Review and analysis of over 87 complaints against Westlake Services, LLC
Westlake Services, LLC consumers have reported over 87 official complaints related to Managing the loan or lease. Out of the 87 consumer complaints against Westlake Services, LLC, 21% were disputed by the consumer (i.e. the consumer was not happy with how Westlake Services, LLC responded to their complaint) and 92% were processed in a timely manner. 2% of consumer complaints against Westlake Services, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Westlake Services, LLC Consumer Loan managing the loan or lease June 7, 2016 - I obtained a Vehicle loan from West Lake Financial Services for about $4800.00. I had the vehicle in my passion for about 28 days. I was involved in a - in which my insurance company deemed was a total loss. Insurance company only paid about $4400.00 as they determined that was actual value. I had GAP insurance with West Lake Financial and was told it would cover the rest of the loan which it did. On or about - -, 2016 I made a call to Westlake Financial to inquire what my Balance was. I was told over the phone that I had a - balance. For whatever reason West Lake reported a $... |
Westlake Services, LLC Consumer Loan managing the loan or lease May 31, 2016 - Westlake Financial Inc. account # - is an old car from I believe 2012 that was repo 'd. Westlake on my credit report is showing that is is charged off and this car has not been in my possession for at least 4 years now. However, after applying for a mortgage, we noticed that Westlake has been reporting late payments several times through out the last 4 years and then the last 7 months in a row they have reporting a late payment even though this truck has not been in my possession for many years. My understanding is that when something charges off, that means the company decided to charge it... |
Westlake Services, LLC Consumer Loan managing the loan or lease May 28, 2016 - Westlake Financial Services repossessed my vehicle after being late despite the fact that I set up a payment plan with them. After I paid their requested amount to redeem my vehicle they slapped me with repossession fees twice that doubled the remaining loan amount I had left to pay. They refused to give me a breakdown of what those fees entailed and if I had been charged twice for - repo. They were so mean to me saying " you got yourself into this so just pay what we bill you ''. Despite the fact that they treated me like a criminal or savage for falling on hard times, I still manage to pa... |
Westlake Services, LLC Consumer Loan managing the loan or lease April 28, 2016 - I took out a title loan on my car. As of -/-/2016 it was paid off ( I had a $0.00 balance ) but during the course of the loan the car had been repossessed for 'nonpayment ', but it was in error and they agreed to waive the reposession expense. I asked for my title once the loan had been paid off, but they claimed I still owed this repossession expense that they had agreed to waive. So I filed a complaint with that company and NOW they claim I owe over $1000.00 past due and they have changed teh 'repossession expense ' from over $500.00 to $160.00. I do n't know what they are tryi... |
Westlake Services, LLC Consumer Loan managing the loan or lease April 28, 2016 - Westlake Financial is reporting that I owe their company for a vehicle that I never purchased. Westlake is reporting inaccurate information on my credit report and I want it removed immediately! I have sent this company several debt validation letters via certified mail and regular mail and I have not received or heard anything from them. I have never purchased anything through this company and I do not owe them anything. ... |
Westlake Services, LLC Consumer Loan managing the loan or lease April 6, 2016 - WestLake Financial is a predatory high interest lender and they approved our loan initially. After approval, they claimed that the first payment was late so we have to return the loan back in Full with their additional Processing Fee. We contested the processing fee but they wo n't budge and threatened to file a lawsuit and even started sending us legal notices in certified mail. We return the loan along with the processing fee. In the mean time, there were 2 monthly payments that were made. When we asked for those Monthly payments to be returned, they flatly refused claiming that they do n't ... |
Westlake Services, LLC Consumer Loan managing the loan or lease March 31, 2016 - Hi, I fanancing a car since last year for - and up less than - I paid - amount -/-/- till now my account balance is - I thought this is just stole people money West Lake Financial services - that 's a scam bank no good if anyone has to finance a car do n't go with that scam bank ... |
Westlake Services, LLC Consumer Loan managing the loan or lease March 17, 2016 - I set up a automatic payment with west lake financial for -/-/16, for some reason my bank had a block on payment to this company, so when i saw that the payment was return by west lake i called them up and paid over the phone, i was given a confirmation number and was told my next payment was due on -/-/2016, however i have been receiving phone calls a couple times a day via a automatic dialer, and they say i am late on my payment. i then explain the situation and give them the confirmation number they then say they will notated the problem and i should not get another phone call, ... |
