Review and analysis of over 133 complaints against USAA Savings
USAA Savings consumers have reported over 133 official complaints related to Billing disputes. Out of the 133 consumer complaints against USAA Savings, 20% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 95% were processed in a timely manner. 37% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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USAA Savings Credit card billing disputes April 6, 2017 - I pay $700.00 to my USAA visa credit card on -/-/-, and it is not reflecting on my credit score. They said every thirty days they report to the credit bureau but I still do not see it reflecting on my score its been over 30 days. The VA has given me an opportunity to get a house loan but wanted me to take care of this card to lower my balance on this card and my - card, I did and I score dropped - points. since -/-/- 87 % of the time I have been paying regularly money coming from my account but my score never reflects. I am at a lost I do not know what to do. PLEASE HELP ME, ... |
USAA Savings Credit card billing disputes March 20, 2017 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of -/-/2010, -/-/2010 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
USAA Savings Credit card billing disputes March 13, 2017 - I had set up automatic payments with USAA to get my account caught up. After payment arrangements had been made I had the ability to pay off my credit card account, of which I did. I had called to stop the automatic payments ; however, they did n't stop. USAA is claiming I owe them for the NSF fees and automatic payments that did n't go through, even though the credit card had been paid off and had a balance of $0.00. After speaking with the dispute resolution team and providing the documentation of payoff, the representative I spoke with still insisted to not listen to what I was trying to ... |
USAA Savings Credit card billing disputes March 3, 2017 - -/-/- - charge from - Issue billed to my credit card. About -/-/- I paid credit card in full. -/-/- - I noticed charge from - Issue and called USAA to inquire because credit card balance should be $0.00. USAA agent reviewed and informed me that charge is recording and credit will be issued to reverse the charges -/-/- - Security adjustment issued to reverse first charge -/-/- - Security adjustment issued to reverse second charge credit card closed sometime around -/-/- new card issued -/-/- - USAA undo one of the security adjustment and transferred t... |
USAA Savings Credit card billing disputes January 10, 2017 - On -/-/2016 I received a letter from USAA dated -/-/- converting the temporary dispute credit on -/-/2016 to a permanent credit in the amount of $430.00 to my USAA Mastercard for the charge on -/-/2016 by - for a preorder item that was never received and the order cancelled. This sounds like good news but on -/-/2016, 1 day prior to the temporary dispute credit of -/-/-, USAA converted my Mastercard to a USAA - card. The balance transfer of $960.00 to the new card included the - charge of $430.00 in effect billing me twice, once on the Mastercard and once on th... |
USAA Savings Credit card billing disputes December 21, 2016 - -/-/- 2 transfer adjustments of - were made to my account, increasing the amount owed on the card -. There was no reason for these adjustments, I believe they stem from a fraudulent charge made to my account in - of this year. The fraudulent charge had been transferred from the credit card it was made on to this account. I called the credit card company and they corrected it. Not long after, they made another transfer adjustment to my account. Again, I called and it was corrected. On -/-/- they did the same transfer adjustment, twice. I have called 5 times over the last 6 w... |
USAA Savings Credit card billing disputes December 16, 2016 - I have no knowledge of usaa credit card for a credit limit of - dollars back in -and I would like it removed as it 's reporting to the - and negatively affecting me... |
USAA Savings Credit card billing disputes November 17, 2016 - Credit card merchant paid disputed charges without my consent. Merchant went on to file deceptive report with credit bureaus. Credit card company misrepresented merchant dispute later fictitiously listed as late payment, missed payment and merchant charge-off.... |
USAA Savings Credit card billing disputes November 16, 2016 - Beginning in -, 2016, I had some issues with my credit card company on - card accounts. The issues are specific to their systems for payments being inoperable and not able to receive payments online, via bill pay, etc. The - accounts are -, and -. It began with my logging into my accounts on my iPad, as part of my normal course of actions each month, to pay the amounts due on each credit card account. In trying to make payments on each account, the process would not proceed to the completion phases of the transaction. In fact, it stopped well short of it each time. My payment ... |
USAA Savings Credit card billing disputes November 15, 2016 - The credit card company did not credit my account for a refund I received from a merchant. I contacted them three times by telephone and each time I was assured by customer service representatives that they would correct the problem. However, it was never corrected. I then wrote to the credit card company at the address they indicated for billing disputes and provided supporting documentation regarding the refund I should have received. They never responded and my credit card account continues to be listed in arrears and I continue to be charged an interest fee on the balance.... |
