Stop Alabama Housing Finance Authority Phone Harassment

Resources for resolving common issues with Alabama Housing Finance Authority products and services

You can reduce the number of unwanted calls from Alabama Housing Finance Authority you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.

How do I register?

Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)

If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.

How long does it take?

Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.

Reporting Illegal Calls

Where can I file a complaint about an illegal sales call or a robocall?

To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).

Will I hear back from the FTC regarding my complaint?

Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.

What's a Robocall?

If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.

What Should You Do If You Get a Robocall?

If you get a robocall:

  • Hang up the phone. Don't press 1 to speak to a live operator and don't press any other number to get your number off the list. If you respond by pressing any number, it will probably just lead to more robocalls.
  • Consider contacting your phone provider and asking them to block the number, and whether they charge for that service. Remember that telemarketers change Caller ID information easily and often, so it might not be worth paying a fee to block a number that will change.
  • Report your experience to the FTC online at or by calling 1-888-382-1222.

New Alabama Housing Finance Authority Consumer Complaints


Alabama Housing Finance Authority Mortgage loan modification,collection,foreclosure

April 9, 2017 - We signed a mortgage on -/-/- and moved into our new home that weekend. In -/-/-, my husband was - and was released. Then in -/-/- he was injured on the job. He went out on injury leave and our true hardship began immediately as he had no remaining sick time. After months of back and forth, an - was finally done and it was determined that he had a - that would require - at some point. In -/-/-, he was let go from his job and we hired an attorney to help us seek a " lost wages '' settlement since NC law states that all work injuries must be slip and fall or vehic...

Read more

Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account

April 7, 2017 - When the mortgage company that is part of the Alabama Housing Finance authority reassessed my loan in -/-/- of this year they added - dollars to my mortgage loan. they claim this is because they sent to much money to my insurance company. My insurance company refunded me for the loan. Below is my entire correspondence with the company through email -, - - - - - Forwarded message - - - - - From : " - '' & lt - & gt ; Date : Thu, -/-/2017 at - - Subject : - : RE : Fwd : To : " - '' & lt ; - ; Cc : " - '' & lt ; - ; We can no longer afford the pa...

Read more

Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account

March 25, 2017 - A company called servi solutions contacted me via mail and claimed my loan had been transferred to them. I then received a bill from my original lender and this new lender raising my concern. I called both companies. My original lender had no record of it being sold and warned me not to send anyone else money unless I received a letter from my current company stating they transferred my loan. I called servi solutions and a woman told me dates it was bought and transferred and seemingly sounded very trustworthy. I called my dad for advice, he said it could be a scam, and looked up servi solutio...

Read more

Alabama Housing Finance Authority Mortgage loan modification,collection,foreclosure

December 20, 2016 - Servisolutions refused a payment a month late, stating that our contract forbids anything but complete up-to-date payments ( so after 30 days, we needed to pay two full months, not one month behind ). There is nothing in our contract that states this. As we began to see we could not catch up, we contacted a counseling service which advised that we send a certified - request, which by law they are required to accommodate. The company refused to set up a meeting and called us to yell at us that it would be a waste of time because our contract forbids any modifications. They also said, without...

Read more

Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account

August 12, 2016 - For two years in a row now, my mortgage company has paid my homeowner 's insurance late prompting the insurance company to issue a cancellation notice. The mortgage company then responds with a threat that if no insurance coverage is active, new coverage will be purchased at an astronomical expense to myself. This year, the lateness of the payment has also incurred late charges for which I will not be responsible. The company is based in Alabama and is called ServiSolutions....

Read more

Alabama Housing Finance Authority Mortgage application, originator, mortgage broker

June 20, 2016 - I applied for an FHA home loan a month ago in conjunction with an Alabama Housing Finance Authority - ( down payment assistance ) I was told the loan would be approved, but just found out from the mortgage loan officer, today, - -, 2016 that I do not qualify for the Alabama Housing Finance Authority - because I am married and estranged from my husband who is living - and can not be contacted to state his income and give his authorization for me to purchase the house. I am just stunned because I was led to believe that everything was o.k. and closing would be - -, 2016. For...

Read more

Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account

March 11, 2016 - ServiSolutions is my servicer. They paid taxes of $3300.00 on -/-/- for parcel # -. My tax bill for -/-/- was $590.00 and my property parcel # is -. This error created a negative balance in my escrow account. I received my statement and contacted them in - - to correct the error. It was not corrected until - -, - when they paid $650.00 on the proper tax parcel. This payment came out of my escrow account and included a $45.00 penalty for late payment and $23.00 interest charge on late payment. They did an escrow analysis at the beginning of this yea...

Read more

Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account

February 2, 2016 - I had my mortgage with - Mortgage and now it has been transferred -, which is serviced by ServiSolutions. I was not notified of the transfer until the transfer had already happened, and my mortgage payment that I scheduled for - -, 2016 ( which was due -/-/2016 ) did not go through to - because they had already transferred it from that point. I have received nothing from ServiSolutions and have n't been able to pay through them via their site or phone because neither have worked for me ( the site is saying they do n't have my loan and no one is picking up the phone ). I on...

Read more

Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account

January 18, 2016 - My mortgage contract specifies that the mortgage company ( ServiSolutions, in this case ) is responsible for paying my property taxes ; however the taxes were not paid, and are now 2.5 months in arrears. I can accept that mistakes happen, and that it may take time to fix said mistake ( s ), but 2.5 months is not an acceptable amount of time for this issue to still be unresolved. As near as I can tell, with the information I have access to, ServiSolutions attempted to pay the taxes ( I assume by issuing a check ), but some error was made and the funds were returned to ServiSolutions and credite...

Read more

Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account

December 10, 2015 - I made the first mortgage payment - - for my first payment due in -. I made the payment online with no issues. I then tried to make my - 2016 payment the first week of - online but - - -, - site would not let me. I tried several more times with no success. I then noticed that it was showing a " - '' balance on the principal. I called the automated line for mortgage help and it stated it was payed in full, which I knew was not correct. On - - I called and spoke directly with - - - personel. They advised me that my mortgage had been sold and they did ...

Read more

Alabama Housing Finance Authority Mortgage loan modification,collection,foreclosure

November 3, 2015 - ServiSolutions, the mortgage servicing department of the Alabama Housing Finance Authority, wrongfully foreclosed on homeowner - home located at - - - -, - -, WA -. ServiSolutions failed to timely renew the homeowner 's insurance, then forced-placed more expensive insurance, and then failed to mitigate unnecessary foreclosure by failing to work with homeowner to apply for loss mitigation. Homeowner is - and lived in his home with his - son. ...

Read more

Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account

May 15, 2015 - This is to inform and note that I received a very unpleasant phone call from Servisolutions representative - - - on - -, 2015. - contacted me in a very threatening aggressive and demanding tone requesting what he stated were missed mortgage payments while chewing in my ear. I informed him that I had sent - - 2015 payments together. He asked several times why are my payments late? I explained that I had already contacted Servisolutions regarding my mortgage transfer and why was it transferred. I explained that I was advised to wait until I received confirmation from SS s...

Read more