FirstMerit Bank Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

FirstMerit Bank Bank account or service department,

Checking account Problems caused by my funds being low Ohio

FirstMerit recommended that I turn on overdraft allowances to my account so that I can overdraw and they will let me but charge a fee. I did opt in for this. In their Online Banking, it talks about what a great program this is for you and why you should use it. They are just scamming people into entering a program to steal our money basically. I made a few transactions with my debit card and there were plenty of funds in my account to cover them. I then waited a few days and then withdrew $140.00 at an ATM, knowing that I was going to use the program and overdraw my account and be charged a $35.00 fee. In my Online Banking then, everything posted just fine. Every transaction that had been done days before the ATM withdrawal were listed and a positive balance listed after. Finally, another day later the ATM transaction showed posted to a negative balance. The following day I was charged - $35.00 overdraft fees totaling $240.00 in a negative balance on my account. This is absolute robbery and they refuse to refund my funds for no real reason at all other than having had


- overdrawn transaction that was done days after any other transaction and after their cut-off processing times anyway. It 's ridiculous to think that banking regulations would allow such a robbery from the public. But even so, the ATM withdrawal was days after anything else so it should have caused the only $35.00 overdraft fee. I 'm more than happy to pay this fee, as I did withdrawal these funds in excess of my account balance. But I did this because the bank told me what a great opportunity this program was to be able to do that now and then. I never would have signed up if I knew they were using such deceptive processes, as to turn a $130.00 overdraft done by - transaction days after anything else into a negative balance of $380.00. I followed their recommendation and now it 's going to take my entire paycheck nearly and I do n't know what I 'll do when it should 've been - simple fee since it was done so long after anything else and only - transaction overdrew.

FirstMerit Bank customer in Ohio
Oct 07, 2015

* Source: CFPB Complaint Database

FirstMerit Bank response to complaint:
Closed with explanation

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