JPMorgan Chase & Co. Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

JPMorgan Chase & Co. Bank account or service department,

Checking account Problems caused by my funds being low Illinois

Well Chase is at it again. This relaters to - of my bank accounts. - ending in -, the other in -. On Wed - - at approx - in the - I checked my bank account and noticed a pending overdraw in my - account in the amount of $27.00. This is despite the fact that I have overdraft protection which should have covered the overdraft. Perhaps since it was a " pending '' overdraft it had n't kicked in. So TO BE SURE TO AVOID OVERDRAFT OR FEES I got out of bed, put my boots on and walked through the snow to the bank ( at - ) and deposited - dollar to cover the pending overdrawn account. When


My - account was also in the positive. So I went to bed sure that I had avoided overdrawing my account. When I woke up this morning - - and checked my account online my account - was overdrawn by - which included a late fee. The amounts shown were totally different than they had been the night previous ( ie. the debits were in amounts exceeding what was shown only hours earlier so it was not an accurate reflection of anything in my account ) But even more disturbing, my account ending in -, which only hours earlier was positive with nothing pending, was now overdrawn by $130.00. WITH - LATE FEES and balances that bore no resemblance to what my account had shown only hours before. I know as a fact my account was positive only hours before. The check for - that had supposedly overdrawn my account on - - had now mysteriously appeared, though I know as a fact that it had not appeared in my account on - - because I was at the atm and online at - on - - checking my account. Chase has always had a " pending '' period during which I could cover a pending debit. Not only did this now happen, but transactions appeared a day later than they HAD SUPPOSEDLY POSTED. This is either a glitch or a purposeful way to cheat people. Either way, it 's wrong. My online and atm balances were not accurate and there was simply no way for me to responsibly keep my balance positive.. I WAS AT THE BANK AT - to put money in and check my accounts!!! I now have - dollars in unfair fees that clearly I ca n't afford. Of course Chase wo n't help. 'All my fault ' is all they say But this was not my fault or fair. Check the records and you will see that the information provided to me about my accounts was not accurate. 1.My overdraft protection did not work right. 2. Chase 's online and atm balances were not accurate and did not provide information to me to allowed me to monitor my accounts. In fact they were actually deceptive, hiding a transaction and then showing it a day after it had supposedly posted. 3. But their fees work just fee ... as always.

JPMorgan Chase & Co. customer in Illinois
Jan 20, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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