Reliance First Capital, LLC consumers have reported over 8 official complaints. Out of the 8 consumer complaints against Reliance First Capital, LLC, 0% were disputed by the consumer (i.e. the consumer was not happy with how Reliance First Capital, LLC responded to their complaint) and 88% were processed in a timely manner. 50% of consumer complaints against Reliance First Capital, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 4 | 0% |
| Settlement process and costs | 3 | 0% |
| Credit decision / Underwriting | 1 | 0% |
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Stop CallsReliance First Capital, LLC Mortgage credit decision / underwriting May 17, 2016 - To whom it may concern, What happened to my clients should never have happened. The lender in this case first started out with VA financing. 1 day before we were supposed to close the lender who I had tried to contact via a phone call and email, never called or emailed me back, had the buyers agent send me an addendum to extend the closing date and now it was getting changed to FHA financing. The lender stated he could get it done in 2 weeks so my sellers signed the addendum and we proceeded with new financing and a new close date of 2 weeks later. The 2 weeks expired and the lender once again... |
Reliance First Capital, LLC Mortgage application, originator, mortgage broker November 10, 2015 - While shopping for a loan for a refi, potential lender pulled my credit without permission or authorization. At no time during the conversation was I asked if I authorized a credit pull. ... |
Reliance First Capital, LLC Mortgage settlement process and costs October 18, 2015 - Refinanced my Mortgage with Reliance Capital out of - NC. From the start of the process they have told me that there would be no points or origination fee since I refinanced my last mortgage with them. When I received my first settlement statement it had $3700.00 in points and origination fees. When I brought it to their attention the mortgage broker promised me that this would be taken off when it went through underwriting. He said the computer automatically generates it on the paliminary statements. I asked that he send that to me in writing, which I have in an email from him. Closing k... |
Reliance First Capital, LLC Mortgage application, originator, mortgage broker May 14, 2015 - We were approved for a mortgage. All the necessary deposits were made. All necessary information was given to the mortgage company. The day of settlement, just hours before we were to sign the papers, the mortgage company backed out. Leaving us with only a week to find somewhere to live. There explanation was that we had a late payment due to me being laid off for 9 months in 2013. Why can a lender do this just hours before settlement. ... |