BankUnited Mortgage Complaint

BankUnited Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

1. I believe the bank is knowingly sending out mortgage statements late. Last month it came on - - for Payment - - -. ( was told 3rd party does mailing ) 2. Is assessing late charges for bank error. 3. Is deliberately dismissing complaints by making it impossible to get assistance by phone through their Customer Care line. Must write for assistance. 4. Sending out form letters denying customer issues without looking into the situation. 5. Takes no responsibility for even the possibility of a bank mistake 6. Has a policy of " stonewalling '' the customer so they can not resolve an issue 7. Does not call customer when requested to do so 8. Has no one available at the branch to advocate for client - local banks have no mortgage information and can only contact Customer Care on client 's behalf. 9. Claims they post payments on the day they are received ( I hand delivered a payment on -/-/- to the branch - but the payment was not posted until 5 days later. )