USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Identity theft / Fraud / Embezzlement Texas

On -/-/-, I contacted USAA to close my credit card account with a credit limit of - revolving limit. Upon pulling my credit report on -/-/- I was shocked to find the account still active. When contacting the organization, there is no answer to why it is still open. Nine months of thinking my account is closed, and there is - now sitting out there as revolving credit. I feel this misstep, failure to close, or failure to listen to the customer not only benefited the company ; but placed a negative impact on my credit worthiness. According to my USAA website, thru -, one of the four factors lowering my credit score was, " Your largest credit limit on open bankcard or revolving accounts is too low - - accounts include credit cards and charge cards from a bank and are frequently revolving accounts. Revolving accounts allow you to carry a balance and your monthly payment will vary, based on the amount of your balance. The largest


report states $45000.00 of credit, approximately 45.2 % of that is USAA 's card. This lack of accountability and systems that provide for customer protection and service is incredible. As a 26 year member of USAA, these actions only demonstrate their lack of compassion for loyalty. I request a written response to this, specifically laying out the failures within USAA. While I do not think I am the only one this failure happened to, I would be interested in how many accounts were delayed or failed to be closed that benefited USAA? This borders on fraudulent accounts utilized for increasing profits for the organization at the expense of the customer, in my opinion. Also, I filed a written complaint in -/-/- against previous banking processes. I would like to know if this 'failure ' was repercussion for speaking out? Thank you for your time.