BankUnited Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

BankUnited Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

1. I believe the bank is knowingly sending out mortgage statements late. Last month it came on - - for Payment - - -. ( was told 3rd party does mailing ) 2. Is assessing late charges for bank error. 3. Is deliberately dismissing complaints by making it impossible to get assistance by phone through their Customer Care line. Must write for assistance. 4. Sending out form letters denying customer issues without looking into the situation. 5. Takes no responsibility for even the possibility of a bank mistake 6. Has a policy of " stonewalling '' the customer so they can not resolve an issue 7. Does not call customer when requested to do so 8. Has no one available at the branch to advocate for client - local banks have no mortgage information and can only contact Customer Care on client 's behalf. 9. Claims they post payments on the day they are received ( I hand delivered a payment on -/-/- to the branch - but the payment was not posted until 5 days later. )

BankUnited customer in Florida
Mar 18, 2016

* Source: CFPB Complaint Database

BankUnited response to complaint:
Closed with explanation

Consumer disputes how BankUnited handled their complaint

Created with Highcharts 4.2.3BankUnitedComplaint HistoryComplaints12/20111/20122/20123/20124/20126/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20139/201310/201311/20131/20142/20145/20146/20147/20148/20149/201410/20141/20153/20154/20156/20153/20166/201611/20162/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BankUnitedLoan servicing, payments, escrow account78.4%7.8%2.0%2.0%9.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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