Review and analysis of over 5 complaints against Guild Mortgage
Guild Mortgage consumers have reported over 5 official complaints related to Credit decision / Underwriting. Out of the 5 consumer complaints against Guild Mortgage, 0% were disputed by the consumer (i.e. the consumer was not happy with how Guild Mortgage responded to their complaint) and 80% were processed in a timely manner. 20% of consumer complaints against Guild Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Guild Mortgage Mortgage credit decision / underwriting April 5, 2016 - -, I found a home and wanted a home loan. Knowing I had excellent credit I came to find out my mortgage company and non payment on the - loan of the mortgage for -/-/- and -/-/-. I called Guild Mortgage to see what was going on. It was a mistake on their behalf. I waited for FICO correction letters and they were not sent. I called again, was promised they would fix and send. I never got copies. In -/-/- I found some few homes. So, I went to get a pre-approval again and was denied, again, for the same thing, but for -/-/-. I called Guild it was a mistake they would fix... |
Guild Mortgage Mortgage credit decision / underwriting December 14, 2015 - I WAS CHARGED TWICE FOR AN APPRAISAL THAT WAS ONLY DONE ONCE. MY MORTGAGE COMPANY WAS AWARE FOR THE CHARGES AND I WAS TOLD I'D GET MY MONEY BACK. I HAVE YET TO RECEIVE MY REFUND FOR $- WHICH WAS FOR THE SECOND APPRAISIL CHARGE. NO ONE ANSWERS MY EMAILS OR PHONE CALLS. I HAVE ALL CONVERSATIONS WITH MY MORTGAGE BROKER SAVED IN MY EMAIL WITH HIM ACKNOWLEDGING THE FACT THAT I AM ENTITLED TO A REFUND. GUILD MORTGAGE IS THE COMPANY AND - IS THE BROKER... |