Review and analysis of over 106 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 106 official complaints related to Making/receiving payments, sending money. Out of the 106 consumer complaints against SunTrust Bank, 29% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 25% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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SunTrust Bank Bank account or service making/receiving payments, sending money January 27, 2016 - SunTrust has now processed - checks from a business located in - through my personal checking account in - Florida. They were made aware of the situation in - and did nothing to protect my account. It happened again in - ( twice within a couple of days ). No one can say what happened as the source of the error. They supposedly put a block on my account for any checks greater than the # - but that did not prevent the situation from happening a - time last Saturday. Their comments have included well the other account number is similar to yours and we can not tell when or whe... |
SunTrust Bank Bank account or service making/receiving payments, sending money November 7, 2015 - In - 2015 I made a mortgage payment to the Suntrust Bank at - - - and the payment was misapplied, which showed a non payment for the month of -/-/-, which it was intended to be. Instead it was applied for -/-/-. This is now the second occurrence this year and the first was in - at the - - -. I received a call in -/-/- of this year stating that I was over due in my payment and had to prove to the bank that in fact it was there error. It too three weeks for them to correct. The correction for -/-/- is still pending. ... |
SunTrust Bank Bank account or service making/receiving payments, sending money September 30, 2015 - A payee to whom I wrote a check erroneously cash the check twice for - different amounts. I called Suntrust to address the issue and over a month later it has not been addressed. Call center agents were misleading or incompetent ... |
SunTrust Bank Bank account or service making/receiving payments, sending money September 15, 2015 - I have had numerous unauthorized withdrawals from my checking and savings accounts with Suntrust Bank, - was an illegitimate Pay Pal account that was withdrawing directly from my savings and checking accounts. When I approached the bank to have these rescinded the person assisting me assisting me asked if I had a pay pal account, to which I answered yes one that is tied to my debit card not my bank accounts. He intimated that I was at fault and that he would not help me, that I should contact pay pal and have them do something. I contacted pay pal, sure enough the person stealing my money d... |
SunTrust Bank Bank account or service making/receiving payments, sending money July 10, 2015 - Sought medical service from - -, whose doctor prescribed medical prescription.The product was defective, - - was advised not to submit any further debits to my account and Suntrust was advised to block any such payments from - -. However, Suntrust allowed - ( - ) payments of $160.00 to go thru contrary to my instructions to them. -, - and -, 2014 ... |
SunTrust Bank Bank account or service making/receiving payments, sending money April 13, 2015 - A bank teller, - -, at the SunTrust Bank located inside the - - - in -, GA, applied for a credit card in my name WITHOUT MY KNOWLEDGE AND MY CONSENT. I went into the bank to cash a check when - - asked if I wanted to apply for a credit card. I immediately told her NO, I DO NOT NEED ANYTHING ELSE ON MY CREDIT! '' I was unaware that she had applied for a card until the bank said the request for a credit card was denied. - - knows she applied for that card without my knowledge and or consent. I am POSITIVE she planned to obtain that card and use it herself - better ... |
SunTrust Bank Bank account or service making/receiving payments, sending money April 1, 2015 - On the advice of the FBI, I 'm sending this complaint on to you. How do I report a teller for applying for a credit card in my name without my authority? On - -, 2015, I made a deposit with a teller at a drive through window. She informed me that Suntrust no longer used the type of debit card I had and that she could obtain me a new debit card. She asked me for a lot of personal information which I questioned and she insisted she needed the information, and she said she could not hear me from the car and insisted that I write down information for her. On - -, I received a letter fr... |
SunTrust Bank Bank account or service making/receiving payments, sending money March 31, 2015 - I filed a fraud complaint after discovering that my daughter had been skimming money out of my bank accounts,-. The bank, Suntrust, after issuing new debit cards, said I was good to go. They had also promissed to return any fees incured. After returning 72 $ of - $.00 They closed my accounts, without informing me. I am a - veteran living on social security. - is delivered on the - of each monty.The provisional credits were finalizes. It will take me a month to get it back. They are denying me the money that is left in my accountssaying I have to wait 14 business days to get it... |