U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

FHA mortgage Settlement process and costs Florida

RE : Complaint Number : - To Whom This May Concern, This letter is a follow up to the above mentioned complaint, which the file may have since been closed. Your correspondence dated -/-/-, contacted me regarding notification of the CFPB to US Bancorp due to my complaint to - - - 's office. I did receive a letter dated -/-/- from US Bancorp explaining the lengthy process. Within the letter, I was " assured that the remainder of the process would be expedited for a quick resolution. '' I also received a Short Sale Contract Approval letter dated -/-/-. The buyer ( - - ), signed a Residential Sale Contract on or about -/-/-. By the date of the Approval, she was unable to wait, an agreement to release was signed and she bought another property. The agent, - -, contacted US Bancorp and my application was closed. The short sale process started for a third time with my new agent - -, the property was quickly marketed and - -, is the buyer. The attorneys for US Bancorp put the property up for a foreclosure


US Bancorp reviewed the information and cancelled the foreclosure sale. The file was reopened, reassigned to a processor and there were no additional documents needed as of email from - - dated -/-/-. As my agent, the buyer and I were assure of a " quick resolution, '' a Sale dated was scheduled for -/-/-. The date has not only passed but the file, according to - - is still with the processor. The unnecessary delays cause documents to become dated and then the file is " concerned '' to having missed documents that need updates. I am hoping that the CFPB will review the above, contact US Bancorp and finally bring this matter to the promised " quick resolution, '' before the buyer is forced to withdraw. Thank you for your attention, I look forward to hearing from your. - -