The Mortgage Firm, Inc. consumers have reported over 2 official complaints. Out of the 2 consumer complaints against The Mortgage Firm, Inc., 100% were disputed by the consumer (i.e. the consumer was not happy with how The Mortgage Firm, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against The Mortgage Firm, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 1 | 100% |
| Credit decision / Underwriting | 1 | 100% |
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Stop CallsThe Mortgage Firm, Inc. Mortgage credit decision / underwriting February 6, 2017 - This report is concerning Butler Mortgage, -, FL. I had been working with an agent at this company named -. From the first contact I had with him, I informed him that I was currently a - employed by a - company who was - to work for a third-party corporation. In spite of that, I was told that it would possible for us to receive a - mortgage and was pre-qualified for $250000.00. We began to search for a home and found -. The seller accepted my offer and the seller and I reached an agreement for my family to move in immediately as renters/tenants until the mortgage was clo... |
The Mortgage Firm, Inc. Mortgage application, originator, mortgage broker August 31, 2015 - I was contacted about a request for a mortgage pre-qualification that I made via email on the website -. I was replied to by a - -, who works at The Mortgage Firm in - -, FL. He sent a very disturbingly-worded email to me. I told him he was upsetting me and asked that he not send any further emails. He ignored this and proceeded to send me an email that listed the name - - '' as the subject line. I had recently contacted a - -, as he is a broker from whom I requested information on a property for sale ... and - - should have had no knowledge of my corresponden... |