Review and analysis of over 64 complaints against BB&T Financial
BB&T Financial consumers have reported over 64 official complaints related to Using a debit or ATM card. Out of the 64 consumer complaints against BB&T Financial, 34% were disputed by the consumer (i.e. the consumer was not happy with how BB&T Financial responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against BB&T Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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BB&T Financial Bank account or service using a debit or atm card April 10, 2017 - THIS IS A COMPLAINT AGAINST THE BB & T BANK, BECAUSE I DID NOT RECEIVE THE CORRECT HELP WHEN I MAKE THE REQUEST VIA TELEPHONE CONTACT WHEN I MAKE THE CLAIM THAT IN MY BANK ACCOUNT I HAVE GIVEN MONEY SINCE -/-/- DO UNTIL TODAY, E-PLAIN THAT I WAS TRAVEL AND THAT WHEN I RETURN, MY SURPRISE IS THERE WAS NO DOLLAR IN MY ACCOUNT. YOUR ANSWER IS GO TO THE BANK AND MAKE YOUR CLAIM -, THAT WAY SO - AND EVIL TASTE, DESCRIMINATIVE. THIS BANK HAS POLICIES THAT ARE NOT GOOD FOR ITS CUSTOMERS, AS THAT WILL SAY THAT IT CAN NOT TAKE MY CLAIM BY TELEPHONE BECAUSE IT HAS TO BE IN PERSON, THAT PASSES... |
BB&T Financial Bank account or service using a debit or atm card March 19, 2017 - My credit report is being negatively affected by BB & T as a result of extremely poor account management and customer service following a disputed transaction. This experience has also been met with poor treatment ( in person ) by a BB & T Vice President who treated me in a rude and very unfair manner at first introduction. Without receiving any notification or account statements over a long period of time between the date of discrepancy through present I was finally contacted by a collections team at BBT about a past due amount slightly over $30.00. Upon that first contact the collections t... |
BB&T Financial Bank account or service using a debit or atm card January 10, 2017 - I have attached a complete description of my problem with BB & T. Although this issue has finally been resolved ( after 3 months ), I am sending this to point out that we should not have been put through this strictly because of incompetence and lack of interest on the part of BB & T personnel. Why did I have to deal with the - department and - separate bank branches in order to finally find - person who cared and was willing to help? It was a very poor customer experience. I wonder how many other fraud victims at BB & T go through similar experiences? Was our experience the norm, whe... |
BB&T Financial Bank account or service using a debit or atm card December 27, 2016 - I have had an account with BB & T since 2014. I had moved as a result I had limited funds in the account. During my move I had experienced a burglary and vandalism which caused me to loose out on some of my income. Due to the circumstances I was in need of some money. I withdrew $40.00 from the ATM. Approximately a week later I received a notice from the bank advising me that I needed to pay the bank $140.00. They explained this was because I only had $12.00 available during the time I took the money. I apologized and explained that I was not sure what I had, however I was really glad th... |
BB&T Financial Bank account or service using a debit or atm card November 25, 2016 - On -/-/2016, I was having computer issue. My browser told me that my computer was locked and that I had to call a technician number from -, so I called the number. There was a male on the phone named -, claiming to be a technician affiliated with -, asking me how he can help. I explained the situation to him, and he told me he could fix it. He gained remote access into my computer with some sort of program they had, and wiped my computer. Once they finished, they asked for a card number to charge to, so I gave him my credit card number, and he charged me a service charge of $99.00... |
BB&T Financial Bank account or service using a debit or atm card November 16, 2016 - I encountered missing money in my account with a total of almost -. My bank BBT has denied my dispute and are not even providing me with a temporary credit until they can investigate clearly without making assumption on why I could n't have prevented it. I informed them that someone close to me might have got ahold of my pin and was using the card at the same time. But they are not willing to look beyond and I am now suffering the lost of almost -. I do n't know what Else to do now that I do n't have none of my savings anymore.... |
BB&T Financial Bank account or service using a debit or atm card October 25, 2016 - Someone stole our debit card number and more than $7000.00. out of our BB & T bank account. My husband had the card in his possession, but when he used it, it must 've been copied or however criminals do it. I made a claim with the fraud department at BB & T bank and also a police report at the - - - -. I was then in a letter denied by BB & T for the return of our money. All of BB & T workers at the -, Florida branch do not know policy and give you a complete runaround.... |