USAA Savings Credit card billing disputes November 10, 2016 - Two things - - failed to honor a travel voucher due to me for a cancelled flight ( then rescheduled flight ) that carried travel insurance. In the meantime, my credit card company failed to cancel my credit card account after I found fraudulent charges on it. - essentially charge my credit card twice for a flight and failed to honor my travel insurance or travel voucher for the rescheduled flight. In total, I was actually due a refund from -. Now there are charges on a credit card that I thought I had cancelled and the credit card company, after receiving all pertinent documentation t... |
USAA Savings Credit card billing disputes October 19, 2016 - I have been with USAA for more than 10 years and had a - with them in good standing for just as long. On - - 2016, a charge was fraudulently made on the - and shortly after that, USAA stopped using - and changed their card to -. This balance from the - was transferred onto the - which replaced the -, and I did n't find out until a couple months later that there was a balance on my new card ( which had never been activated by the way ). After making several 2 hour long phone calls to USAA regarding this, a security credit was issued to the old - but was never trans... |
USAA Savings Credit card billing disputes October 14, 2016 - Attempting, for the second time, to resolve USAA credit card disputes. ( See attached for complete list of disputed charges )... |
USAA Savings Credit card billing disputes September 15, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of -/-/-, -/-/- I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
USAA Savings Credit card billing disputes September 11, 2016 - A charge of $520.00 from " - '' was entered on my USAA Credit Card on -/-/2016. I attempted contact with the merchant and was unsuccessful. [ The 'merchant ' is listed on the url as " - '' with which I have no affiliation, nor have I ever purchased or donated to them. The phone number associated with the 'merchant ' is : -. Reverse Lookup shows it belongs to one -, IL -. I do not know this person ... In the meantime, on -/-/2016 I contacted USAA to dispute the charge. Though the charge was reversed, at that time, it reappeared on my - statement. I contacted USAA again t... |
USAA Savings Credit card billing disputes September 6, 2016 - I noticed - fradulent charges on my account in - 2016, and immediately reported it to USAA. As I still had physical possession of the card, I attempted to find out where my card information had been compromised, and I became convinced that it was via an online auto parts store I had recently used which lacked proper SSL authentication. When attempting to contact the parts store, I received no response, and subsequently reported these charges as fradulent to USAA. The following week, the parts actually arrived, and I immediately contacted USAA to ask them to re-authorize the charges ( a... |
USAA Savings Credit card billing disputes August 11, 2016 - - - 2016 Statement from : - - - - - - - - - MO - - Dear -, I am writing this statement as a charge of inappropriate conduct by my Credit Card company. The company 's name is USAA. It is based in - -. My USAA member number is -. The credit card associated with that membership is a - - ending in -. In - 2016 I began working for a company based in New York after they reviewed my resume, interviewed me, and I attended a -month online training program. The company 's name is - - - -. I was to work for the purchasing dep... |
USAA Savings Credit card billing disputes June 29, 2016 - I have been trying to resolve a credit card dispute with USAA since - -. The original dispute was - $100.00 transactions, now it is - - USAA has duplicated a disputed transaction! I originally filed a fraud complaint, but was told by USAA they should have been handled as disputes. Since then, these actions have been bounced back and forth between internal departments, and credits made and then reversed leaving me with an additional disputed $100.00 along with the accumulated cash advance finance charges of $3.00 as of this writing, totaling $300.00 as of - - -.... |
USAA Savings Credit card billing disputes June 15, 2016 - I used a 3rd party vendor to purchase an airline ticket - - - - on - -. As soon as the confirmation came back I noticed they changed the travel date. They said the search criteria automatically switches to booking to get the cheaper price. This is certainly a bait and switch. I immediately called back and explained what happened They processed my refund. The email confirming listed $120.00, the credit card charge was $94.00 and the refund confirmation was $120.00 and I have confirmation of the refund via email but it never hit my card. They even agreed to credit me more... |
