Resources for resolving common issues with Pinnacle Capital Mortgage products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Pinnacle Capital Mortgage and work to get a response. After your complaint is forwarded, Pinnacle Capital Mortgage has 15 days to respond to you and the CFPB. Pinnacle Capital Mortgage is expected to close all but the most complicated complaints within 60 days.
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Pinnacle Capital Mortgage Mortgage loan servicing, payments, escrow account December 1, 2015 - I setup a payment online as I made previous payments on time with no problem. This was on - I recently changed my Checking account number due to a car theft ( check book was inside car ). Went online and made ( so I thought ) payment scheduled for -/-/-. one week later I noticed nothing was deducted out of my checking account, so I called back and they said it would take 10 - 12 business days even though I made them before and it took about 48 hours to process. The Customer service representative insisted nothing was wrong. Only to find out when I returned from vacation to find a late ... |
Pinnacle Capital Mortgage Mortgage application, originator, mortgage broker August 18, 2015 - I reached out to - - at - Mortgage Planning in - -, CA inquiring about a mortgage loan. He was referred by a co-worker and has familiarity with my positions pay structure. I had yet to file my -/-/- taxes and asked if he could look over my financial information to let me know what was possible for a mortgage. I specifically told him I was not applying yet but as he was referred, wanted to have a discussion about my numbers so I could decide if I wanted to increase/decrease my - deductions. We specifically discussed that my SSN was not needed at this time as I did not wan... |
Pinnacle Capital Mortgage Mortgage loan servicing, payments, escrow account July 9, 2015 - I purchased a condominium in - 2015. I have excellent credit with a score of - at that time. I sought out, and got preapproved for fixed interest rate 20 year and 30 year loan terms for 3.75 %. when I made my offer I was told the condo units needed - approved financing and that I would have to use their mortgage company : pinnacle Capital Mortgage -. So I talked to my preapproved banks and they agreed I had to go with such a bank, and they were not approved for it. I went through pinnacle and I am upset that their interest rate was 4.25 %. So, I feel I had no choice but to pay the ... |
Pinnacle Capital Mortgage Mortgage loan servicing, payments, escrow account May 14, 2015 - My mortgage is serviced by Pinnacle Capital Mortgage -. Approximately three months ago we submitted a hazard insurance claim on our home to - - Insurance to allow for repairs to the roof, siding, windows, and fence which occurred in - 2014. The claim was quickly processed by - - and we received a check for the damages in the amount of approximately $12000.00 ( depreciated value ) of a total claim of -. We were required to have Pinnacle Mortgage endorse the check. We contacted Pinnacle for instructions on how to obtain their endorsement and proceed with ordering/paying fo... |
Pinnacle Capital Mortgage Mortgage application, originator, mortgage broker April 20, 2015 - - is usurping RESPA Guideline and spending large amounts of money in marketing to the Realtor community. ... |
Pinnacle Capital Mortgage Mortgage application, originator, mortgage broker March 25, 2015 - So my GF and I purchased a condominium in - ca on -/-/-. Originally she was the one who qualified for the loan because her credit score was significantly higher than mine. But she only qualified for - total purchase price with 20 % down. We purchased our condo for - with $65000.00 as a down payment and financing -. We started looking originally in -/-/- and they told us that they would be preforming soft inquiries on our credit reports for the pre approval while making a hard inquiry while the home is in escrow. This was not the case as they ran - of our credit repor... |