Sallie Mae Debt Collection Complaint

Non-federal student loan Communication tactics frequent or repeated calls

Sallie Mae Debt collection department,

Non-federal student loan Communication tactics Frequent or repeated calls Ohio

My daughter has a small student loan for which she selected to pay the interest as she moves through school. I am the co-signer. She forgot and fell behind 30 days. Sallie Mae called my cell phone on -, - -, 2015, - times, my home phone - times, my daughter 's cell phone - times. All were robo-calls asking to be called back between the hours of - and - Monday to Friday. We had already made the payment the day before, but there was no way to stop these phone calls.

Sallie Mae customer in Ohio
Nov 22, 2015

* Source: CFPB Complaint Database

Sallie Mae response to complaint:
In progress

Created with Highcharts 4.2.3Sallie MaeComplaint HistoryComplaints9/201310/201311/201312/20131/20142/20144/20145/20147/201412/20142/20153/20154/20155/20157/20159/201510/201511/201512/20155/20167/20168/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Sallie MaeCommunication tactics71.4%7.1%17.9%3.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCommunication tactics4.2%71.5%1.6%20.3%0.3%2.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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