Review and analysis of over 225 complaints against Servis One, Inc.
Servis One, Inc. consumers have reported over 225 official complaints related to Loan servicing, payments, escrow account. Out of the 225 consumer complaints against Servis One, Inc., 20% were disputed by the consumer (i.e. the consumer was not happy with how Servis One, Inc. responded to their complaint) and 95% were processed in a timely manner. 0% of consumer complaints against Servis One, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Servis One, Inc. Mortgage loan servicing, payments, escrow account March 27, 2017 - My name is - and after working with my lender BSI Financial Services for over 3 years to obtain a modification my property was sold at auction on -/-/2017 located at - T-, now I am facing eviction and i have no where to go. I am - years old and would like to keep my home.... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account March 23, 2017 - this is a follow up to this complaint - we were never given the option to modify this loan. we were steered into a deed in lieu then were told that they would do a short sale and take care of all the liens on the property. they knew about the liens since - of - since that was when the initial title report was pulled. we were run around in circles and provided a short sale approval with - liens. we assumed that the lender took care of this but to our dismay it was not. then we were told that once it got under contract that then the lender would work the liens out. i have corresponde... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account March 23, 2017 - Company charged fees to my account which they can not support and will not provide documentation for. Company Assessed 2 identical " Fees '' to my account in the amount of $4500.00 on -/-/- and -/-/-. The first they say was a charge from my previous servicer. However my previous servicer never charged the fee and it never showed up on any statements. BSI is the only entity trying to charge the fee. They " claim '' it was for foreclosure costs incurred by the previous lender, however I was in active loan modification negotiations with the previous lender all the way through transfe... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account March 21, 2017 - My loan was turned over for servicing to BSI about a year and a half ago and have nothing but problems. First I have always been able to pay my mortgage loan using my bank bill pay for overnight processing which I found out BSI does not have so an actual check needs to be sent so now I have to guess at what amount I should pay since I do n't get their statement until after the time when I need to do the bill pay to get it their by the due date. I have also been trying to get information from customer service regarding when the interest only will end as I believe it will be this year. I called ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account March 16, 2017 - We had our mortgage thru BSI and they had contacted us and said that we could skip three payments on our mortgage to help us out. We were in the works of getting this taken care of speaking to - at BSI when our mortgage got sold to - in -, we had a verbal contract with - that we would not have to pay our Mortgage until - of this year, when our mortgage got bought out he assured us that the new company would honor the same agreement. The problem is - has had our mortgage for a month and a half now and are waiting on the paperwork from BSI and - so they can hold up the agree... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account February 16, 2017 - I sent my mortgage payment in in - 2017 bsi has not cash -ed the check and the mortgage is late.i would like to know why the check has not been cashed... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account February 14, 2017 - PLEASE REFER TO CASE NUMBER : - Please Note that I have started an investigation the ID number is enlisted above however, I am not able to add or update any additional information therefore, I am starting a new complaint. BSI stated within their last response to the CPFB that they can not generate a monthly statement for me due to the fact that my mortgage was discharged in a Bankruptcy back in -/-/-. Which i rectified with - back in -/-/- prior to BSI buying the loan. They also stated and acknowledged the fact that I have - loan numbers with the same servicer when I only ha... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account February 7, 2017 - Our mortgage company ( BSI Financial ) has not paid our real estate taxes since - of 2015 out of our escrow account.... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account January 4, 2017 - BSI Financial Services took over a loan I had with -. The problem is very poor and inaccurate service on the loan. No return phone calls or information provided on the loan. Miss paid Escrow and other issues. Lack of staff to help customers. This is a collections business with only one goal. I am not that individual this type of service is not acceptable to me or millions of individuals with good credit and payment history.... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account January 2, 2017 - I have been working with a realtor over the past several months specicialy 12 months. This realtor has done a horrible job and really did NOTHING to help me with this short sale. I totally mislead me into believing that he was actually working for me. He was never able to actually get a legitimate buyer and able to get the bank to work with us to complete the short sale. Now I have an attorney and a new realtor ; helping me get thru this process. I have an offer that I am going to accept and submit to BSI financial. I would ask that BSI stop the sale and allow me additional time to effectuate ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account December 14, 2016 - To whom it may concern. Not only did you not respond to my QWR in - days you have not fixed your errors. As you know the CFPB has been notified and you finally sent me a letter saying you are researching. Not only did you not apply the - payment correct. I had not received a bill from BSI or statement since -/-/-. I paid off what was due and had still been fighting your incorrect again applying of funds there. - is trying to make late as no bill and no online access. I received nothing for months and asking. Also your online statement shows nothing. I have emailed with zero respo... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account December 8, 2016 - I have a loan account with BSI Financial. My account includes escrow for taxes and insurance. I have contacted them at least 10 times by both email and phone since - trying to get them to pay the county taxes that were due in -. They have yet to act, and I have no where else to turn since they will not pay the bills. I tried to cancel my escrow so I can pay the bills myself, but they denied the request since my loan is less than two years old. I need assistance getting my tax bills paid, in which there is more than sufficient funds in escrow to cover. Account number is -.... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account November 30, 2016 - I am tired of trying to find out the actual pay on my mortage wi -th bsi .I have been paying the escrow shortage for 1 year. however bsi has not informed me as to when I will be finished with paying the escrow shortage.what I do n't understand is why they are so lax in informing me as to when I would be done paying for the shortage. according to - it was for 1 year yet I have not received anything from bsi as to a recalculation of my mortgage payment. I would like to know why?... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account November 15, 2016 - BSI the new servicer provider did not get my account in their system properly set up. the account should be with them effective - - but they only set it up the account by the end of -. Before that date both, the loan originator and servicer provider, refused to accept my payments. Finally the loan originator took the payments. As the account was set up retroactively BSI register the missed payments and sent me a Notice of Intent of Foreclosure in -. They also assessed late fees even though I stated the payments were made. When they waived the late fees upon my request they stated t... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account November 1, 2016 - On going disputes with BSI Financial Services ( prior complaint case # : - ). BSI charged me $1200.00 for flood insurance that I already have. They even state in their letter that they received confirmation of flood insurance. I also had the same issue with the prior mortgage server - -. My flood insurance expires - - of every year so why are these companies buying flood insurance prior to expiration? Since BSI took over my mortgage - -, 2016, I have constant issues with them. I called them numerous times lately and the answer I now receive is that they sold the mortgag... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account October 20, 2016 - Working a short sale for - of our clients. File was submitted to the jr. lien holder on -. On - we received - lien approval in which the approval letter expires on -. There has been no contact to the law firm from BSI except for a couple of occasions. On - BSI was informed that the - lien approval letter expires on -. On - BSI was contacted for an update - no updates were made to the file. On - was advised that the file was submitted to the investor for approval and to allow 10 business days for the approval letter to be received. As of today - we still have ha... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account September 20, 2016 - Demand Draft Fraud : To the - I do believe that BSI Financial Services Inc. Has committed draft fraud, the company perform an unauthorized debiting of money from my checking account, through demand drafts they made it possible in stealing money from me. Arrangements was made for recurring payments of a certain amount to be withdrawn automatically from my checking accounts. The surprise I got was that withdrawals of a different amount was done with no prior written authorization no verifiable authorization before the demand draft was submitted for payment. As a condition set forth in my mo... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account September 15, 2016 - I filed a complaint with you in - against bsi financial.i have a letter stating they corrected the informations and corrected my mortgage payment. I paid per the letter - for - as I have an adjustable rate which changes in septemer the letter that was sent to you to correct the problem seams as if it was just to correct the problem of the mortage payment for - month. I just received a statement showing I know owe - per month.it seams to me they are looking to make me default on the loan .I cant understand why this has changed .this is a company that is very deceptiver ceptive wi... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account September 13, 2016 - My bank ( - - - - ) sent my mortgage payment to - previous loan servicers. A third servicer ( the correct - ) BSI Financial Services, was finally paid on time, but one of the incorrect payments was lost and never returned ( $1000.00 ). One of the incorrect payments was returned because my bank stopped payment on the check. The second incorrect payment was made through billpay and the payee claims they forwarded the funds to BSI Financial Services. BSI claims not to have received the funds. I asked my bank to investigate but they were unable or unwilling to follow through. ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account September 7, 2016 - I am so frustrated. I am also very desperate. I am loosing my home. I am a single parent after loosing my husband to -. He left me with - kids. I had to get jobs, not a job but jobs to sustained my children. I struggle on a daily basis to put food on the table. All I am asking is for Bsi to please consider my request .I need a roof over our heads. This is the only thing both of my kids have to connect to their father. Bsi has refused to review my file and consider my request .Now my home is also worth a lot less than when we bought it. I would not be able to live with myself if I did not... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account August 10, 2016 - my loan was sold to bsi financial co last - 2015 .they up my mortage payment by - $ monthly.i contacted them as I have a payment history as well as an escrow history showing from -. all the updates and also showing no outstanding balance on the escrow account they even paid the home owners insurance for the following year .I contact bsi and also wrote to them .they worte back there was a shortage in the escrow acct. they did not give me accurate info .the only thing they said in the letter is that they spread the shortage over 1 year which totals - $ .I am on - and receive help ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account August 7, 2016 - I was a loan modification process with BSI mortgage co., therefore they would not accept any payments and kept reporting me as " late payment '' and now " delinquent '' which is not a fair statement. How can I be late or delinquent when they wont accept a payment and then turn around and report this to - and - as a true statement? ( thank you for correcting this error from - ) that is a fraudulent statement!! THEY ALSO SHOW " FORECLOSURE '' - I sold my home in the midst of this process. Never once was I informed with any paperwork or verbal conversation that I was in " foreclosure! ".... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account August 1, 2016 - Since I registered my last complaint that is being acted upon I have discovered that my loan has apparently been sold to another company. As - are still investigating my complaint I am at a loss as to what I am supposed to do next as I at first thought this was a scam. The new company have made no attempt to contact me via my contact address that should have been passed to them by - but is also readily available from the Appraisers office. I still believe I am being forced into foreclosure by these companies. I have not signed loan paperwork with either company and was completely unaware... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account July 14, 2016 - BSI Financial Services assume my home mortgage on - - from - and held it until - - when they have transferred it to -. I recently discovered that BSI debated my escrow account with BSI about $2200.00, on top of the money requires for paying the property tax. Upon my inquiry BSI informed me that it placed force property insurance on my property. My property at that time, always, and as of this time, was and is insured through the Home Owners Association. This information was provided to BSI by - with the transferred mortgage papers. In addition, per BSI request, I had the... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account July 3, 2016 - BSI financial does n't send me a monthly statement each month nor can I pull from my online account. In addition, it appears each monthly payment is not applied in the month in which is was paid. The account shows paid, however, the business office is a month to two months behind in posting the payments.... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account July 3, 2016 - BSI Financial does n't send me a monthly statement nor do that make one available online each month. In addition, sometimes they post a payment one month after the payment has been made.... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account June 30, 2016 - We purchased a home and had a mortgage through - - -. Late 2014 our home loan was sold to BSI Financial. With - - -, we were never behind in our monthly payments. Before BSI even gave us a monthly statement, we recieved word that we were behind in our morgage. Furthermore, we did not recieve a morgage statement for - or three months, so we made our monthly payments to - - - in the mean time. This payment was some $6000.00 dollars. THEN, BSI was given the money we had paid to - - -, but instead of putting it towards the morgage statements for the mo... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account June 27, 2016 - BSI keeps responding skating around direct answers and still this to date not answering - direct question. I am also now going to FTC.... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account June 14, 2016 - I have overnighted on my account a cashiers check for - I also listed instructions on how it should be applied and the fees I am disputing due the incompetence of BSI. They were charging fees with no explanation. Claiming I owed - which I did not and my account should be fully reinstated which it is not as well as of yet. The check was signed for on -/-/16 and I requested my SPOC - - contact me and he has not. There should be - lawyer fees as I appealed the loan mod denial and they claimed I did not and illegally filed a NOD violating CHBOR. Stated I had excessive obligati... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account June 13, 2016 - BSI Financial bought my mortgage from another company. ever since they have stated that I have not made payments. ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account June 9, 2016 - Re : BSI Financial Knowing and Intentional Violation of Federal and State Debt Collection Practices BSI Financial : Please be advised that you have knowingly and intentionally violated both state and federal debt collection laws by improperly reporting our account as delinquent to the credit agencies. I had numerous conversations with your account representatives about your failure to properly apply our escrow shortage payment of $480.00 made in - 2016. Due to your failure to apply this payment to escrow, you then alleged that our - payment was not made, since it did not include the in... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account June 7, 2016 - BSI financial services starting servicing my mortgage -/-/-. My interest rate is PRIME - 1 %. They raised my interest rate on my loan ( outside of my initial HELOC disclosures requirements ) by 0.625 % on my HELOC. I just found out they did this after asking why my account / payment was raised to this interest rate & payment. I have never been late 30 days or more nor have I missed a payment date. When I called a while back & inquired, they could not answer why this was the case. Today, they stated it was because I did not escrow. No where in the multiple servicing history ( - servicer... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account May 23, 2016 - On -/-/2016 I paid the REMAINING BALANCE of my mortgage in FULL via - check in the amount of $1.00. On -/-/2016, " - '' informed me my payoff could not be applied to my account until a $41.00 recording fee was paid. On -/-/2016 the $41.00 recording fee was paid via - check. Today, -/-/2016 I have received a late fee of - for the $1.00 remaining balance because - -/ '' - '' never applied my payment to my account ( violation of FCRA ). My $41.00 recording fee was never applied to my account either ( violation of FCRA ). My loan has fail... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account May 23, 2016 - I paid my mortage balance of $1.00 in full via a - billpay check on - -, 2016 to BSI Financial. BSI refused to apply my payoff to my account and instead continued to send me late fees -/-/- on a $1.00 balance!!! Upon speaking to a supervisor, I was informed that they could not apply the final payoff payment until I paid them $41.00 to record the deed with the courts as PAID! I requested proof of this policy in writing which I never received. On - -, 2016, I sent the $41.00 recording fee anyway so that I could be DONE with this crooked company who has refused to appl... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account May 21, 2016 - Filed a complaint against BSI - 2016. Sent my payment in on - -, 2016, they alleged it did n't arrive until - -, 2016. I feel as though I am being penalizing for complaining. It does n't take 5 business days to post. Either someone held the payment or did n't check the - - on the -. Secondly, I want to a full explanation of the $350.00 fee charged to my account ( - ) that they refuse to explain. I also want a full refund based on the reply given for the prior complaint. I do n't want a credit, I want refund. ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account May 18, 2016 - - is blantantly lying that they did not receive appeal letter. I am enclosing copies of email I sent to SPOC on -/-/16 regarding I am appealing this and to send me any forms needed. Since he never responded I sent my letter which was not expressing I want to appeal. IT STATED I WAS APPEALING and the reasons why. BSI is trying to play a game and this is infuriating with their lies. - - - - received a Cashiers Check for - so their telling me I owe - from them is a lie as well. They released lien when paid in full!! I will send copy of cashiers check as well ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account May 9, 2016 - - sold my mortgage to BSI Financial. They took a year to set up ACH payments. They try pulling the payments early causing NSF fees. Then they wo n't accept payments. I 'm going to end up losing my home, that I had built on land that was my late grandfathers and then my late dad 's. My research has shown me horrible things about what this company does and their Investors, - - -. It seems they foreclose on people, a " friend '' company buys the home at auction and BSI ends up owning the property before it 's all said and done. -. Too many people are losing their homes to this croo... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account April 21, 2016 - I had a mortgage with -, they purchased my mortgage from another lender. My taxes were never included in my mortgage. -/-/- I fell behind a couple of payments, My mortgage payments were - per month. In -/-/- and -/-/- I sent double payments to catch up. Citimortgage at this time paid some property taxes on my mortgage. Then they took the payments that I sent them for mortgage payments and applied them to taxes they had paid. They said my mortgage payments were now - because they had paid the taxes and I was four months behind on my mortgage because the - payments wer... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account April 19, 2016 - I refinanced my mortgage and there are additional cost added to my bill that BSI financial want explain what they are. I was told that my attorney would explain it to me. ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account April 15, 2016 - Below is my latest letter in regards to their BLATANT DUAL TRACKING AND PROOF -/-/16 - - and - - On -/-/16 I faxed and overnighted my appeal on loan modification with proof that I never was given a true modification from - and had tried for months to get them change to a correct date for acceptance but they did not so I proved I never accepted or denied a loan modification from them because you can not accept or deny one that is not valid when they send it. This is called fraud and why - is under fire for not handling loans correctly and falsifying documents. Also... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account April 2, 2016 - Our mortgage has been paid to below - % since -/-/-. By law, the servicer is required to drop Private Mortgage insurance at that point. I have requested our servicer, BSI financial to drop the PMI three times, and it has not happened. ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account April 2, 2016 - I purchased a home in -/-/- in Georgia. My family fell upon some hardships which impacted our income so we applied for a modification. I was able to use a 3rd party attorney and get a $85000.00 principal balance reduction. One month later, - - - sold my mortgage to BSI Financial Services who then told me I needed to do another modification as they welcomed me with a raised mortgage and changed terms under which I had already signed with -. They notified me that my payments would not be accepted and returned and now they have a sale date of -/-/- set on my home. I we... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account April 1, 2016 - In - of - my wife and I refinanced a Home Equity Line of Credit which is, in essence, our home mortgage. We went through the refinance through - Bank to pay off - - - - and signed - Bank 's form authorizing Payoff and Closure of this account on - - -. I have tried repeatedly to recover the funds that were transferred to BSI Financial from - - - - on - - -. I 've been told on several occasions ( including today, - - - the complaint department was investigating the complaint and would have a resolution by the end of the month ( - ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account March 22, 2016 - My mortgage was previously with - - - and they sold it to BSI Financial as of - -, -. My mortgage had been in the foreclosure status previously with - - - due to my husband being - and not getting paid. We were working with - - - to get the mortgage current. We finally received the documentation and total amount due to get the mortgage current. We did not receive this information until -/-/- therefore the total amount of $14000.00 was sent to BSI Financial on - -, -, which made our mortgage current and out of foreclosure. We have been tryi... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account March 16, 2016 - I received a letter from BSI Financial stating they were setting up an escrow account because they made a payment to the county tax office in error. I checked the county tax office and they do not show receipt of this payment. BSI states that I have a negative balance of - in an escrow account. I pay my taxes directly, which is the way the mortgage was originally set up. BSI bought the mortgage from -. My tax bill was paid on - -, 2015, by me, way before the due date. I have tried to contact BSI financial at -, which is the number shown on the letter received. I called during t... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account March 12, 2016 - Refer to complaint -. The complaint was not resolved. The company did not correct my mortgage payment effective - 2016 per their response. They admitted that they stole $1200.00 from my escrow account to pay someone else 's taxes and that they penalized me by raising my monthly payment. They made their correction effective - 2016 leaving me to pay the $890.00 for - which is $220.00 more than was due for - 2016. Their response did not address the other issues at all ... the fact that they have consistently paid my - taxes late costing me late fees and interest. They did ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account March 8, 2016 - inability to contact bsi ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account February 24, 2016 - We had a loan modification put in place -/-/- that expired -/-/-. -/-/- - - - and the lender determined the monthly payment of $1500.00 and the term ending in -/-/-. This was not a re-modification but the remaining loan conditions. A transfer of loan servicing companies occurred during -/-/- with payments due to the new company, BSI Financial Services, in -/-/-. Timely payments have been made with the old servicing company as well as the new servicing company with all terms staying the same. As of today 's date, no -/-/- statement is available ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account February 23, 2016 - Hi I refinanced in -/-/-, BSI Mortage company is impossible to reach, when I do I get a different person and have to explain everything that happened since -/-/- again and again. I contacted the company that did my refinancing to get help and they were able to get someone to call but that was -/-/- and have n't heard from them since, numerous calls, phone messages left at ex - and company mainline, emails all go u answered. Since -/-/- when i changed home owners ins. My payment has n't been correct, numerous calls to old and new home owners to ensure that I was insured... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account February 20, 2016 - Servis One Inc dba BSI Financial and - Mortgage increased my monthly payment without cause or reason. They decided themselves that my property taxes would be increasing in 2016 even though the County Treasurer has not issued tax bills for 2016. They arbitrarily selected an amount of $1200.00 as my new property tax amount and said I had an escrow shortage of $1500.00 as a result. My monthly payment was increased from $670.00 to $890.00. I have made 5 attempts to contact them by telephone without success. The recording says they are experiencing an increased call volume and disconnect... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account February 16, 2016 - On or -/-/2015, I returned a " required '' ACH consent for a loan repayment, my loan was purchased by BSI Financial from - -. I have NOT chosen to do business with this company, I have filed a complaint once already for this company for not applying payment correctly. I am again getting statements that I am delinquent on my -/-/- payment, which should have started via ACH for the -/-/- 's payment. Their statements are showing an incorrect address for the loan. They are showing my personal residence, I have a mortgage with my credit union. This " SLOPPY '' work is what takes ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account February 16, 2016 - Our Loan was recently transfered from - to - which we received notification for in -, We made 2 payments to - and when we went to Pay for - 2016 their web site stated there was no payment due, Today I was finally able to get thru to them and they stated that they had sold the loan to BSI Financial Services, I asked when they where going to let me know and they said they send a letter, I told them I never received a letter so they looked it up and found out that they had put the wrong address on the letter, so they are resenting another letter today, I have not received anything ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account February 16, 2016 - I received a notice from BSI Financials on -/-/2016 ( dated -/-/2016 ) that my loan had been transferred to them and as of -/-/2016 my old servicer will no longer accept payments from me. ( Note they generated letter 3 days AFTER the fact that my old servicer will not accept payments ). I also got a letter saying that I am one month behind in my payments ( which is total lie given that I have automated payments going to - - old servicer ). I have called BSI 5 times and no one picks up the phone, and it finally transfers to Voice Mail. I have left 2 VMs and still there is n... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account February 16, 2016 - My home mortgage is or was with - - a company out of - from what I 've found online. In - 2015 they stated - - -. @ -, will now handle their banking of loan. This - was a scam, after many phone call saw that I was paying more to cover my property taxes, they 1st hide the fund seeing I would not drop it. They stated on my " Statement '' $1700.00 paid in for credit? was for taxes. Then I thought was fixed they got the OK to sell to BSI in -/-/-, we 'll -/-/- rolls around taxes not paid, and the $1700.00 was gone. BSI had a employee - - who stated th... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account February 13, 2016 - My mortgage loan ( Fixed loan ) was transfer to another bank ( - to BSI Financial ), and this month my mortgage payment went up from $1300.00 to $1700.00. When I called BSI, they told me that when they got the loan, it had a negative escrow balance of $1200.00, and when they paid the taxes and insurance my escrow was negative over $4500.00. Now my question is, where is all the escrow money I paid to -? My mortgage payment is going up more than $400.00 just got the transfer of the loan ... this will affect my finances big time. I need help dealing with this ... my escrow money h... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account January 19, 2016 - I successfully completed my Chapter - bankruptcy and the discharge was sent to BSI by the court, my attorney and myself by USPS and fax. They claim to have not received it, have not cashed the final payment from the BK court and are refusing my payments because they state I am still in BK. Wait times are ex- cessive, employees are rude, calls are not returned and they are great at dumping you into emails that have no contact information and nothing is getting done. This is placing my 'fresh start ' after BK in serious jeopardy and I am beyond panicked at the thought of this ruining my futur... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account January 13, 2016 - A problem was previously resolved where the mortgage company, BSI Financial, put us into foreclosure for supposed missed payments. We filed a complaint with CFPB Claim # -, and this was cleared up and supposedly rescinded as this was their mistake- we made all of our payments and provided proof. We continued to make payments and again they are saying they did not receive payments for - and - although they have attached proof. Our account manager, - -, calls my home harassing us, and refuses to give my wife any information and says she can not speak to her even though she is list... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account January 7, 2016 - In -/-/-, BSI Financial obtained my loan from -. I 've been trying to get a detailed explanation of the charges of Principal, Interest, Charges, Fees and Penalties in a month-by-month breakdown since -/-/-. All I receive are " Payment Histories '' and " Reinstatement Quotes ''. I feel my account has been shuffled from - - - - - to BSI because none want to come to a reasonable agreement with me, and continue to add more and more charges and fees to my account. Please see the attached letter : Exhibits will follow by USPS. ... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account December 26, 2015 - BSI servicing company keeps harrassing me with threats to report my account to credit bureaus and tacking on late fees for a payment they have already received by failed to apply. Please see all attached evidence, statements, and copies of checks cashed. i have emailed and called them several times to remedy this, however their customer service representatives simply have no answers and offer no solutions. My grace period is the - of the each month, my payment is $110.00 and I always round up to $110.00, and I have never had a late payment in my LIFE! I am sick of being harrassed by pho... |
Servis One, Inc. Mortgage loan servicing, payments, escrow account December 22, 2015 - This is a second complaint against BSI Financial in the past year. Thanks to CFPB, the first - was handled. It is my understanding that BSI can not hold my over payment on my escrow account hostage to a 30 day delinquent payment. Due to medical heartships, we have beening running 30 plus days late for over a year. However, we have been making our current mortgage payments. Because of a reduction of taxes, BSI is holding approximately $2400.00 of my escrow money. When I inquired with them, I was told that if I send them the delinquent payment, they will release my escrow money. I told them... |