United Shore Financial Services, LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

United Shore Financial Services, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

My mortgage was recently sold from United Shore Financial Services , LLC DBA ( United Wholesale Mortgage ) to -, -. The sale was apparently sometime in - as United Wholesale Mortgage stopped accepting payments as of -/-/16. All of this is fine, except they never notified me until after my -/-/16 payment was due. I have direct payments set-up and noticed my mortgage payment was n't taken out of my account on -/-/16. I looked on United Wholesale Mortgage 's website and found in the document center that I had - page letter dated -/-/16 informing me of the transfer. I never received email correspondence of this or physical mail correspondence ( I did finally receive the note on -/-/16 notifying me of the sale ). I just received my account information as well as a bill for my -/-/16 mortgage payment yesterday ( -/-/16 ) from the new servicing company, - - -, -. My issue is the fact that I have a past due amount. I have never been late on a payment in my life and the fact that it will show up on my credit report as a delinquent payment is quite unsettling. The delinquent payment lies directly on the shoulders of the ineptitude of these - companies. I have sent my payment today ( -/-/16 ) and it wo n't likely post for a few days.

United Shore Financial Services, LLC customer in Ohio
Feb 17, 2016

* Source: CFPB Complaint Database

United Shore Financial Services, LLC response to complaint:
Closed with explanation

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