BB&T Financial Bank account or service using a debit or atm card September 9, 2016 - BB & T bank charges ISF fees of $36.00, even though at the time of the transaction and available balance is greater than the transaction. They lump up all pending charges with no regard of when the time of the debit transaction continue to charge ISF for each, even though there was a positive balance available to cover the majority of the charges.... |
BB&T Financial Bank account or service using a debit or atm card August 18, 2016 - ON - -, -, A DEBT COLLECTOR CALLED, CONCERNING A SO-CALLED OLE CELL PHONE BILL, FROM -. THEY TOLD ME IT WAS FROM - OR -? THE SO-CALLED BILL, WAS FOR $140.00. I PAYED THIS VIA MY ''BB & T BANK DEBIT CARD '', ON THAT DAY, BECAUSE I WAS ABOUT TO CLOSE ON OUR ''NEW HOUSE '', ON - -, -, LOCATED IN -, - I WAS AFRAID THIS WOULD CANCEL MY NEW HOME DREAMS ...? SO EVEN THOU I DID NOT OWE THIS CELL PHONE BILL, I PAYED IT. NOW THAT I HAVE BOUGHT OUR NEW HOUSE, I WOULD LIKE TO FILE A DISPUTE WITH ''BB & T BANK '', FOR THE AMOUNT OF $140.00. PLEASE RETURN THIS TO MY ... |
BB&T Financial Bank account or service using a debit or atm card July 22, 2016 - Issue : On - -, 2016 I went to BB & T ATM at - - - -, - Texas - to make a withdrawal of $300.00 using my BB & T Ready Access Card. The money did not dispense ( the money came out but went back in ). I contacted Manager in person, but was told to call the number on the back of my card. Called the number on the back of my card, they stated they would send me out a form. I received the form, filled it out and returned it. I have not heard from - concerning this matter. So, on - -, 2016 I called -. Spoke to Rep -. I told her that my daughter is on the line ... |
BB&T Financial Bank account or service using a debit or atm card July 11, 2016 - BB & T offers through their new U by BBT app BB & T deals. I have activated and used many of these deals without any trouble. I just activate the deal in the app, make a purchase with my BBT checkcard, and then it shows up as a pending reward to be deposited into our checking account. The are then deposited the following month. In - of this year, BBT had a deal for 10 % back on stays at - - when paid using your BBT checkcard. I booked a stay at the - - in -, AL, through the link in the U deal offer. The offer also says you must be a member of - -, which I am. Travel was... |
BB&T Financial Bank account or service using a debit or atm card May 24, 2016 - ON FRIDAY - -, - - DEBITED MY CHECKING ACCOUNT IN THE AMOUNT OF -. I IMMEDIATELY TRIED TO FILE A FRAUD CLAIM BUT WAS TOLD THAT I COULD N'T BECAUSE IT WAS STILL PENDING. IT TOOK 5 DAYS FOR THE DEBIT TO POST TO MY ACCOUNT. I IMMEDIATELY FILE A FRAUD CLAIM, ON -/-/- I VISIT THE - LOCATION WITH QUESTIONS REGARDING MY PENDING DIRECT DEPOSIT. I WANTED ACCESS TO MY DIRECT DEPOSIT. i SPOKE TO - -. SHE CALLS THE FRAUD DEPARTMENT AND WAS TOLD THAT IT COULD TAKE SEVERAL MORE DAYS FOR IT TO BE RESOLVED. AFTER SEVERAL MORE CALLS SHE SAID THAT THE BEST WAY TO GO WOULD BE TO ... |
BB&T Financial Bank account or service using a debit or atm card April 2, 2016 - I had over $1000.00 on my savings account. The next time I went to an ATM to withdraw money, I had less than $500.00. This has also happened before, where my withdraws do not add up. ... |
BB&T Financial Bank account or service using a debit or atm card March 29, 2016 - I have been a client of BB & T Bank for over 15 years. As of - -, I have noticed numerous unusual charges to my - Checking Account and fraudulent activity on my account and have asked the bank to assist with no help at all and continuous bank charges are being accessed on my account and I need some help in resolve and to recoup monies owed to me by my financial institution. Also please note - - the issued a chip security card with my old atm debit card number - cards were active until - -. Claim # -, -, - ( pending ) ... |
BB&T Financial Bank account or service using a debit or atm card January 20, 2016 - My current bank BB and T. Is changing the order of processing transactions and automatically applying overdraft fees to accounts for pending purchases and not processed ones and will not refund the fees if the pending purchases do not go through or are cancelled. They have also placed holds on cash deposits that I have made through the atm without an envelope, and which should have posted directly to the account. I paid a bill at the bank with a check on -/-/- and had over $1000.00 in my account and was still given a fee for the check because a purchase was made with debit card the next... |
BB&T Financial Bank account or service using a debit or atm card January 14, 2016 - Consumer finacial protection in - location they say that money in ATM was not taking which it was and then it they called back saying it when but that envelopes are needed when other branches told me none is needed and I requested no address on my checks. I just do n't time or patience for this. Thank u ... |
