Review and analysis of over 979 complaints against Seterus
Seterus consumers have reported over 979 official complaints related to Loan servicing, payments, escrow account. Out of the 979 consumer complaints against Seterus, 23% were disputed by the consumer (i.e. the consumer was not happy with how Seterus responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against Seterus resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Seterus Mortgage loan servicing, payments, escrow account December 18, 2015 - As of - -, 2015, my mortgage was transferred from - over to Seterus. -/-/-, I received my transfer letter from - stating everything I needed to know and that I should expect a welcome letter from Seterus shortly. Today is - -, 2015, and I have yet to receive my welcome letter, which reading the FTC website they must send me by -/-/-. I called Seterus this evening and got the runaround, now keep in mind that I am new to them and they already are treating me this way. I 've read a ridiculous amount of complaints about this loan servicing company, but now I 've actuall... |
Seterus Mortgage loan servicing, payments, escrow account December 17, 2015 - I purchased my property in -/-/- and the original lender was -. The lender on the second was - -. For the first 10 years, I was to pay interest-only. Then, the financial crisis of -/-/- caused me to lose my job and I found it difficult to make my monthly payments. So -, through HARP, I spoke with a certified HUD advisor from Hope Now, and she suggested that I contact - to see if - - or - - owned my loan, write a hardship letter stating my financial situation, and that I would like either a Homeowner Affordability Stability Plan ( 30 year fixed that combines... |
Seterus Mortgage loan servicing, payments, escrow account December 15, 2015 - Informed by - that the servicing rights to my mortgage loan was to be handled by another company and as of - -, 2015 they could no longer accept my mortgage payment. Also, informed by - that they were missing a payment that I show through - - - the payment was negotiated ( cashed ) as all payments are sent through credit union. - also increased my escrow requirements more than - just before the transfer and did not justify. I made contact with local tax office and insurer and the billings do not justify the increase. - letter provided a number and address of SETER... |
Seterus Mortgage loan servicing, payments, escrow account December 14, 2015 - Recently we went through a bankruptcy, we were not late or in foreclosure, I had surgeries that failed and left me unable to work and - - - worked with us to do a loan modification. That process was completed and everything was good to go, and then - - - has notified us by letter dated - - 2015, that they are transferring our loan to Seterus Inc, a company that has had bad customer relations. I asked my loan modification rep to send a letter requesting - not to transfer our mortgage as we 've been customer for nearly 20 years, obviously declined. We received a statem... |
Seterus Mortgage loan servicing, payments, escrow account December 13, 2015 - Seterus Inc. is continuing their harassment. I have already filed a complaint case # - which was resolved but in their response to you they were completely misleading and just plain lied. What they did while they had the money they wrongfully had taken out is do a financial report and said there was not enough money in escrow and charged me more money to make up the gap. I demanded a new report be done now that you guys made them give the money back and have heard nothing since. Now they have changed the name - the policy and say they can not talk to me because I do not have authorizatio... |
Seterus Mortgage loan servicing, payments, escrow account December 12, 2015 - Seterus will not send us paper statements, they falsely put out loan in their bankruptcy department when the loan ( sold from - after being bought from - ) was *never* part of the bankruptcy. We have been trying for months to get paper statements or at least view them online ever since the loan was sold over a year ago. This is insanity. ... |
Seterus Mortgage loan servicing, payments, escrow account December 11, 2015 - I have a mortgage with Seterus, Inc. - payments due on the - of each month. In - 2015 I began paying a few days before the - of the month. I paid the - bill on -, the - bill on -, and the - bill on -. However, part of the payment made on - was applied toward fees and the remainder toward the principle and I was not credited for a mortgage payment. When I paid the - bill on - it was credited toward the - bill, even though I had paid the - bill on -, and I was charged a late fee. I did not notice this until I went to pay the - bill on - and saw ... |
Seterus Mortgage loan servicing, payments, escrow account December 10, 2015 - Called Mortgage company several times to have my PMI removed. As of yet nobody has been able to help me but to tell me that its not to be removed till i only have % 20 of loan left to pay off there showing -. I took my mortgage out in - my house value was - and i balance on my loan is - according to my math i had reached my 78 % at which point legally should have come off. ... |
