Altisource Portfolio Solutions, S.Â… r.l. Debt Collection Complaint

Altisource Portfolio Solutions, S.Â… r.l. Debt collection department,

Credit card Communication tactics Frequent or repeated calls Alaska

Background : In - of -/-/- I began falling behind on payments to - -. A substantial balance had accumulated because of recent large unforeseen expenses - vehicle repairs which resulted from our truck being rear-ended. The insurance company unexpectedly denied claims for over - in repairs. We met minimum payments in - - - $3100.00, - - - $3100.00, - - - $2300.00, - - - -, -. - - $1100.00 and -. $4300.00. we were able to meet these obligations only by closing a small IRA and borrowing. The debt situation began to grow serious. The - minimum payment was $3100.00 and I was unable to pay it. We paid $500.00. There were multiple phone calls and conversations with - -. In - I wrote to - requesting that they grant a - month grace period since I had been a customer for over 20 years and had just become eligible for Social Security Benefits ( and would therefore have additional income ). The - SS benefit check would arrive the last week in - and I promised substantial monthly payments from then until the balance was satisfied. I sent a payment of $1000.00 on - - and,


unavailable '' or restricted '' numbers. My - conversation with a representative at - '' was - -. I sent a letter ( certified return receipt ) requesting that they ceased calling me and send validation / documentation of the debt. I did not receive this documentation so I sent a - request - days later. A short while later ( - - ) I began receiving multiple phone calls from another collection agency, - - - After numerous phone calls ( with a call center in - ) and another letter requesting validation of the debt, I did finally receive the documentation on - -, -/-/-. I then called - and spoke with a representative called, -. We hammered out a verbal agreement. A settlement '' was not possible because of our limited financial resources. I needed to make payments. They wanted at least 10 % down. I wanted to put $500.00 down. The end result was an agreement of $890.00 down ( which - stated he was able to achieve under hardship conditions ) and monthly payments of $430.00 for 36 months. Except the agreement had to be in - parts - 24 months was as long as they would go. We would need a - agreement for 12 months for the remaining amount. There would be no additional interest on what I owed. I stated that I would send in my own payments and ( on legal advice ) not provide a bank account number and allow them to take automatic payments. I also wanted our agreement in writing before I would send in the - payment. I requested information on the clean slate '' offer - was making. - directed me to call the credit reporting number at - - since - could not determine how - would report this account. - told me that a letter outlining what we discussed would be sent to me and I should call him when I received it. This was on - -, -. I waited a week ( - - ) and emailed my mail service to forward mail. The packet arrived on - - but there was no letter from -. I almost immediately began receiving collection calls from another - #. When I returned the calls I had to start all over with a different office /division of -. I reiterated the terms of the agreement that had been achieved. I dealt with - people at this new office ( - -, then - and finally the supervisor '' - -. They stated that no letter would be sent until I gave them access to my bank account and they had taken the first payment. This was after ( cont. )