The Mortgage Firm, Inc. Mortgage Complaint

The Mortgage Firm, Inc. Mortgage department,

FHA mortgage Credit decision / Underwriting Florida

This report is concerning Butler Mortgage, -, FL. I had been working with an agent at this company named -. From the first contact I had with him, I informed him that I was currently a - employed by a - company who was - to work for a third-party corporation. In spite of that, I was told that it would possible for us to receive a - mortgage and was pre-qualified for $250000.00. We began to search for a home and found -. The seller accepted my offer and the seller and I reached an agreement for my family to move in immediately as renters/tenants until the mortgage was closed because I was continually reassured by - that my financials and application were in great shape and sure to be approved. Subsequently, I paid for an appraisal of the property that was completed. We placed our deposit of - in escrow.


mortgage instead, if we could secure additional funds for a down payment and escrow account which we managed to do. As the - of - drew closer, I received a pre-approval letter from Butler mortgage, however, they kept demanding more and more paperwork from me regarding my current employment status. I obtained letters from the - company I am employed by and also my supervisors at the third-party company I am - to. However, it was finally said to me that I would need a letter which, untruthfully, stated that I was actually an employee of the third-party company I was - to, and that the - company I am actually employed by was simply a payroll service. When I refused to do this, two days before we were scheduled to close, Butler denied my mortgage application and the seller/landlord wanted myself, my wife our - children and - dogs out of his home immediately. This obviously caused a panic among our family, and while the seller relented and allowed us to stay in the home for one week while we secured a rental elsewhere, this whole scenario was completely unnecessary based on the fact that, as I discovered almost immediately after my application was denied, there was no way any underwriter would have ever approved my mortgage application based on my employment status. If - as a representative of Butler mortgage had been honest about that fact upfront, instead of continually promising that he would get it " worked out, '' I could have secured other housing for my family from the start and not been put in such a compromising and, frankly, embarrassing position. As a result of the deadline for proof of funds passing on -/-/- the homeowner/seller was entitled to my deposit. I appealed to Butler to pay back the money I had given the escrow company based on the new information I had obtained about the impossibility of my ever obtaining a mortgage given my current employment situation, but a supervisor from Butler simply attempted to pacify me by offering just $500.00 of my deposit back - money taken from me which was given in good faith believing that it would be possible to obtain a mortgage. I feel as if I have been the victim of a scam. Attached is a email - sent to our realtor admitting he was at fault and a transcript of text between the - of us.