Seterus Mortgage loan servicing, payments, escrow account December 9, 2015 - We had our mortgage sold by - to Seterus, They never sent us any information about our mortgage, no statements amount owed or due dates. We called repeatedly and they would not give us any information. Finally we had an attorney call and he got us an address to start making payments to. We have no information on any charges or fees, until yesterday when we got a bill for over 8 thousand dollars due in four weeks. We called and finally a person talked to us and they told us to file for a modification, and maybe we could avoid foreclosure. ... |
Seterus Mortgage loan servicing, payments, escrow account December 9, 2015 - Sent my payments back and said could n't locate account. Its the same account I 've always used. Charged me late fee and ruined my credit report so I can ' refinance. They said they would remove late fee but ca n't fix my credit raiting. ... |
Seterus Mortgage loan servicing, payments, escrow account December 8, 2015 - To whom it may concern, I am writing in regards to my mortgage loan being transferred to Seterus and was given less than 2 weeks noticed and now Seterus says they can not inform me of any information regarding my account. I received a letter from - on - - telling me that my loan will be serviced by Seterus on - -. Today is - - and I called Seterus and was told that they could n't give me any information regarding my loan. They said that they have over a - clients and that they were still working on my loan. When I attempted to ask a question, the representative said " n... |
Seterus Mortgage loan servicing, payments, escrow account December 8, 2015 - Since the inception of my loan -/-/- with - and - - I have never had an Escrow account and I have always paid my homeowners insurance and property taxes. Just to give a little background ; I had a mortgage with - since -/-/-, effective -/-/- the mortgage was serviced by - - - -, with no issues with the transitioning of the loan, my monthly payments of $380.00 was due on or before the - of the month without receiving additional service charges. During -/-/-, I was informed that Seterus will be servicing my mortgage loan starting in -/-/-. U... |
Seterus Mortgage loan servicing, payments, escrow account December 6, 2015 - We have a mortgage with Seterus ; it is an interest only loan ; We were contacted in - - that they changed the terms in - - without notify us. At that time I asked for the details on this and contesting the loan, which by the terms of the loan stop all late fees and additional interest at that time. I have, in writing both via letter and fax sent them the request for this and it took them until - - to get me the details, and then only after the Attorney General of MN office had been contacted and was working on this case. During this time Seterus called us weekly and we alway... |
Seterus Mortgage loan servicing, payments, escrow account December 6, 2015 - I unintentionally sent - payments [ $850.00 & $920.00 ] to Seterus via - - Bill Pay. The mortgage payment had recently gone up to $860.00 so I planned to pay $920.00 instead of $850.00. Thinking I was editing the payment which was scheduled to go out the next day, I actually created a new payment of $920.00. By the time I realized what I had done, it was impossible to undo it. I initially contacted - - hoping they could stop/retrieve the payment. Because I created the payment after - there was nothing they could do until the next morning. But since the payment was... |
Seterus Mortgage loan servicing, payments, escrow account December 6, 2015 - My mortgage was paid in full on - -, 2015 to Seterus Inc. ( see attached letter from Seterus ). On - -, 2015 in a routine check of my credit history and FICO score all three major credit reporting agencies ( -, - & - ) indicated that I had an outstanding mortgage open and unpaid with Seterus Inc. thus harming my credit. When my mortgage was paid in full on - -, 2015 Seterus Inc. failed to alert the - major credit reporting agencies that my mortgage was paid in full on that date. Subsequently I have learned, once I complained to Seterus Inc., that they reported to ... |
Seterus Mortgage loan servicing, payments, escrow account December 5, 2015 - I reference previous case number : -. My present complaint is against SETERUS , Inc., a loan servicing company, to which the collections on a mortgage loan # -, for property at - - -, -, CA - ( " the Property '' ), was transferred in -/-/-. The transfer was done by - - -, -. SETERUS has ignored the - - County Superior Court of California 's -/-/- Divorce Dissolution Decree ( Case # - ), in which " the Property '', and all its debts, was awarded to my ex-spouse, - - -. Further SETERUS, has ignored the Court 's -/-/- Orde... |
Seterus Mortgage loan servicing, payments, escrow account December 5, 2015 - My loan was serviced by -, then Seterus Inc purchased the servicing rights. Their initial letter informing me of the transfer, from Seterus, did not come until the end of -, more then 10 days from the date the letter was written. Right after that, I received a letter stating they were going to escalate my loan if the - payments I was behind, - & -, we 're not caught up. I contacted them on - -, spoke with a rep named -, told her I 'd be making a payment Thursday, through their online system, as that was the least expensive method. Their website was literally " under mai... |