USAA Savings Credit card billing disputes June 10, 2016 - On -/-/- I purchased a dryer online from - at the sale price of $990.00. The regular price for this dryer was listed as $1600.00. - offered a promotion whereby if I paid the full price for the dryer, - would send me a gift card for the difference between the regular and sale price, plus 10 % - or in this case, $710.00. I agreed to the promotion. I was also able to use - " surprise points '' for the transacation which lowered the amount I owed by $35.00. Including sales tax, the total amount I paid on - was $1700.00. I received the dryer on or around -/-... |
USAA Savings Credit card billing disputes June 7, 2016 - USSA has a CD in the amount of $3000.00. Which secures an - - Credit Card. Once again I have made a payment of $2300.00 which cleared the account that on - -, 2016, posted to the USAA account on - -, 2016 but still not showing in the available credit. The reasons stated for payments to be held by USAA are account bring over the limit, account being delinquent, account receiving multiple payments, account delinquent, account over the limit, payment amount history over the limit and or payment returned. I wanted to know which category this account falls into and I was told ... |
USAA Savings Credit card billing disputes May 27, 2016 - I have a Mastercard with USAA. USAA failed to send me any notice whatsoever that my payment was past due and immediately turned it in to all - credit bureaus damaging my credit and by doing so violated the FDCPA. USAA refuses to remove the reports it illegally made to my credit reports. ... |
USAA Savings Credit card billing disputes May 27, 2016 - I disputed a transaction on my USAA Master Card and they took charges off. They Merchant responded and they reissued him the monies even though I have resubmitted more evidnce showing substandard work and misleading representation to Emissions they will not take the monies off because they do n't have a letter from a third party even thought they have the problem on the receipt. They are letting - - - get away with fraudulent business practices at my expense. ... |
USAA Savings Credit card billing disputes May 21, 2016 - For my cfpb complaint @ -, against -, I was advised by a cfpb agent that I needed to submit a paper Dispute document from my credit card company, USAA. I called USAA again today for a document that I could complete and scan and was told that no such document would be forthcoming, as my call to them on -/-/16 inititated a verbal dispute with -. I asked to be transferred to a supervisor, - -, for some type of document I may complete and forward to cfpb ... .even a Statement of Fraud. I was told no such document would be forthcoming. I therefore am filing a separate complaint... |
USAA Savings Credit card billing disputes May 11, 2016 - Fraudulent use of credit card. Charges to my card from -. I called and brought the fraudulent charges to the attention of my bank. They credited me with - of the - charges. When I called to correct the situation and get questions answered, the supervisor refused to speak with me. My checking account was debited for more than $3000.00 in fraudulent charges after I was assured that the charges would be removed. The bank is USAA, credit card is Master Card. ... |
USAA Savings Credit card billing disputes May 9, 2016 - RE : Unauthorized charges on my credit card from USAA, account restricted, unable to reach a representative within a reasonable amount of time and refusal to investigate my claim. I am a married father of - young girls, run - separate business : Build custom homes, Promote large events and provide entertainment services for Weddings, - 's, charity events etc ... I have a highly regarded reputation, provide my services for many of the wealthiest families in Michigan and I have a great credit history with all my lenders. However, my latest experience with USAA regarding unauthorized cr... |
USAA Savings Credit card billing disputes April 5, 2016 - USAA credit card is continuing payment holds on funds submitted. I paid $400.00 on Friday, - -, 2016 and it was released from my bank ( - - - yesterday -/-/16. Can you please talk to someone in billing of USAA Credit card at ( - ) - and straignted this issue out. I would greatly appreciate it. ... |
USAA Savings Credit card billing disputes March 31, 2016 - I have an unresolved credit card dispute with USAA regarding a fraudulent transaction from - - - - in the amount of $360.00. In spite of documentation supporting my position that - a refund in full, USAA is still billing me in spite of my best efforts to resolve the matter on the phone and on line. ... |
USAA Savings Credit card billing disputes January 4, 2016 - USAA credit card services ( -- ) continue to send me statements for $3000.00 plus dollars for merchandise that they own and are in possession of!! Besides being unethical, it is also illegal to bill me for something I do n't have or own!! USAA has been very unprofessional and refuses to acknowledge this issue. USAA has also been charging me interest on that $3000.00 plus dollars and refuses to stop, they also owe me $150.00 for shipping charges! ... |
USAA Savings Credit card billing disputes December 3, 2015 - So, this is the fourth complaint about USAA. They keep putting adjustments on my account and i have proof. then I write to them and file a dispute that they " lose '' and now they have turned me into collections. so, they lied and said they did n't adjust my account for -. And that i lied about them, so I will upload that credit card adjustment. MONTHS after a dispute was closed they added a $500.00 charge to my account and though I have told them, they are charging late fees and finance charges over and over and telling me that I owe this money without proof. they adjusted my account for... |
