Servis One, Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

I had a mortgage with -, they purchased my mortgage from another lender. My taxes were never included in my mortgage. -/-/- I fell behind a couple of payments, My mortgage payments were - per month. In -/-/- and -/-/- I sent double payments to catch up. Citimortgage at this time paid some property taxes on my mortgage. Then they took the payments that I sent them for mortgage payments and applied them to taxes they had paid. They said my mortgage payments were now - because they had paid the taxes and I was four months behind on my mortgage because the - payments were not enough to cover the mortgage. I told them that if they were going to escrow taxes that it had to be a change in contractual items not just because they wanted to. Also that it was fraudulent to take payments sent for mortgage payments and apply the to some thing that was not included in the contractual mortgage. I never stooped making payments. I started sending - to cover the - they were paying on my property taxes. I did this because I did not want to get behind on paying my mortgage and the taxes they were paying. I filed a claim with the attorney generals office of New York state. - then sold my mortgage to BSI Financial Service -/-/- who I shared this information with who the started saying that I was four months b ehind on my mortgage also. Now BSI is Stating that I need to pay - a month projected increase in property taxes, even though the value assessed by the city and county has decreased.

Servis One, Inc. customer in New York
Apr 21, 2016

* Source: CFPB Complaint Database

Servis One, Inc. response to complaint:
Closed

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