Seterus Mortgage loan servicing, payments, escrow account December 3, 2015 - On -, 2016, - Mortgage Company sold my home mortgage to a company named Seterus , Inc . I was not send a " Goodbye Letter '' from - notifying me of the sale, and to date, despite numerous requests to - by phone, have never received -. So then did not handle the sale in the manner they are required to do ; they never notified me. This complaint concerns a " mortgage company '' called Seterus , Inc . I learned my mortgage had been sold when I called - to make my monthly payment and they told me they could not take payment ; the loan had been sold. They did not know who they... |
Seterus Mortgage loan servicing, payments, escrow account November 29, 2015 - Dear CFPB, I submitted a complaint against the above Servicer on - -, 2015. I have received their response and would like to address several key issues that remained unresolved. The Servicer has not made any efforts to resolve these issues and instead provided explanations that are completely untrue and deceptive.I stated several deceptive practices and unscrupulous ways that this Servicer is involved in. above all, I described how this Servicer has been trying to engineer a default on my property by not applying funds they received on time and in a proper manner so they can foreclose on... |
Seterus Mortgage loan servicing, payments, escrow account November 25, 2015 - Seterus will not send me copies of my statement from the month of - 2015 thru - 2015. Their excuse is that I was automatically enrolled ( without consent or notification ) in a program which called for me to use coupons ( which I never received ) to make my mortgage loan payments. I was told on - -, 2015 the statements from - thru - 2015 would be mailed to my address. It was also my understanding that I would have access to the statement online. - 2015 thru - 2015 are available online. - thru - 2015 are not available online. ... |
Seterus Mortgage loan servicing, payments, escrow account November 21, 2015 - Seterus Inc services my mortgage which is owned by -. Over the last 7 months Seterus has initiated an escrow account in which they have tried to place flood insurance on my home even though my home is not in a flood zone. They have attempted to charge me for future property tax payments ... ..even though I pay my own taxes. After much haggling and extensive damage to my credit report ( Seterus absolutely crushed my credit rating because of my refusal to pay escrow ) I managed to get Seterus to take away out the flood insurance and taxes off my escrow account. Now they have decided to start ... |
Seterus Mortgage loan servicing, payments, escrow account November 20, 2015 - Seterus Inc.took $5000.00 out of my checking account without my permission. This occurred on - - 2015. ... |
Seterus Mortgage loan servicing, payments, escrow account November 19, 2015 - -/-/2015, my mortgage was transferred from - - to Seterus , Inc . I set up automatic bill pay with Seterus, the first payment was set to auto-draft on - -. They payment never went through ( I was checking my own - - bank account ). The loan was due by -/-/-, so on - I got onto the Seterus website and paid it manually ( not via auto-pay ) so as not to be late on my mortgage payment. Two days after I manually paid the mortgage online, now on -/-/15... 4 days after the payment was SUPPOSED to have gone through, Seterus withdrew my mortgage payment. This double-pa... |
Seterus Mortgage loan servicing, payments, escrow account November 15, 2015 - My loan transferred to a new servicing company called Seterus, from - in - 2015. -, which my total payment including escrow of homeowners and flood insurance, exempt of taxes was $760.00, advised us in a letter the service was transferring, but no account information was provided, so I called the new company to be informed that I would have to wait to receive a welcome letter with the account information. In -/-/- I received a hardship modification package from the new servicer, but no welcome package, so I contacted them to be told that they were still setting up the new loans... |
Seterus Mortgage loan servicing, payments, escrow account November 14, 2015 - BELOW IS AN ABSTRACT OF LETTER WRITTEN TO SETERUS, INC on -/-/2015 : My loan, formally with Bank -, is currently being serviced by Seterus - Inc., effective - -, 2015. After the loan was transferred ( around mid-/-/- ), I called in to get my loan balance and the general status of the loan. I was then told that the principal balance was $360000.00, however ; according to the " - - '' script, my loan balance was $370000.00. That peaked my curiosity because the loan modification documents I have indicate that my new loan balance, as of -/-/- 2015, was $3600... |
