Review and analysis of over 176 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 176 official complaints related to Application, originator, mortgage broker. Out of the 176 consumer complaints against SunTrust Bank, 22% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 12% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
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SunTrust Bank Mortgage application, originator, mortgage broker February 5, 2016 - Do to recent events that Loan # - is missing a large amount of funds from escrow & loan principal balance, further there is evidence of misapplied, duplicated, removed funds and faulty -. The borrower is requesting evidence which SunTrust has so far ignored. SunTrust stating that they originated the loan but now they are only the Servicer NOT the Note holder/Investor. Certified Copy of the Note, all Assignments and Endorsements. ( see attached official Request ) ... |
SunTrust Bank Mortgage application, originator, mortgage broker November 17, 2015 - Mortgage loan process with SunTrust Mortgage began on - -, 2015. Contract specified 60 days to close. Due to numerous delays, as provided in the attached documentation, closing was delayed by 14 days. Additional expenses were incurred as a result of inefficient communications between me as the consumer and within the SunTrust mortgage organization, a two week time frame in which the application just sat on the desk of the both the loan processor and the underwriter, submission of blurred copies of vital - forms when clear copies were originally submitted with the loan application ; su... |
SunTrust Bank Mortgage application, originator, mortgage broker October 7, 2015 - Complaint against Suntrust Bank. Suntrust Bank did not file the deed to take possession of property - - - -, -, GA - - for 18 months after it was surrended to them via bankruptcy. Filing the foreclosure deed 18 months later has denied me the ability to refinance into a more favorable mortgage on my home. Suntrust chose NOT to file the deed to AVOID THE COSTS associated with ownership of the property. While I reorganized my life and put myself on a firm foundation, I am being penalized by Suntrust not following through on the court order to take possession of the property and fil... |
SunTrust Bank Mortgage application, originator, mortgage broker September 29, 2015 - I received exceptional service from my lender and it angers me that I can not comlain about it ... |
SunTrust Bank Mortgage application, originator, mortgage broker September 29, 2015 - I am an existing Suntrust Mortgage customer, with an 6.5 % interest FHA loan, Originated -/-/-. This loan is current and in good standing. Based upon my desire to secure a lower interest rate and upon receiving multiple solicitations ( both paper mail and through email ) from Suntrust to refinance, I contacted their office -/-/- to initiate a refinance. Since that time, I have been round and round with their staff to refinance. I have been provided multiple documents with a proposed loan, signed applications, provided requested documentation, took a vacation day to meet an appraisal ... |
SunTrust Bank Mortgage application, originator, mortgage broker September 22, 2015 - My mortgage loan was with SunTrust and in - 2013, they transferred my loan to - as a bankruptcy mortgage loan to service. I never filed bankruptcy nor was I ever late or behind on my mortgage. this has caused my credit score to decline and I cant refinance my home. ... |
SunTrust Bank Mortgage application, originator, mortgage broker August 21, 2015 - I am trying to get a HARP Loan from -, but my equity loan is with SunTrust. This problem between the - banks has been going on since - 2015. SunTrust was supposed to sign a Subordination for my Equity Loan. I sent my check on - - for $250.00 with the paperwork from - bymail to the bank. Three weeks later they did not receive it. I then tookthe paperwork and new check to the bank and gave it to the branch Mgr, - -. I just received another letter saying that the they would not sign thepaperwork because they did not receive the check or paperwork. I havecashed check! It ... |
SunTrust Bank Mortgage application, originator, mortgage broker July 29, 2015 - We negotiated and signed a contract for our home in -, VA, on -/-/- based in large part on the buyers ' Pre Qualification Notification letter from Sun Trust Mortgage dated - -. The agreed upon price and terms were well under the approved parameters in the letter which also stated I have evaluated your credit, and reviewed the requirements of the loan program discussed. '' Then some 5 weeks into the transaction, Sun Trust told the buyers that the pre-approved loan program did not exist and issued a loan rejection letter on - - - only 4 days prior to the scheduled closing o... |