BB&T Financial Bank account or service using a debit or atm card December 15, 2015 - My wife and I were vacationing in - - - for the 1st time -/-/-. We attended a presentation for - - on Monday, -/-/- and purchased a timeshare. The next day we were at the marina and speaking with someone at a booth. He sold different excursions like for fishing trips and such. Of course, he asked us we had been to any presentations and we said yes and told him we had purchased a timeshare at - -. We also told him we were having second thoughts about the purchase. He told us that by law we had 5 days to cancel. He also told us he could set us up at another present... |
BB&T Financial Bank account or service using a debit or atm card November 28, 2015 - Deposited - $ into an ATM, it spit back - $ the machine then ended the transaction with no credit to my account. Contacted bank ( BBT ) they started a review and then credited my account - $ shorting me - $ ... |
BB&T Financial Bank account or service using a debit or atm card November 13, 2015 - When I originally opened my checking account with Branch Banking & Trust ( BB & T ) it was my understanding that they would not charge me overdrafts fee 's not allow a transaction to process without having enough funds available. I opened this account in -/-/- never any issues. In the past when I try to take cash out of the ATM and did n't have enough cash in that account it would deny me. However my first issue arose in -/-/-. I was charged a $36.00 over draft fee. When I called to investigate they told me I changed the ability to overdraft at an ATM. I thought this was a very pre... |
BB&T Financial Bank account or service using a debit or atm card November 10, 2015 - My bank is refusing to refund the transactions listed below. These are fraud! They were not authorized by me and no point. When these transactions came to my account my bank even put a block on my card and called me about them. I told them I did not do no such transaction. I was then told my card would be canceled and I would need to dispute these transactions as fraud once the hit my account. I did just what I was told and now my bank is telling me that they are not fraud. How can that be? I have never had any dealings with this company nor have I ever received any products from this company.... |
BB&T Financial Bank account or service using a debit or atm card November 5, 2015 - An unauthorized charge appeared in my account. I disputed the unauthorized charge and the bank told me that it will take 60 days to complete it 's investigation, but has not credited my account. I contacted them after 2 weeks past and asked why they have not issued a provisional credit yet and they told me they do not issue provisional credits, that I would have to wait until their investigation is complete. ... |
BB&T Financial Bank account or service using a debit or atm card October 29, 2015 - I had - unathorized charges withdrawn from my chequing account and the bank is stating that they find they to be valid since they occured in the country where I reside and also because I had changed my account type a few weeks back before the date of when the transactions occured. I never received any letter regarding the decision, I had to call to get information regarding the claim. I have also made a request to receive a copy of all supportting documentation that the bank used to determine this and they have stated that they are unable to because it 's in a format that they are unable to... |
BB&T Financial Bank account or service using a debit or atm card September 28, 2015 - On -/-/2015 I got a call from there fraud prevention they ask if I ok a certain transaction on my - - card I said no.They canceled my card. I called Susquehanna Back they gave me the # for the place that charged my card. At that time I was told the person I talked to told me she will order me another card. It would take 5-7 business days till i get it. Well on -/-/-2015 the day before I was going to leave to go out of town I called the bank to find out my card was never ordered I hung up on them. After I cooled of for a little I called back and told the person I was leaving to... |
BB&T Financial Bank account or service using a debit or atm card September 11, 2015 - A few days ago I damaged my card. No lost the card but damaged the card. I immediately login to my account and made a reporting of the situation. Per the agreement there is no charge for the Damaged card. I sent the Financial Institution a online message stating where is the card and when was it processed. I then noticed today after login in that there was a BAIT and SWITCH regarding the TERMS. This seems to be a pattern regarding this Financial Institution and their methods. I ask that the money is returned asap. As this is considered THEFT. If not returned I will be forced to file suit regar... |
BB&T Financial Bank account or service using a debit or atm card March 24, 2015 - My daughters account keeps on getting charged an overdraft fee on her account. They claim when Internet transaction is made it is not debit the day of the transaction. They also state that the merchant has up to - days to submit there debit to get paid. The bank never puts a hold on the transaction and subsequently charges an overdraft fee. They also say that they ca n't tell me who the Internet transaction is from until it is completed. When I complained that - was unauthorized to debit the account they took there time to investigate RIDICULOUS. ... |