Seterus Mortgage loan servicing, payments, escrow account November 13, 2015 - Our mortgage was sold to Seterus Inc . Shortly before we filed Chapter - Bankruptcy. From the time it was sold, we have had a very difficult time getting any information regarding our loan. Immediately upon filing Chapter - -/-/-, our - sent over authorization ( as requested by Seterus Inc. ) so they could speak to us regarding our account. It has been over 4 years and our Lawyer 's office has sent the required paperwork for them to discuss our account and send us the necessary documents so that we can continue making payments on our account numerous times. It has been sent to th... |
Seterus Mortgage loan servicing, payments, escrow account November 12, 2015 - -/-/2015 I closed on the sale of my home. The property was previously in a foreclosure proceeding, therefore my attorneys contacted the bank 's attorneys - to obtain a payoff amount. A payoff letter was sent to my attorney -/-/2015. This payoff figure was confirmed by the title closer on the day of closing. Approximately three weeks after the closing, I contacted the new owners of the property to determine if any mail was still being sent to my old address. Inspection of the mail I received resulted in my locating a letter sent by regular mail from Seterus ( the debt collector process... |
Seterus Mortgage loan servicing, payments, escrow account November 12, 2015 - I applied for a business transaction with a company, and was told by the company that my mortgage company had reported me as making a late payment for the month of - 2015. I informed this company that its impossible for my - payment to be late, because my mortgage company had taken payments from my bank account ( they made it mandatory ) for the first three months ( 3 ) of a modification that I had done with them. these payments had started in - 2015. The company informed me that they could not go further with my application, because of the late payment that was evidenced on my credit... |
Seterus Mortgage loan servicing, payments, escrow account November 12, 2015 - I have a mortgage with Seterus inc. that has been modified about 5 years ago. Seterus inc. has worked with me when I needed the most and I truly appreciate it, but they had become my worst nightmare after they started making various mistakes in handling my mortgage correctly and effective. They first made a mistake in applying money to my escrow, they raised my payment saying I did n't have enough money in the escrow account to cover insurance and taxes. I found that odd, cause I new how much I had to pay a month to take care of that and they were charging me a lot of time and money. After... |
Seterus Mortgage loan servicing, payments, escrow account November 11, 2015 - Seterus, Inc filed a false report with the - major credit bureaus indicating that my - 2015 mortgage was late when in fact they received the total loan payoff on - -, 2015. It should be noted that late fees are not assessed until the - of each as per the terms and conditions of our contract. I am unable to secure a mortgage for my new home because of their actions. ... |
Seterus Mortgage loan servicing, payments, escrow account November 11, 2015 - I have a mortgage with Seterus Company, - - - -, - -, -, OR -. I have an automatic payment process through - - - that pays them on the - of each month for the upcoming month. In - 2015, I mailed in a $20000.00 check and wrote apply to principal - places on the check as well as a letter stating the same. Seterus applied the check to - future payments and applied only a portion of the check to overpayment. After numerous phone calls, emails and a letter from the Attorney General of Arizona my $20000.00 was applied to principal. Immediately after, ... |
Seterus Mortgage loan servicing, payments, escrow account November 11, 2015 - Back in - of this year, Seterus - opted me into a coupon program and stopped providing me with online statements. I had been paying on their website at the time and was retrieving my statements online. I did not ask to be opted into the " coupon '' program. I called in - to have this resolved and was told that they were sorry. Then they opted me out of the coupon program and said I should be able to view my statements online. Subsequently I stopped receiving statements of any kind. I no longer received the paper statements by mail and was still unable to view statements online. On -... |
Seterus Mortgage loan servicing, payments, escrow account November 10, 2015 - We are writing you regarding our mortgage that we previously held with Seterus. This property was sold on - -, 2015 and was paid in full on - -, 2015. We are trying to get our escrow balance of $3600.00. We have made several calls to the customer service department and have gotten very poor customer service and inconsistent information. Below is a summary of our communication with Seterus. At closing, we were told that we would receive our escrow balance within 30 days of closing. We called Seterus on - -, 2015 because we had n't received the escrow balance. We spoke wit... |
Seterus Mortgage loan servicing, payments, escrow account November 10, 2015 - Hello, Setursus mortgage lender took over my mortgage from - - - and we have had problems with our payments going up because of our insurance, we purchased our own insurance where we have our car insurance, seturus was contacted from our agent and was told we will not be paying our insurance through them that it will be bank drafted through our personal banking account because my insurance agent and I had already had this taken care of, they were faxed the declaration by my agent and I also faxed it myself just to insure they received it. Seturus writes a check to my insurance company... |
