Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Tennessee

Back in - of this year, Seterus - opted me into a coupon program and stopped providing me with online statements. I had been paying on their website at the time and was retrieving my statements online. I did not ask to be opted into the " coupon '' program. I called in - to have this resolved and was told that they were sorry. Then they opted me out of the coupon program and said I should be able to view my statements online. Subsequently I stopped receiving statements of any kind. I no longer received the paper statements by mail and was still unable to view statements online. On - - I called again and was told they found the problem and my - statement would be available. I called on - - and was told that the statement had n't been issued yet and to call back in a few days. I called on - - and was promised a call back. I never received a call back. I called in again on - - and was told they had reached out and to check back in -. I have asked to speak with a manager on multiple occasions and they have refused. To make a long story short, I 'm extremely frustrated. Calls to Seterus are getting me nowhere. I have spoken with - at ext. - and - at ext. - among others. I believe if I 'm paying them they have to provide me with a statement but they are unable or unwilling to provide this statement.