. I was assured that the preapproval that I had obtained would expedite the documentation process at the dealership. When I communicated this information to the dealership, they seemed wholly unaware of the program or offer through which I had applied, and said that they would look into it. After a long while - the dealership was 2.5 hours from my home and so


harder. They failed. The price on the car was a good one, and I needed it that day, so I did the deal and figured I would take it up with BoA later. I did so, by calling several days later the customer service number on one of the documents I had been given as part of the loan. I was told by the woman with whom I spoke that because I had ( unbeknownst to me ) dealt with two different BoA channels - the internet channel where I 'd found the very low rate, and the dealer channel - I was out of luck. Her implication is that I should have known that I was dealing with two different channels - that I was the fool for not understanding that Bank of America was not really Bank of America, and that one division or department would not honor a deal the other had made. She also told me that my only hope for relief was to return to the dealership ( - miles away ) and ( somehow ) persuade them to tear up the deal that they had done with me and start anew with the " internet channel '' deal - an absurd waste of time, and downright offensive that BoA expected me to travel, cajole, and hope as a means to remedy their deception of me, the consumer. This is the textbook example of a bait and switch. I have been a - for twenty-one years, and am familiar enough with finance law to know that I have a right to have this situation fixed by BoA, without involving the dealership. My online loan application number was -. I tried to retrieve it online but all I got was a message that I was no longer able to access it because it had expired. Also, I do n't seem to have received a copy of the promissory note or the required loan disclosures. I recall signing at least the note, but it appears I was not provided copies then or later.