Seterus Mortgage loan servicing, payments, escrow account November 3, 2015 - I received a letter from our Mortgage lender ( Seterus Inc. ) on - -, 2015. The letter states that " an escrow refund in the amount of $650.00 has been requested and will be sent to you under separate cover once processed ''. To date, I have not received this refund. I have called - times and each time I am asked to call back. ... |
Seterus Mortgage loan servicing, payments, escrow account November 2, 2015 - I was sent a letter of escrow shortage from the servicer Seterus, Inc. formy mortgage and paid it so that the new payment would not increase toomuch. Seterus has yet to properly apply the $590.00 payment and for thelast - months the statements that have been issued still shows anincorrect payment due amount. I 've tried calling Seterus, Inc. severaltimes to no avail. I was told that by - the statement shouldshow correct amount due, but when I went online to make payment today, it isstill incorrect. They are also adding a $5.00 processing fee that is paid when Imake my mortgage paymen... |
Seterus Mortgage loan servicing, payments, escrow account October 30, 2015 - Last year I contacted Sterus, Inc. about my inability to contact them with regard to my mortgage modification I have with them, I was not receiving documentation and was unable to send communication or speak with key departments, such as escrow or insurance. After about three months of this last year, the communication was fixed and I did receive my documents and the link on my account with this company seemed to be corrected. In -, 2015, I contacted customer service to discuss my insurance which is included in my payments, actually thinking I was speaking to Seterus, Inc., but in fact was... |
Seterus Mortgage loan servicing, payments, escrow account October 29, 2015 - My aging veteran father is in the early stages of dementia and unable to handle his finances. We discovered this upon learning that several of his monthly financial obligations ( Mortgage, Utilities, life insurance premiums, etc. ) were in arrears. Through my already established power of attorney, I contacted all his vendors, began to manage his finances and have brought all his accounts current. All of his vendors received and acknowledged my power of attorney, thus allowing me to establish online access to manage his accounts. The - exception is Seterus Mortgage. While they have received ... |
Seterus Mortgage loan servicing, payments, escrow account October 29, 2015 - Seterus sent me a letter stating that I am eligible for a $5000.00 incentive in coordination with my Home Affordable Modification ( HAMP ). Their letter states, 'this new benefit of $5000.00, which will be applied to your unpaid principal balance after the sixth anniversary date of your first trial period payment due date ' ( which for me -/-/- so I should be receiving the benefit six years later, -/-/- ). But when I called Seterus, they said that they are changing the date to when the loan was transferred to Seterus instead. Which would mean I would have to wait another year. Fi... |
Seterus Mortgage loan servicing, payments, escrow account October 27, 2015 - On - -, 2015 I made a payment for my home loan to - Mortgage in the amount of $1300.00 for the months of - 2015 bringing my home loan current. On - - ,2015 my loan was sold to Seterus. I made - payment to Seretus in the amount of $700.00, which was received, and cashed. I received foreclosure letters from Seretus, resulting in me making a phone call into customer service on - - -. The customer service rep stated he could see that I made my payment to - bringing my home loan current, BUT they applied my payment incorrectly to the principal. Which then leaves... |
Seterus Mortgage loan servicing, payments, escrow account October 27, 2015 - Unreasonable delays ; long waits on every phone call. Generally, I wait for over - minutes to speak to someone. No one point of contact is assigned and they fail to review the file and update the requests. Repeated ask for things they have and request things that are not relevant to the process. ... |
Seterus Mortgage loan servicing, payments, escrow account October 26, 2015 - TO WHOM IT MAY CONCERNNOTICE OF ERRORACCOUNT # -ADDRESS : - - -, - NJ -I am contacting CFPB with a Notice of Error committed by Seterus the servicer of my mortgage loan account. This inquiry for clarification or documentation as a notice of a billing error, including correcting the account in accordance with - ( - ). Please be advised that the following errors are contained in the - -, 2015 Account Statement issued by Seterus. ( Atttached ) The first error - Amount Due is incorrect. The sum of $2800.00 is in excess of the agreed upon monthly payment amount of ... |