Westlake Services, LLC Consumer Loan managing the loan or lease March 17, 2016 - Westlake Financial is reporting to the credit buraeu that I am deliquent on my vehicle which I have not had since - - 2016. They refuse to help me in any way. They will not send ne copies of letters they have sent. They recieved a check from company i traded vehicle in at and failed to process check in a timely manner and are still reporting I am deliquent on account when I am not! ... |
Westlake Services, LLC Consumer Loan managing the loan or lease March 10, 2016 - IN RE : Westlake Financial Services - Inc. Complaint # : i Dear Investigating Officer, I am writing this letter as a follow-up to complaint #, filed on -, with the Consumer Financial Protection Bureau. I am also filing concurrent complaints with the Arizona -, the Arizona Department -, the - - - - -, and the Arizona Department - - -. In addition, I will be filing complaints with -, the Justice Department, and the Comptroller of the Currency. I have specific complaints about Westlake in the handling of financing for my vehicle, a - Ford Mustang that w... |
Westlake Services, LLC Consumer Loan managing the loan or lease February 29, 2016 - Auto loan -, 2012 for $8400.00 Paid over $11000.00. Requested full verification and requested explained how the added interest fees or other charges due that not agree or not permitted by law. Requested & they would not respond. ... |
Westlake Services, LLC Consumer Loan managing the loan or lease February 9, 2016 - I did a car title loan with Whilshire Credit, which I think is Westlake financial, each month they when I got the loan they paid off another loan telling me thjere loan was better well he lied it was much worse. Each moth they call me from - companies but after 5 days I never receive a written notice. Even Though the money is coming out of my bank account. So every month I late, they call multiple members of my family harassing them and call me. They do n't bring my account current like they promised when I set up the authorization. Its bad enough that I have to pay $9300.00 over 3 years ... |
Westlake Services, LLC Consumer Loan managing the loan or lease February 8, 2016 - This company has call my cell phone and house every hour for long period of times. Sometimes the calls comes in every 1/2 hour or even a few minutes apart, all day long. I had paid this company and I am current at point. However, they are trying to throw out more fees and make me make more payments then I should. The customer service people are rude and nasty. They are mad with me because I will not give them any more bank information and provide them any more bank authorization to my account. However, I been making payments automatic with my bank account. This company has taken money from my ... |
Westlake Services, LLC Consumer Loan managing the loan or lease January 28, 2016 - contacted after business hours, left harassing voice mails, customer rep cursed and swore at me. Customer rep said we were going to jail. customer rep left a voicemail and did not identify who they were ... this is an ongoing issue with the company ... Westlake financial .... charges for fees that are illegal in my state. and clearly is listed as states that are not allowed to be charged fees ... purposely bounces my checks thru their system so that they do n't process to put me behind on my payment. ... |
Westlake Services, LLC Consumer Loan managing the loan or lease January 28, 2016 - . I was told by - - not disclose anything issue to Westlake Financial when i purchased the car. The following day, the car was n't working properly. 2. My car has not worked at all since - -, - - I purchased the car on - -, -. 3. Westlake Financial knowing knew thereafter about the problems as I disclosed to Westlake. They said, there was nothing they can do. 4. In - - and in - -, they promised to forgive the months and offered to put the payments in the rears. I just found out, they reported those payments late and have not forgave the payments, Inste... |
Westlake Services, LLC Consumer Loan managing the loan or lease December 29, 2015 - Vehicle was paid off and refund due. Company refuse refund money for 21 working days even thought transaction have been complete, refuse to pay interest on money held doing this period. ... |
Westlake Services, LLC Consumer Loan managing the loan or lease December 22, 2015 - Now, we have been the victim of financial mismanagement by an auto finance company ; Westlake Financial - - -, who financed an automobile purchased for our - - - daughter upon her recent graduation from - high school which amounted to approximately - with a down payment of - plus costs. About a month after making the first payment she was rear-ended in a - car accident which subsequently went to arbitration determining that another driver covered by - - was determined to be at fault. Our - insurance had her and the car covered, which insurer paid Westlake... |
