Guild Mortgage Mortgage Complaint

FHA mortgage Credit decision / Underwriting

Guild Mortgage Mortgage department,

FHA mortgage Credit decision / Underwriting Georgia

I WAS CHARGED TWICE FOR AN APPRAISAL THAT WAS ONLY DONE ONCE. MY MORTGAGE COMPANY WAS AWARE FOR THE CHARGES AND I WAS TOLD I'D GET MY MONEY BACK. I HAVE YET TO RECEIVE MY REFUND FOR $- WHICH WAS FOR THE SECOND APPRAISIL CHARGE. NO ONE ANSWERS MY EMAILS OR PHONE CALLS. I HAVE ALL CONVERSATIONS WITH MY MORTGAGE BROKER SAVED IN MY EMAIL WITH HIM ACKNOWLEDGING THE FACT THAT I AM ENTITLED TO A REFUND. GUILD MORTGAGE IS THE COMPANY AND - IS THE BROKER

Guild Mortgage customer in Georgia
Dec 14, 2015

* Source: CFPB Complaint Database

Guild Mortgage response to complaint:
In progress

Created with Highcharts 4.2.3Guild MortgageComplaint HistoryComplaints8/20137/201512/20154/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Guild MortgageCredit decision / Underwriting60.0%20.0%20.0%Closed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting2.2%77.1%5.6%6.3%1.2%5.8%1.3%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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