Seterus Mortgage loan servicing, payments, escrow account October 26, 2015 - My mom has passed away and I am just trying to make payments for the house that is now under my dad 's name while it is waiting for a closing date. I have made payments on the account previously but as soon as I told them we are closing in few months, and is - month behind on payment, they are just hanging up on me making it impossible for me to make any sort of payment. I know that in state of Virginia, mortgage companies can foreclose the house in 90 days. We have significant equity in the house so I do not want to preassume anything but this situation makes it seem like Seterus Inc is tr... |
Seterus Mortgage loan servicing, payments, escrow account October 25, 2015 - From a letter to you on - -, 2015, stating that I was waiting on a loan modification and was three months behind on my mortgage. The - - - will pay these payments. I faxed paper work to Seterus, Inc., on - -, 2015. They gave me an email confirmation but it has been 25 days and this paper work has not been returned to me. Once I brought CFPB in to make an inquiry I felt this company would try to mess me around. The last time I talked with Seterus on the phone they wanted me to comment on a bank statement I sent to them some time ago. They asked for a bank statement and -... |
Seterus Mortgage loan servicing, payments, escrow account October 24, 2015 - My mortgage services seterus made a mistake with my county tax escrow account. I received the letter saying my regular payment was gona go from - to - in -. I immediately called and corrected there county tax info they did another escrow analysis. the new payment actually was now - for -.. They refuse to change my payment and say if you do n't pay the amount they will foreclose. ... |
Seterus Mortgage loan servicing, payments, escrow account October 23, 2015 - My mortgage has been sold 3 times in the last 5 years. I started with - - - Back, then I was sold to - in the middle of my modification. As of - 2015 - sold me to Seterus. I had to call to get my Welcome package, my monthly bills change and are never the same amount. I have been told my escrow account was short from $300.00 to $75.00 and the latest amount of - I paid and it was posted to the principal instead of the escrow. They have misposted my payments on a regular basis. I have been threatened with foreclosure for being a month late which I was not. I have spoken t... |
Seterus Mortgage loan servicing, payments, escrow account October 21, 2015 - I had my mortgage with - - -. In -/-/-, - - - sold my mortgage to Seterus. I had no prior notification from Seterus about my loan is being transferred. I ca n't make my -/-/- payment on the due date because I have no information where to make my payments. I wanted to verify my ending balance with - - - but all of my prior information, including my prior monthly statements are all gone. I was finally able to sign up an online account with Seterus and got a copy of my initial statement. But there is no way I can verify the beginning balances with Seterus are ... |
Seterus Mortgage loan servicing, payments, escrow account October 20, 2015 - I refinanced under the Home Affor. Act several years ago w/Seterus. My payment later went from - to - ( temporarily to catch my escrow up ). That was several years ago. Now, they 're raising it again to -, even though I have a fixed rate. ... |
Seterus Mortgage loan servicing, payments, escrow account October 18, 2015 - It has now been more than a year that I have no information on my mortgage account. Seterus has systematically refused to send me any information on my mortgage account for more than a year now. They have also shut me off any online access. I spoke with them at least 3 times in the past year. They responded that they needed to receive a " reaffirmation of debt '' from my ( bankruptcy ) lawyer. Even though my mortgage was never part of the bankruptcy, my lawyer still faxed them a Revocation of Legal Representation letter -/-/-. This did not change anything. I am still barred from my accoun... |
Seterus Mortgage loan servicing, payments, escrow account October 12, 2015 - I am writing this regarding my mortgage servicing company Seterus, Account # -. The phone # is -. -/-/- I received an escrow statement from Seterus the statement indicated that my mortgage payment of $850.00 was increasing to $1000.00 due to the fact that the escrow was $1200.00 short and that my town taxes had gone from $1900.00 to $3600.00. I contacted Seterus and told them that my taxes were the same as they have always been and there was no increase. Then asked why they were billing me $3600.00 for town taxes. They instructed me to call their escrow company - at -... |
Seterus Mortgage loan servicing, payments, escrow account October 9, 2015 - We have - mortgage accounts with the same company which misapplied the payment for - account to the other making the payment late. When we ask for a correction - payments was put into an expense account, not crediting either account making the payments late and reporting it to the credit bureau. - account we 've had for 11 years and the other for 9 years and have never been late on either -. The problem started back in - and have not been totally corrected as of this month and it 's now -. We are still receiving calls from them stating that our payments are late although t... |