Westlake Services, LLC Consumer Loan managing the loan or lease December 17, 2015 - I have had my loan with Westlake financial for 26 months, however on my credit reports they have only reviewed - payments. This is effecting my ability to get a home loan and also my credit score, a home loan requires atleast 12 months of review to be considered an active line. ... |
Westlake Services, LLC Consumer Loan managing the loan or lease December 2, 2015 - To whom it may concernI 'm writing you today about my horrific treatment by Westlake financial services, I purchased a - Mitsubishi endeavor at a dealer - - -. in - - in - 2015. I put done $5000.00 on a $7000.00 car, but for some reason Westlake just sent me a bill for over $8000.00 not sure where they get that number from. On - - my car was repossessed because I was behind on payments due to me being furloughed from my job with the state of -. I paid off the outstanding balance within 72 hours and wanted to get my car back. I was told by Westlake customer ... |
Westlake Services, LLC Consumer loan managing the loan or lease November 18, 2015 - Westlake has not been responsive to my requests since - so that I may get current tags on my vehicle. I have made - calls since - asking for assistance and continue to be told it will take various amounts of time for them to get ( sometimes 24 hours, sometimes 2 weeks ). I moved -/-/-. -/-/- I went to - get - driver 's license and new tags for my car. I was advised that I need to have my finance company request the memo title -, and have them send it -. My temporary - tags expired on - and I am no longer permitted to drive it until Westlake Financial submit... |
Westlake Services, LLC Consumer loan managing the loan or lease November 12, 2015 - I took a title loan out with Wilshire Consumer Credit, an extremely high interest, short term loan, for about $2600.00. The terms were 10 % per month. I intended to only have to make one payment before paying them off but I ended up making two, -/-/- & -/-/- but then I had the funds to pay off the loan -/-/-. Because I had to wait for a check to clear I called in to provide my account information on - -, I was given a payoff amount, was told that the funds would be removed in the next day or two and my pink slip would be returned in about 5 to 7 days. on - - I star... |
Westlake Services, LLC Consumer loan managing the loan or lease October 27, 2015 - I have been l financing a vehicle from Westlake financial for 2 years now. Anytime I contact the company the representatives are always very rude and handle me very rough. For the most part I paid on my car on time until this second year where things have not been so good. They have also done things such as mislead me in regards to fees associated with my account. I asked to have a due date change to assist me with on time payments and they have refused. I have also explain times of hardship and they do not care. I have asked them if I could make partial payments to pay half of my payment each... |
Westlake Services, LLC Consumer loan managing the loan or lease October 24, 2015 - westlake auto finace did loans with them as an agent they then canceled my contract 4 years ago they then funelled my coustmers to other stores now there comming back 4 years latter saying i have - in buy backs my contract said i was on first payment recourse all of these - coustmers made - to - payments they harrassed them called there niebors family freinds anybody nothing the truth im - years old retired - ive tried to reson with them but there atty said it more fun to go threw court there using corprate money to exort money also they have to give these - people setllme... |
Westlake Services, LLC Consumer Loan managing the loan or lease October 6, 2015 - I am a current customer of Westlake Financial Services. I have experienced excessive harassment from them concerning payments. The most recent harassment and threats occurred in - -. Here are - examples of the issues with this company. First, I purchased a - CHEVROLET SILVERADO from - Auto Sales in -, - in -/-/-. The loan transferred to Westlake Financial Services, after the sale. I called - after a year of on time payments to inquire about dropping this excessive interest rate of 26 %. At that point, it was explained that they do not refinance vehicles over 10 ... |
Westlake Services, LLC Consumer loan managing the loan or lease September 25, 2015 - In the -/-/- I totaled my vehicle. It was so upsetting I had to scramble to get another so I could get to work. I had a long bought of unemployment before that and a little - girl to take care of my. Transportation and Job are very important to me. You would assume that a tragedy like this is something you would experience once in a lifetime if ever but that is not the way WestLake treated me through this process at all. First off my original loan was with - -. Despite my unemployment, I never missed any payments for either company. The communication was poor with - and worse ... |