USAA Savings Credit card billing disputes November 30, 2015 - Filed a dispute for charge of - to my account. Company did not send product. Was told by USAA customer rep the company had sixty days to dispute my claim. If they received no dispute from the company the charge would be permanently removed. After filing the complaint the company sent me the product. I contacted USAA and told them it would be fine to keep the charge of - on my accountWas told by USAA customer rep that the company had to dispute the claim. So I called the company and told them they had to call USAA and dispute the claim. Was told by their customer rep they did not know how... |
USAA Savings Credit card billing disputes November 30, 2015 - After dealing with USAA and being told that they would not update my credit because a payment had not been made I got the answer I was looking for. USAA acknowledged they were wrong and sent a letter to the credit reporting agencies on -/-/- that they need to correct what was reported. USAA claims they removed the late fees attached onto the account. I asked that they credit the payment that should have been made in -/-/- of $80.00 and for the -/-/- payment of -. They are refusing to give credit of the $80.00 or $44.00 as they are claiming they did not get a payment fro... |
USAA Savings Credit card billing disputes October 12, 2015 - I have contacted USAA several times about changing the payment due date on my credit card. Every time I call, the representative says that USAA has not yet authorized the system '' to allow for payment due date change requests. I have always paid on time and have a good credit score above -. I am working for a company that pays me on the - and the - instead of the - and the -. I need to be able to pay my credit card bill with my paycheck on the - but my credit card due date is the - of each month which if I do n't pay by the -, I will incur late fees. USAA does n't eve... |
USAA Savings Credit card billing disputes September 11, 2015 - - - - based in - SC has been making charges on our credit card. We filed a dispute with credit card holder - USAA. Nothing was done. ... |
USAA Savings Credit card billing disputes September 8, 2015 - Dear Sir or Madam : I am writing to file a complaint against USAA following their handling of a dispute of a billing error in the amount of $1300.00 - on my USAA - - account. The amount is inaccurate because, while I have never disputed purchasing the items from merchant - - -, I do dispute the amount the merchant charged for the items. My wife and I purchased - gold-plated pendants approximately the size of a dime. The total amount for - pendants was supposed to be approximately $130.00 -. When we checked our bank statement a few days following the purchase, we ... |
USAA Savings Credit card billing disputes June 11, 2015 - My now exhusband jointly held a usaa - credit card with me and we accumulatedcabiutv - debt. In court divorce debt not allocated even though through freedom debt he said he paid this and only later said he pulled out and they were suing me by his name was not on the card. It was he had it removed them filed with frredom debt then they erroneously sued me. He signed a contracact taking on that debt. Now there is a judgement on my record that 's incorrect. ... |
USAA Savings Credit card billing disputes June 4, 2015 - USAA Federal savings bank refuses to refund me for unauthorized charges on my USAA credit card. These charges took place between - - and - - 2015 in - - -, at the time I was in - and have n't been to - - at anytime this year ( 2015 ). I can easily prove I was in - during this period however and somewhat surprisingly USAA never requested that proof. The unauthorized transactions consisted of purchases and cash advances in large amounts, USAA approved these charges although they were transacted in another state and I never informed USAA I would be traveling. Othe... |
USAA Savings Credit card billing disputes May 20, 2015 - USAA Mastercard cancelled my card in late - as a precaution against fraud and sent me another card. In the process those that had been on auto pay had to be contacted and given the new card number. I opted not to renew - for auto payment. When - called they were told their services were not wanted and to stop billing USAA Mastercard. This conversation occurred - times, I do n't want your service stop billing USAA Mastercard. USAA Mastercard has been told a total of - times ( - on the phone and - times in writing ) charges from - are not authorized. USAA continues to acc... |
USAA Savings Credit card billing disputes May 19, 2015 - A letter sent to USAA Federal Savings Bank in - -, T- in - 2014 was never responded to. Several bankers acknowledged receipt of the letter. After speaking to USAA, the letter was acknowledged as received and that they were required to respond. Numerous calls ( despite acknowledging receipt of the letter ) yielded no response. The banks user agreement clearly states that they will acknowledge receipt of a letter within 30 days and send a response within 60 days as either agreeing to it or denying it. To date no response has been received despite that this consumer is held bound to the ... |