Resources for resolving common issues with Sierra Pacific Mortgage products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Sierra Pacific Mortgage and work to get a response. After your complaint is forwarded, Sierra Pacific Mortgage has 15 days to respond to you and the CFPB. Sierra Pacific Mortgage is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
Sierra Pacific Mortgage Mortgage loan servicing, payments, escrow account May 18, 2016 - I have made payments on this loan in the amounts shown on the payment coupons and statements. Sierra Pacific has not applied the funds to the loan and are now charging me interest and penalties and are threatening foreclosure. They have done this in the past and I am always wondering how many innocent people they actually cheat and steal from. How can they still be in business. They have done this to me 2 times. ... |
Sierra Pacific Mortgage Mortgage loan servicing, payments, escrow account October 17, 2015 - In -/-/-, I received a written Annual Escrow Account Disclosure Statement dated - -, 2015 from - - Mortgage explaining that I had too much money in my escrow reserve account. The letter included their Check # - dated - -, 2015 in the amount of $210.00 with my name as the Payee. I attempted to cash that check on - -, 2015 at a branch of - - - where I have several accounts. After 30 minutes and several phone calls, the - representative advised me that Sierra Pacific REFUSED to honor the check - the - representative told me that Check - was no ... |
Sierra Pacific Mortgage Mortgage application, originator, mortgage broker August 26, 2015 - Unethical and discriminatory lending criteria. ... |
Sierra Pacific Mortgage Mortgage loan servicing, payments, escrow account August 7, 2015 - My wife and I recently purchased a mortgage loan from Sierra Pacific Mortgage Company who has since sold it on - -, 2015 to -. We received a letter on - - stating that they purchased our loan and all payments should go to them. Problem is is that we already sent a payment to Sierra Pacific on - -, who was suppose to send our payment to -. - is aware of this but is showing a balance on our stubs for that payment and keeps call us about it even though we faxed them our check copy. - has not received our money from Sierra Pacific and harasses us for the payment. Our ... |
Sierra Pacific Mortgage Mortgage loan servicing, payments, escrow account July 19, 2015 - We requested to our mortgage company to remove the PMI. They stated that a letter would be sent once the request was processed. Two weeks later, we followed up and were told the same thing. Another few weeks pass, and after another follow up, we are told letter will be sent. Finally, after 4 weeks a letter arrives stating that our request was denied due to - late payment, and a new request can be made after 1 year. So, one year later and no late payments we make a new request to remove the PMI. After 1.5 weeks, we receive a letter denying our request, and no specific reason is stated. Rathe... |
Sierra Pacific Mortgage Mortgage application, originator, mortgage broker May 18, 2015 - I entered into a thirty day escrow to purchase a home on - - -. I had been in contact with Sierra Pacific Mortgage prior to the offer and they indicated a willingness to serve as my mortgage broker. Upon opening of escrow Sierra Pacific Mortgage proceeded to start a loan application process. I received a mortgage report on - - - and a request for documents required to process the loan from the Sierra Pacific Mortgage office at - - - -, # -, -, CA -. Close of escrow was identified as - -/-/- -. All documents requested by Sierra Pacific Mortgage ... |
Sierra Pacific Mortgage Mortgage loan servicing, payments, escrow account April 15, 2015 - Sierra Pacific Mortgage refuses to adjust our loan payment to reflect actual taxes assessed. We have faxed their Escrow Department - now with Tax information and they continue to ignore their mistake. They are projecting - tax payments of $2500.00. The actual - tax payment is $1400.00. This over payment is extremely burdensome on my family. ... |