Synchrony Financial Credit Card Complaint

Closing/Cancelling account

Synchrony Financial Credit card department,

Closing/Cancelling account Illinois

I tried to log in to my - Credit card and was not able to. When I called, i was told by the customer service representative that the account is closed due to inactivity. I did not receive any information that my account is going to be closed due to inactivity and having the account open since -/-/2011, i did not remember the terms and conditions. I asked for the terms and conditions to be sent to me so i can confirm that indeed that account was closed accurately and was advised that i will receive the terms and conditions in mail. couple weeks later i received a letter advising that - - Synchrony Bank - does not maintain copies of credit card agreements for closed accounts. So there is no way for me to know the accuracy of closing my account.

Synchrony Financial customer in Illinois
Nov 15, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

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