Pinnacle Capital Mortgage consumers have reported over 15 official complaints. Out of the 15 consumer complaints against Pinnacle Capital Mortgage, 40% were disputed by the consumer (i.e. the consumer was not happy with how Pinnacle Capital Mortgage responded to their complaint) and 87% were processed in a timely manner. 7% of consumer complaints against Pinnacle Capital Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 7 | 43% |
| Loan servicing, payments, escrow account | 4 | 50% |
| Credit decision / Underwriting | 2 | 0% |
| Other | 1 | 0% |
| Settlement process and costs | 1 | 100% |
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Stop CallsPinnacle Capital Mortgage Mortgage loan servicing, payments, escrow account December 1, 2015 - I setup a payment online as I made previous payments on time with no problem. This was on - I recently changed my Checking account number due to a car theft ( check book was inside car ). Went online and made ( so I thought ) payment scheduled for -/-/-. one week later I noticed nothing was deducted out of my checking account, so I called back and they said it would take 10 - 12 business days even though I made them before and it took about 48 hours to process. The Customer service representative insisted nothing was wrong. Only to find out when I returned from vacation to find a late ... |
Pinnacle Capital Mortgage Mortgage application, originator, mortgage broker August 18, 2015 - I reached out to - - at - Mortgage Planning in - -, CA inquiring about a mortgage loan. He was referred by a co-worker and has familiarity with my positions pay structure. I had yet to file my -/-/- taxes and asked if he could look over my financial information to let me know what was possible for a mortgage. I specifically told him I was not applying yet but as he was referred, wanted to have a discussion about my numbers so I could decide if I wanted to increase/decrease my - deductions. We specifically discussed that my SSN was not needed at this time as I did not wan... |
Pinnacle Capital Mortgage Mortgage loan servicing, payments, escrow account July 9, 2015 - I purchased a condominium in - 2015. I have excellent credit with a score of - at that time. I sought out, and got preapproved for fixed interest rate 20 year and 30 year loan terms for 3.75 %. when I made my offer I was told the condo units needed - approved financing and that I would have to use their mortgage company : pinnacle Capital Mortgage -. So I talked to my preapproved banks and they agreed I had to go with such a bank, and they were not approved for it. I went through pinnacle and I am upset that their interest rate was 4.25 %. So, I feel I had no choice but to pay the ... |
Pinnacle Capital Mortgage Mortgage loan servicing, payments, escrow account May 14, 2015 - My mortgage is serviced by Pinnacle Capital Mortgage -. Approximately three months ago we submitted a hazard insurance claim on our home to - - Insurance to allow for repairs to the roof, siding, windows, and fence which occurred in - 2014. The claim was quickly processed by - - and we received a check for the damages in the amount of approximately $12000.00 ( depreciated value ) of a total claim of -. We were required to have Pinnacle Mortgage endorse the check. We contacted Pinnacle for instructions on how to obtain their endorsement and proceed with ordering/paying fo... |
Pinnacle Capital Mortgage Mortgage application, originator, mortgage broker April 20, 2015 - - is usurping RESPA Guideline and spending large amounts of money in marketing to the Realtor community. ... |
Pinnacle Capital Mortgage Mortgage application, originator, mortgage broker March 25, 2015 - So my GF and I purchased a condominium in - ca on -/-/-. Originally she was the one who qualified for the loan because her credit score was significantly higher than mine. But she only qualified for - total purchase price with 20 % down. We purchased our condo for - with $65000.00 as a down payment and financing -. We started looking originally in -/-/- and they told us that they would be preforming soft inquiries on our credit reports for the pre approval while making a hard inquiry while the home is in escrow. This was not the case as they ran - of our credit repor... |