USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Identity theft / Fraud / Embezzlement Virginia

I wrote to your company earlier re case # -. My USAA Mastercard was compromised from -/-/2016 thru -/-/2016 for over $9000.00. It took countless phone calls from me, a letter from your company, and much additional paperwork to finally get this partially resolved -/-/2016. There are still - additional charges I did not make on - -, 2016 for $350.00 each. I have called their fraud / identity theft departments 4 times, spoke at length to agents, and I still have the charges totaling $700.00! I have received - different USAA credit cards all with different numbers, have NOT activated any of them, so how can I have charges? The last agent I spoke with, -, on -/-/2016 did some research and learned these charges were made in -! I, of course, was not in - and did not authorize these charges for $700.00. I asked her why any of the other - agents did not tell me that information. She said they just did n't bother to look! I am perplexed as to why USAA, a company I have been with for many years, and touts itself as a support to military personnel and their families, is having such a difficult time resolving this fraud issue!! My - - - and - - card were both compromised -/-/2016, the fraud was dealt with, the accounts are being monitored, and all is well. What is the problem with USAA?