Pinnacle Capital Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Pinnacle Capital Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oregon

I purchased a condominium in - 2015. I have excellent credit with a score of - at that time. I sought out, and got preapproved for fixed interest rate 20 year and 30 year loan terms for 3.75 %. when I made my offer I was told the condo units needed - approved financing and that I would have to use their mortgage company : pinnacle Capital Mortgage -. So I talked to my preapproved banks and they agreed I had to go with such a bank, and they were not approved for it. I went through pinnacle and I am upset that their interest rate was 4.25 %. So, I feel I had no choice but to pay the higher interest rate. All the terms were the same and the only reason the loan officer would state was that it was a condo '' so I had to pay a higher rate. I just feel this was unfair and should be reported to the proper agency to investigate. They have sold many condo units and was told they provided 90 % of the financing on them. Incidentally, my loan was sold from Pinnacle to - mortgage 1 month after I closed the transaction.

Pinnacle Capital Mortgage customer in Oregon
Jul 09, 2015

* Source: CFPB Complaint Database

Pinnacle Capital Mortgage response to complaint:
Closed with explanation

Consumer disputes how Pinnacle Capital Mortgage handled their complaint

Created with Highcharts 4.2.3Pinnacle Capital MortgageComplaint HistoryComplaints3/20125/20157/201512/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Pinnacle Capital MortgageLoan servicing, payments, escrow account75.0%25.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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