Sallie Mae Debt Collection Complaint

Federal student loan Communication tactics frequent or repeated calls

Sallie Mae Debt collection department,

Federal student loan Communication tactics Frequent or repeated calls Pennsylvania

Sallie Mae made 4 robocalls to both my home phone ( - and my cell numbers in one day. I had previously asked that they did not call my cell number but I was fine with home calls. In a discussion with them tonight I felt harassed by four calls in one day especially since the person who took out the loan had made arrangements earlier in the day for payment. She had also contacted them before about payment and is in the process of having my name removed as a co-signer. The person I was talking to raised her voice and told me it was within guidelines to call that many times. I feel her talking angrily and unprofessionally to me was demeaning and unnecessary. I asked to talk to a supervisor. - -, the supervisor, again told me this was not harassment. I feel four calls after arrangements were made is four too many not to mention 2 of them were to a number I asked them not to call.

Sallie Mae customer in Pennsylvania
Oct 01, 2015

* Source: CFPB Complaint Database

Sallie Mae response to complaint:
Closed with explanation

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