USAA Savings Identity Theft / Fraud / Embezzlement Complaints

Review and analysis of over 66 complaints against USAA Savings

USAA Savings consumers have reported over 66 official complaints related to Identity theft / Fraud / Embezzlement. Out of the 66 consumer complaints against USAA Savings, 9% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 85% were processed in a timely manner. 18% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.

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New Identity Theft / Fraud / Embezzlement Consumer Complaints


USAA Savings Credit card identity theft / fraud / embezzlement

March 23, 2017 - Usaa unfairly closed my account due to fraud which i did not commit and vague basis so now they sinister ways closed my account for good without merit or evidence and just assume i abuse and fraud their account and just misunderstanding the account the operator told me to close credit card and get a new card not knowing she was leading to the wrong direction on how to handle card fraud she told me to. Close account anyway just to be safe and the bank think I was misleading them which I did not intend to do because they saw the other transaction I admit I did but was confused on the other trans...

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USAA Savings Credit card identity theft / fraud / embezzlement

March 17, 2017 - On -/-/-, I contacted USAA to close my credit card account with a credit limit of - revolving limit. Upon pulling my credit report on -/-/- I was shocked to find the account still active. When contacting the organization, there is no answer to why it is still open. Nine months of thinking my account is closed, and there is - now sitting out there as revolving credit. I feel this misstep, failure to close, or failure to listen to the customer not only benefited the company ; but placed a negative impact on my credit worthiness. According to my USAA website, thru -, one of t...

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USAA Savings Credit card identity theft / fraud / embezzlement

March 8, 2017 - I 'm trying to get an issue resolved with my - - credit card. In -/-/2016, I notified my bank, - - -, about - unauthorized charges. They were back-to-back charges for $1000.00 and $1000.00 labeled " Diamond Ring '' dated -/-/2016. It is now -/-/- and my case is still not resolved. I have spoken to several - customer service and fraud agents about my fraud case and I keep getting the run around. I was even promised that I would receive a call from a manager within 48 hours and that has not occurred. No one seems to know or understand what 's going on with my -...

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USAA Savings Credit card identity theft / fraud / embezzlement

March 2, 2017 - - - - -/-/- USAA/ Consumer Report Dispute Attn : Form Code # - -. - - - -, - - Dear - -, I still have not received your official response to my attached later from - and closure of my identity theft case in your organization as outlined in the attached correspondence. However, in the very beginning of -/-/-, after more than five months of lengthy and very painful follow ups by numerous calls and correspondence with your organization, - - - from the office of the CEO at USAA confirmed verbally to me and my attorney, - - - o...

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USAA Savings Credit card identity theft / fraud / embezzlement

January 13, 2017 - My credit card number was stolen and fraudulently used to purchase services in -. I am a resident of - and was traveling to - and - at the time. I called the credit card company, USAA, and disputed the charges. I spoke to at least - individuals who repeatedly lied to me about the state of my credit card and my ability to use it while traveling ( I would be stranded without hotel or food. ) This was back in -. Today, USAA claimed one of the - businesses claimed the charges were valid. Despite the fact that the fraudulent charge was not made under my name or the name of anyo...

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USAA Savings Credit card identity theft / fraud / embezzlement

December 26, 2016 - I have been victim of identity theft at USAA. Someone has stolen my SS # and made a fake DL to open - fraudulent credit card accounts and a bank account under may name. I have sent everything USAA has asked me to send from day one, since 4 months ago, and have had- lengthy follow up calls with them to date. Every time they say all is cleared but they fail to confirm to me by writing or email and report to the credit bureaus. Please see my last correspondence to them by certified mail, attached. This has been a nightmare for me. The situation is very suspicious and concerning as there are...

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USAA Savings Credit card identity theft / fraud / embezzlement

December 19, 2016 - I have paid - on to my USSA credit card on -/-/-2016. I paid through bill pay through my bank. I have a check # and confirmation #. I have called USAA over 5 times in the last week and they continue to tell me that it has not been paid and to contact my bank. I have since received a $70.00 interest view. I have requested to speak with a USAA supervisor several times but have not been able to. I have provided USAA with the check number, name of bank, bank contact info and the confirmation number and still USAA refuses to assist me in getting this resolved. In a few days I will acquire...