SunTrust Bank Mortgage application, originator, mortgage broker June 29, 2015 - I was given a pre-approval and the green light to start looking for a home with Suntrust around - - 2015. Made an offer on a home on - - and the process started ''. Was given the closing date of - - 2015. Went through all the inspections and the whole - to get this home. My seller is/was starting their process to move and find a hime out of state. On - - I got an email ( not even enough respect for a phone call ) stating that I would not be closing on -/-/-. Once I make a few phone calls to figure out why, I find out that my loan officer and the processor forgo... |
SunTrust Bank Mortgage application, originator, mortgage broker June 27, 2015 - On Wednesday, -/-/2015, I went to my local SunTrust Bank branch to discuss the possibility of taking out a mortgage loan to buy a house. This is the branch located at - GA. I was just in my information gathering stage of my house purchasing process.The representative I spoke with asked me for my social security number to verify my identity as I bank with them too. I explicitly told her that I do DO NOT want my credit pulled. When I'm ready to purchase a mortgage loan, I'll have my credit pulled then. However, to avoid hurting my credit scores, I - checked with her that my credit would ... |
SunTrust Bank Mortgage application, originator, mortgage broker June 18, 2015 - I have been trying to obtain a mortgage from a financial institution for over 3 months. In this time frame, they have requested irrelevant and personal information, neither of which pertained to my loan. I have gone above and beyond providing whatever they asked for to the best of my abilities until I had finally had enough and told them they were invading my privacy. I have an almost - credit score and no debt on my credit report. I have been dragged along and promised on - specific occasions that I was 100 % approved only to be followed by and now we need this, BUT you 're still 100 %... |
SunTrust Bank Mortgage application, originator, mortgage broker June 12, 2015 - SunTrust Mortgage has failed to close a loan for my mortgage. We have been misled throughout the entire process. Our situation has been escalated, however, we have had - closing dates fall through and we have been told that documents have been sent to the closing attorney, when actually they have not. Emails and phone calls have not been replied to and the entire process has been detrimental to the consumer. I have lost time at my job fold conference calls, as well as, taking time off for - closings that have never occurred. Our furniture is sitting out in the street and unable to be mov... |
SunTrust Bank Mortgage application, originator, mortgage broker June 5, 2015 - Update # - : It is now Friday, - -. Our mortgage loan did not close. Despite the transfer of all settlement documents to the closing company last night after - ; the snatching of the last available appointment the closing company had for today at - ; after all questions had been answered and verified to the MI Company - after SunTrust said, all we are waiting on is the MI Certificate of Coverage which we will get in the morning ... and knowing they would send it straight to the closing agency ASAP ... We were called by the bank at - today, Friday - -, and told, The... |
SunTrust Bank Mortgage application, originator, mortgage broker June 2, 2015 - Our sales closing date was today, - -, 2015. - - - Our loan application package was submitted in full with the understanding from our chosen lender that as soon as all the papers are verified as received, we will pass them to the underwriter '' - every. single. document. requested was provided to the lender and the lender confirmed receipt in full. **-! ** - - The package was given to the underwriter. - - - a few additional documents were requested. These were provided by return email within - business hours. Monday, - - - was a holiday. Friday, - - at -... |
SunTrust Bank Mortgage application, originator, mortgage broker May 31, 2015 - In 2008 I met a gentleman by the name of - -. His home address is - - - - ; - -, FL -. His mobile phone number is -. He told me that he was selling homes that he owned at a great price and that there would be a $10000.00 USD profit pay-out at closing if I decided to purchase. He also advised that I contact a mortgage broker that he works with named - -. Her company is - - - - , -. The address is - - - ; - - ; - -, FL -. Her office number is - and her mobile number is -. The first time I met -, -, myself, a... |
SunTrust Bank Mortgage application, originator, mortgage broker April 21, 2015 - Unable to refinance my high interest mortgage with SunTrust bank for years because SunTrust mortgage made a clerical error on - data and have not made substantial effort to correct the error. Meanwhile I kept paying Sun Trust Bank the high interest mortgage rate. ... |