VHDA Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

VHDA Mortgage department,

Other mortgage Loan servicing, payments, escrow account Virginia

Selling house found issue on vhda loan. I must have forgotten to pay the -dollars on my loan and got no correspondence that I was late. I was trying to change my name on my loan and they told me a month ago I was 30 days past for 7 months. The man I originally spoke with said they had sent out a letter every month for seven months that they had proof of that. I squared up this month. Meanwhile selling my house and I 'm told I need a statement of my loan history for my lender. Apparently this is a big problem being late on a Morgage payment so I spoke with me - - he said it was OK. So I signed my papers and finished off my loan. When I talked to him next we determined it had n't gone to credit reporting. Because I had filed bankruptcy. Then he said he would get back to me later that day, the next day same thing he did not. I had left messages and let him know how bad of a situation I am in with my - dogs, husband, so, and my - mother - ... no response. I insisted not be sent to voicemail ... wanted to speak to his boss he was out got sent back to him. He know explained that because I filed bankruptcy they are not obligated to send out notices ... - - - has no problems with this.they are my first Morgage company. I am in a huge pickle and feel seriously misled. Hoping my family and I sent going to end up without a home.

VHDA customer in Virginia
Sep 17, 2015

* Source: CFPB Complaint Database

VHDA response to complaint:
Closed with explanation

Created with Highcharts 4.2.3VHDAComplaint HistoryComplaints11/20124/20137/20138/201410/20141/20159/20153/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3VHDALoan servicing, payments, escrow account75.0%25.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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