Contour Financial, Inc Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Contour Financial, Inc Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Connecticut

Contour Mortgage who is a - approved lender has been holding up the loan with minor details. I have extended the purchase twice with the seller and now moving into a third extension, which will now cost me $ -day until the closing. Numerous attempts to rectify any and all problems, but emails and phone calls go unanswered or fall upon deaf ears if a human is reached. I have been jumping through hoops to find out there are more hoops to jump through. I have satisfied all request only to find it was not good enough or they need documents that were already sent. Some documents have been sent 2, 3, and some 4 times. They do not follow the - guidelines.

Contour Financial, Inc customer in Connecticut
Sep 13, 2015

* Source: CFPB Complaint Database

Contour Financial, Inc response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Contour Financial, IncComplaint HistoryComplaints9/20154/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Contour Financial, IncApplication, originator, mortgage broker100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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