Alabama Housing Finance Authority Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Alabama Housing Finance Authority Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account North Carolina

A company called servi solutions contacted me via mail and claimed my loan had been transferred to them. I then received a bill from my original lender and this new lender raising my concern. I called both companies. My original lender had no record of it being sold and warned me not to send anyone else money unless I received a letter from my current company stating they transferred my loan. I called servi solutions and a woman told me dates it was bought and transferred and seemingly sounded very trustworthy. I called my dad for advice, he said it could be a scam, and looked up servi solutions on bbb and they had an F rating. I decided not to servi solutions money because it seems like a scam. I 'm worried they will start harassing me for payments and something bad could happen. The next payment is due in - 2017.

Alabama Housing Finance Authority customer in North Carolina
Mar 25, 2017

* Source: CFPB Complaint Database

Alabama Housing Finance Authority response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Alabama Housing Finance AuthorityComplaint HistoryComplaints11/20135/20158/201512/20151/20162/20163/20168/20163/20174/201700.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Alabama Housing Finance AuthorityLoan servicing, payments, escrow account80.0%20.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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