Barclays PLC Credit Card Complaint

Transaction issue

Barclays PLC Credit card department,

Transaction issue Ohio

I booked - nights hotels using the points earned from Wydnham rewards Barclays credit card. The dates we booked are -/-/--/-/- and I received the booking email with the right dates. A few days ago I just noticed that the dates was changed to -/-/--/-/-. I never made those changes. And because of that, I spent countless hours on the phone with Wydnham rewards helpdesk. So many hours wasted on the phone. Changing the dates without our authorization is crime, and Wydnham even changed the date to past!!!

Barclays PLC customer in Ohio
Sep 12, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with explanation

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How Barclays PLC handles Transaction issue complaints

Created with Highcharts 4.2.3Barclays PLCComplaint HistoryComplaints3/20165/20166/20167/20168/20169/201610/201611/201612/20161/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Barclays PLCTransaction issue44.4%50.0%5.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.7%58.9%26.8%5.4%3.8%3.9%0.4%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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