Student Assistance Foundation Debt Collection Complaint

Student Assistance Foundation Debt collection department,

Federal student loan Disclosure verification of debt Not given enough info to verify debt California

Unfair tactics used by student loan collection agencies creating confusion for repayment of student loans. After completing my masters program in -, I began making payments to a " - - - At some point in - ( or later, it 's very unclear ) another collections agency SAF-- was also trying to collect on the same student loan. Although SAF-- said they tried to contact me via mail it would have been difficult to contact me due to the fact that my working location has been in - from - - until - -. Also, I was already making student loan payments to " - - '', so there was no way to know or expect a change in who my student loan payment should be made to or that I needed to make payments to - different agencies. It was a complete surprise to me when I went to consolidate the loan with - in early - and after reviewing my credit report,


for whatever reason, it was really unclear. Furthermore, I did not understand why there are - separate entries on my credit reports for the student loan when I am only making one ( 1 ) payment to - company. I only found out about the negative reporting after making a call directly to SAF-- offices in - to investigate as to why SAF-- was reporting negative credit information on my credit reports. Again at that point in time and after talking to the SAF SAF- representative I found that SAF- did not have my correct phone number. I also asked why an email was not sent to my long standing - - account and I was told you do not use email as a means of communication. Because of the above mention items, there was no way for me to know that the loan transfered to another collection agency. It is very confusing to the payee/student when you are making payments to - collection agency and for some reason there is a change to or request from another company to also pay them. Also I do not know why I would have several negative credit entries on my credit reports when I am paying - loan payment.