USAA Savings Credit Card Complaint

Identity theft / Fraud / Embezzlement

USAA Savings Credit card department,

Identity theft / Fraud / Embezzlement California

I recently obtained my - credit bureau reports and was shocked to find an account on there that is in my name under USAA Savings bank. It is fraudulent. It is not and has never been my account. The address listed on this account was never my address. I did not open this account. I demanded immediately all proof that USAA is providing to the - credit reporting agencies to " verify '' this account. Was this opened online or at a branch? Do you have a copy of the original agreement? Was a drivers license used in obtaining the original account when it was opened? Do you have a copy of the original contractual agreement? USAA has refused to verify this account and continues to disregard multiple inquires - on the phone and through the mail.

USAA Savings customer in California
Jan 21, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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