Westlake Services, LLC Consumer loan managing the loan or lease September 16, 2015 - I filed a complaint against -, they called me and told me that they had pulled my credit report an were collecting for Westlake Financial ( complaint number - ), who I do n't have a contract with or have n't herd from in almost a year. You wrote me back and said the company was getting together paperwork and would respond in 60 days. Yesterday, I got a letter from them with a contract for another company, and they are still trying to collection. I am continuing my dispute with them. I am using this way to contact you because Ica n't log in and the phone number in your email does n't work... |
Westlake Services, LLC Consumer loan managing the loan or lease August 28, 2015 - - - - - - -, Alabama -I am a victim of ID theft and this finance company tells me the account number but refuses to remove it from me I have never purchased or signed for any auto financed through Westlake Finacialtheir number is -According to the lady my account number is -she would not even tell me who or where this came from please help me to get this off my credit ... |
Westlake Services, LLC Consumer loan managing the loan or lease August 18, 2015 - the company Westlake financial is not reporting my creditthey received information that was needed on a joint applicant- - ... |
Westlake Services, LLC Consumer loan managing the loan or lease August 17, 2015 - THE BUSINESS WESTLAKE FINANCIAL A CA ' COMPANY HAS NOT REPORTED MY ACCOUNT AS PROMISED ... |
Westlake Services, LLC Consumer loan managing the loan or lease July 22, 2015 - Bought a car in - 2015 and financing was accepted and processed by Westlake Financial Services in California. After 4 months I found out that the account has not been presented to any of the credit bureaus. I inquired with the company as to why my account has not been reported and was told there is a discrepancy with my social security number and name and that the company was unable to report the account. I have other accounts that are being reported to the credit bureaus with no problems or discrepancies and simply want this account reported properly. The dealership has sent the company co... |
Westlake Services, LLC Consumer loan managing the loan or lease July 12, 2015 - I have had a open auto loan with Westlake financial since -/-/2014, and they have yet to report my good payment history to the credit bureau. I have called several times as well as submitted a copy of my social security card and nothing has been updated. ... |
Westlake Services, LLC Consumer loan managing the loan or lease June 24, 2015 - When my loan payment was setup for autopay from my bank account there was a mistake on my part and I listed a checking account that I normally do n't use and my bank rejected the payment because there were no funds in the account that they tried to debit. When I received my loan statement for the following month I noticed the error and past due amount and made a branch payment for the past due amount. The lender had contacted the salesman that I purchased the car from to have him contact me to get a payment status. When the salesman contacted me I asked why they were contacting him and not me ... |
Westlake Services, LLC Consumer loan managing the loan or lease June 15, 2015 - I signed a car title loan with Wilshire Consumer Credit for -. I thought I 'd be able to manage the loan if the payments were satisfactory and the interest was fair. Every month since signing the title loan, I have seen NO change in my loan amount. Factually, I owe more now ( after making months of payments ) than I 've ever owed. My loan now is in excess of -. When I called the company to complain about the interest rate, amount of the monthly payment and terms, the company said there is nothing they can do. Moreover, they called me back and said they 'll settle on - to close out my ... |
Westlake Services, LLC Consumer loan managing the loan or lease May 27, 2015 - Continuous phone calls several times daily-now calling siblings at work. Payment is not over 30 days. Repeatedly asked not to call. ... |
Westlake Services, LLC Consumer loan managing the loan or lease April 30, 2015 - Westlake financial Services is financing my car loan, I was told by them that they will report my credit to - and -, this was 9 month ago, so far there is not any credit report. Every time I call them they say that they will report it, they have requested me documents that I already sent and still the same, no report. ... |
Westlake Services, LLC Consumer loan managing the loan or lease March 27, 2015 - My auto finance company ( Westlake ) hired a third party company to come, and reposes my vehicle on - -, 2015. - -, 2015 I paid a total of $1500.00 in back payments and towing fess plus a - months in advance for the upcoming months. When I went to retrieved my vehicle it had physical and mechanical damaged to it, and was not drivable I then contacted the finance company in regards to my issue. They were very unsupportive of my concerns. In response to the poor customer service I stated to the representative that I was surrender all rights to the vehicle due to a breach in cont... |