USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Identity theft / Fraud / Embezzlement Georgia

I 'm trying to get an issue resolved with my - - credit card. In -/-/2016, I notified my bank, - - -, about - unauthorized charges. They were back-to-back charges for $1000.00 and $1000.00 labeled " Diamond Ring '' dated -/-/2016. It is now -/-/- and my case is still not resolved. I have spoken to several - customer service and fraud agents about my fraud case and I keep getting the run around. I was even promised that I would receive a call from a manager within 48 hours and that has not occurred. No one seems to know or understand what 's going on with my - account and the unauthorized charges. However, my credit score is suffering and I 'm still expected to make monthly payments. I 'm attaching all my monthly statements leading up to -/-/- in this complaint.