SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Other mortgage Application, originator, mortgage broker Georgia

Mortgage loan process with SunTrust Mortgage began on - -, 2015. Contract specified 60 days to close. Due to numerous delays, as provided in the attached documentation, closing was delayed by 14 days. Additional expenses were incurred as a result of inefficient communications between me as the consumer and within the SunTrust mortgage organization, a two week time frame in which the application just sat on the desk of the both the loan processor and the underwriter, submission of blurred copies of vital - forms when clear copies were originally submitted with the loan application ; submission of appraisal documents that were not in compliance with - requirements when the correct documents were available, and a completely disjointed closing process that resulted in further delays. These expenses are detailed in the attached letter and supporting documentation. While the - program is designed to help those who need 100 % financing to secure decent, affordable housing, the process SunTrust employs to evaluate these loan applications could be considered discriminatory against those who are economically and educationally disadvantaged in our area.