Review and analysis of over 28 complaints against Sallie Mae
Sallie Mae consumers have reported over 28 official complaints related to Communication tactics. Out of the 28 consumer complaints against Sallie Mae, 11% were disputed by the consumer (i.e. the consumer was not happy with how Sallie Mae responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against Sallie Mae resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.
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Sallie Mae Debt collection communication tactics frequent or repeated calls August 30, 2016 - Sallie Mae continues to call me every hour on the hour for an account 30 days past due.... |
Sallie Mae Debt collection communication tactics frequent or repeated calls July 8, 2016 - I am co-signed on student loans with my brother-in-law. He is struggling to make the payments and I do not have the money to make the payments. I have told them this in the past and they start calling me shortly after - and repeatedly call me every hour all day.... |
Sallie Mae Debt collection communication tactics frequent or repeated calls May 11, 2016 - I am a co signer on my sister Sallie Mae Loans, we are in the process of re-financing, and she is a few days behind on her most recent bill. Sallie Mae calls me almost every hour, on the weekends and its getting crazy. ... |
Sallie Mae Debt collection communication tactics frequent or repeated calls December 8, 2015 - Keep calling and they have been told that I am the co-signer and can not pay this loan repeated times and that they need to quit calling and that I am an - year old man living on Social Security. It is affecting my health. Just keep calling and harassing me and telling me that they are going to file a law suit. ... |
Sallie Mae Debt collection communication tactics frequent or repeated calls November 22, 2015 - My daughter has a small student loan for which she selected to pay the interest as she moves through school. I am the co-signer. She forgot and fell behind 30 days. Sallie Mae called my cell phone on -, - -, 2015, - times, my home phone - times, my daughter 's cell phone - times. All were robo-calls asking to be called back between the hours of - and - Monday to Friday. We had already made the payment the day before, but there was no way to stop these phone calls. ... |
Sallie Mae Debt collection communication tactics frequent or repeated calls October 30, 2015 - After repeated communication that I was unable to pay for my student loans. I received several calls in one day from Sallie Mae. The most recent call at - on - -, was from a rep. who yelled at me and threatened to add additional delinquency fees. ... |
Sallie Mae Debt collection communication tactics frequent or repeated calls October 1, 2015 - Sallie Mae made 4 robocalls to both my home phone ( - and my cell numbers in one day. I had previously asked that they did not call my cell number but I was fine with home calls. In a discussion with them tonight I felt harassed by four calls in one day especially since the person who took out the loan had made arrangements earlier in the day for payment. She had also contacted them before about payment and is in the process of having my name removed as a co-signer. The person I was talking to raised her voice and told me it was within guidelines to call that many times. I feel her talking ... |
Sallie Mae Debt collection communication tactics frequent or repeated calls September 26, 2015 - co signed a student loan for my son, he has fallen on hard times unable to pay, I have retired, and have a very limited income, unable to pay. my son will be able to take care of this himself soon. The company calls by auto dialing everyday at least - times a day on weekends the calls start at - continue every hour until about -. I have explained my deli ma, they offer me no other solutions. ... |
Sallie Mae Debt collection communication tactics frequent or repeated calls July 18, 2015 - Sallie Mae called me - times yesterday. I answered the phone each time and there was no on on the other end of the line. I called the number back and spoke with someone who claimed I owed an amount of $25.00 and some change. I advised them that they had called me - times in one day and the supervisor advised it was an automated system and shows they only contacted me - times. After I ended the phone call because the supervisor and rep both told me there was nothing they could do about the phone calls until the bill was paid, I paid the bill online. The amount it showed I owed online... |
Sallie Mae Debt collection communication tactics frequent or repeated calls April 28, 2015 - - to - repeated calls per day even after advising them to stop calling. ... |