Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Minnesota

My mortgage was previously with - - - and they sold it to BSI Financial as of - -, -. My mortgage had been in the foreclosure status previously with - - - due to my husband being - and not getting paid. We were working with - - - to get the mortgage current. We finally received the documentation and total amount due to get the mortgage current. We did not receive this information until -/-/- therefore the total amount of $14000.00 was sent to BSI Financial on - -, -, which made our mortgage current and out of foreclosure. We have been trying since -/-/- to get information from BSI Financial on our loan details. They are not sending us statements or giving us any information. We filed bankruptcy in -/-/- and have continued to make our mortgage payments with - - - since then. Now BSI is telling us they will not send us statements because our home was included in the bankruptcy yet we have continued to pay it and was reaffirmed. My husband had to send a letter to BSI Financial requesting monthly statements and also he had to say that he understood they were


numerous times, left numerous messages and no one returns calls. I have owned my home for 18 years and have escrowed my homeowners insurance now this new company is telling me that I ca n't do that. When I told them that I wanted the money back that had been escrowed through - - - for my homeowners insurance, I got ignored, the customer service person tried to change the subject. I told him that they were stealing my money if they did not return it. I was then told that they would have to do an escrow audit and they would return any property tax overages. This is not the property tax escrow money, it is homeowners escrow money, - different things. I did not seek this company out to service our mortgage. I want to make my house payments yet keep getting jerked around. I try to go onto BSI Financial 's website to make payments and I get locked out. I call to get it unlocked again, no response. This company needs to be shut down they are taking advantage of people that had no choice in using their company.