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USAA Savings Credit card identity theft / fraud / embezzlement

December 11, 2016 - Enclosed is a letter I Sent to USAA BANK certified and registered. I sent it to the ATTORNEY GENERAL and as promised, I am sending it to the media. If you are in trouble or with USSA BANK and having same or similar issues with them from illegal stealing of account money, closing accounts and not telling you, keeping your insurance claim money, lying, refusing to call back on legal matters that FTC commission deems as bad faith or if you dealing with - a CEO or - - - - at USAA BANK and want start a class action lawsuit against them call me, if you are FTC or a regulator or an att...

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USAA Savings Credit card identity theft / fraud / embezzlement

August 16, 2016 - I am a victim of identity theft. Several years ago my bank, -, had a data breach. My sensitive information including name, social security number, date of birth and address were sent to over - people. Several accounts were open in my name without my knowledge or consent. This account was opened as a result of this identity theft. Later I also suffered a hack due to - and -. I have attached documentation of the identity theft and hack. I disputed this directly with the company and did not get a response....

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USAA Savings Credit card identity theft / fraud / embezzlement

June 28, 2016 - I wrote to your company earlier re case # -. My USAA Mastercard was compromised from -/-/2016 thru -/-/2016 for over $9000.00. It took countless phone calls from me, a letter from your company, and much additional paperwork to finally get this partially resolved -/-/2016. There are still - additional charges I did not make on - -, 2016 for $350.00 each. I have called their fraud / identity theft departments 4 times, spoke at length to agents, and I still have the charges totaling $700.00! I have received - different USAA credit cards all with different numbers, have ...

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USAA Savings Credit card identity theft / fraud / embezzlement

June 21, 2016 - It 's baffling how USAA and all departments have gotten away with horrible service and avoided major issues, as well as closing accounts that we proved where identity theft, including credit card you put in collections when it was identity theft. How many times have we approached you and you given blanket responses " COMPANY FEELS ACTED IN BEST INTEREST '' that is not a resolution closing bank accounts, shoving credit cards in collections when we gave - police reports and then some in -/-/- and beyond. There are so many issues USAA not taken care of, lied, gave false information to som...

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USAA Savings Credit card identity theft / fraud / embezzlement

March 28, 2016 - My Mastercard with USAA was compromised, and I was a victim of Identity theft. I was checking online for a statement since I did not receive one for the current month and there were many charges from - listed. I never made ANY of these charges, and my concern is why did n't the USAA Fraud / Security department alert me to these charges. I have had the Mastercard since -/-/-, and have NEVER purchased anything thru -. The first charge was on - -, - and continued thru - -, -. There were - charges to - -, totaling over $9000.00!!! When I called USAA, all I g...

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USAA Savings Credit card identity theft / fraud / embezzlement

January 21, 2016 - I recently obtained my - credit bureau reports and was shocked to find an account on there that is in my name under USAA Savings bank. It is fraudulent. It is not and has never been my account. The address listed on this account was never my address. I did not open this account. I demanded immediately all proof that USAA is providing to the - credit reporting agencies to " verify '' this account. Was this opened online or at a branch? Do you have a copy of the original agreement? Was a drivers license used in obtaining the original account when it was opened? Do you have a copy of the or...

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USAA Savings Credit card identity theft / fraud / embezzlement

August 28, 2015 - On -/-/- we received our USAA credit card statement in the mail and discovered a charge for $590.00 from an - store in - -. They live - miles away from - - and they have a - - - blocks away from their home so they would never travel that far. They immediately called USAA and informed them of the fraud charge. They were informed to contact the - - and work it out with them. That situation ended up getting resolved and they received reimbursement from USAA for $590.00. There have been many many times that client has tried to make a purchase and they ...

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USAA Savings Credit card identity theft / fraud / embezzlement

May 11, 2015 - On - -, 2015, I learned that my credit card had been compromised via a text message from my bank, USAA. I called the company immediately and I thought I had made all arrangements necessary to have the card formally reported compromised to the card issuer, turned off, and a new one sent to me. A week later, I found out the bank had not turned off the card nor reported it to the card issuer. The representative of the bank stated that this was because our phone call had been cut off near the end of the call, and that the bank 's representatives are forbidden from calling customers back to c...

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