FirstMerit Bank Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

FirstMerit Bank Bank account or service department,

Checking account Problems caused by my funds being low Ohio

Firstmerit bank is moving items around in the bank account that is causing an over draft fee to be charged after the amount was put in to cover. On -/-/2016 I checked my bank account and showed I had $17.00 and some change in the bank and all the pending charges had come out of the bank. When checking my account on -/-/2016 it showed that a check had come through after - and caused the account to over draft, I went in that same day and put the money in to cover the amount and when checking my account it showed I was in the positive $2.00 and some change. Well when checking my account this morning -/-/2016 all the items had been moved around causing the account to overdraft again last night costing me $35.00 over draft fee. When I checked the account before bedtime last night I was still in the positive and after not using my card at all yesterday the charges that had come through -/-/2016 had been moved to -/-/2016. The way that they are showing in the account is that I had been using my card after the account was bounced but I even opted in to have it that I am not able to use my debit card if the amount that I am trying to buy is more than the amount in the bank. I contacted customer service and they had been no help, the representative was very short with me and did not want to help.

FirstMerit Bank customer in Ohio
Jun 30, 2016

* Source: CFPB Complaint Database

FirstMerit Bank response to complaint:
Closed with explanation

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