Seterus Mortgage loan servicing, payments, escrow account October 8, 2015 - I had a first mortgage and Seterus, Inc. was the servicing agent. My home was sold -/-/15 & the mortgage was paid off. Seterus overchanged me on the payoff statement for interest to -/-/15 in the amount of $880.00 & flood insurance premium of $490.00 that was not due until - 2015. I was also due all the money in escrow for 2015 since not - cent had been paid out for insurance and taxes in 2015. The escrow account should have had $2300.00 in it. The total amount due to us is $2800.00. I received a check from them dated -/-/15 in the amount of $880.00 - overp... |
Seterus Mortgage loan servicing, payments, escrow account October 7, 2015 - Early this year SETERUS changed their payment coupon making it impossible to allocate funds in excess of the normal monthly payment ie ; the ability to direct the funds to the monthly payment and the excess to the principal. I normally pay in excess of the monthly payment and since the coupon change SETERUS has misapproprited my funds, ,assessed late payments and wasted hours with me on the phone addressing these issues on nearly a monthly basis since the first of the year. My most recent payment was in the form of - checks, - for the monthly payment and - for the principal. SETERUS i... |
Seterus Mortgage loan servicing, payments, escrow account October 5, 2015 - When B of A sold my loan to Seterus, my file showed as past due two payments. B of A never advised me of that so that was a suprise. From that point on the nightmare begins. Starting -/-/-, I began making my loan payment to Seterus. Seterus showed me past due on a consistent basis which snow balled when my husband had to go on -. I was offered a loan modification in - which unfortunately - of - payments bounced, my husband used to manage the loan payments that changed. So again in -/-/- I was offered a trial payment of - which i made -/-/-, -/-/- and -/-/-... |
Seterus Mortgage loan servicing, payments, escrow account October 4, 2015 - Mortgage company known as Seterus ( - - -, -, CT - ) # - is no longer supplying monthly billing information stating balance, interest, or escrow. They provided coupons '' to pay monthly and you are required to opt-out '' to get the details and I have done so but they have not provided me with any bill for the month of - or -. I called to request information and the running totals they provided stopped as of - -, 2015. The online system has stopped showing me past invoices as of -, 2015. I did get a computer printout ( very hard to decipher ) of my payments un... |
Seterus Mortgage loan servicing, payments, escrow account October 3, 2015 - Re : Loan # -I am writing to inform you of the following problems I have had with Seterus over the past few months. Please note that you are not the only agency to whom I will be informing of these issues. Incident 1 : On -/-/- I had a telephone conversation with a seterus regarding my account status and my inability to log on to the website. The reason for my call is because I kept receiving these strange letters regarding our mortgage account and wanted to get to the bottom of it. I also wanted to know why my - 2015 payment had not been applied. Please note the -/-/- payment ... |
Seterus Mortgage loan servicing, payments, escrow account September 29, 2015 - Company will not refund surplus, have lied repeated about what is law and policy, have harassed us consistently, an have ruin our credit, and are threatening foreclosure in spite of the fact that they have received more than required for accurate monthly requirements. The practices of this company are fraudulent, and misleading. We have consistently provided information, waited the advise time period, and 45 days later no resolution. ... |
Seterus Mortgage loan servicing, payments, escrow account September 28, 2015 - - 1. SETERUS was not responsive to payoff requests, which resulted in them securing more time to collect interest payments - I believe they owe me interest that they collected past the closing date2. SETERUS is now not responding to my requests for a refund of $1600.00, as escrow funds they collected for city taxes are no longer my responsibility as I sold the home and they are now the responsibility of the new ownerI sold my home with a closing date of - -, 2015. Beginning in -, the title company began contacting SETERUS requesting a loan payoff statement. After multiple faxes a... |
Seterus Mortgage loan servicing, payments, escrow account September 26, 2015 - Seterus failed to pay my property taxes from my escrow account. My property went to auction. ... |
Seterus Mortgage loan servicing, payments, escrow account September 26, 2015 - I fell behind on making Seterus mortgage payment. I made arrangements to add additional money to my monthly payments. I noticed additional fees. I expected late charges but was billed for such things as inspections, title searches, etc. I called to find out my all my extra payments were going to a suspense '' account and not the arrearage, and to determine the remaining arrearage. I have paid in excess of $200.00 over the balance they stated as evidenced by online banking however my arrearage is not closed and no one at Seterus can provide me answers. I 've asked for a breakdown as to how t... |